PROFESSIONAL EXPERIENCE:

Systems Admin/ Database Administrator

Confidential

Responsibilities:

• Provided database administration, small application development and support of an MS Access as an application connected to Oracle Database utilizing Oracle 11g on a Windows 2008/12 R2 Server, vSphere Client, SQL Server 2005/8 and Website using IIS7/8.0, .NET on a Windows 2008/12 R2 Server. Submitted monthly status report database operation
• Assisted with the design, edit and tracking accessibility to/of the program website and Technical writing for SOP and Manual for JMESP database. Served as Site Manager, responsible for reporting/resolving site issues
• Provides application infrastructure support services to internal IT users and external customer focused operations using IIS 7/8.0, .NET on a Windows 2008/12 R2 Server(s).
• Performs rapid response actions on reported service and problem incidents, updates and tracks changes within established software, and follows established escalation guidelines
• Demonstrates application knowledge to proactively act and report upon any infrastructure anomalies.
• Acts as liaison between database, network, and management teams
• Held responsibility for center - wide security, security performance reporting, compliance with federal security regulations, laws, and guidelines, FISMA audits and security compliance reviews
• Create and manage user's accounts via Active Directory and exchange accounts via the Exchange Management Console
• Issue read/write access to the databases\file servers to authorized users via Active Directory.
• Submit Weekly and monthly Reports, enforce and maintain ISO 27001/27002, NIST, PCI DSS, ITIL, COBIT protocol/standards.

Environment: MS Office 2010, BMC Remedy, Technical Writing, Obiee Dashboards, Active Directory, Sharepoint Administration. Project Management in regards to Windows 7 integration, Documentation, Customer Service, Avaya, Nortel VoIP, Cisco VPN, Cisco Gigabyte switches, TCP/IP, DNS, DHCP, WINS, and SMTP Blackberry Enterprise Server (BES), Blackberry Application Services (BAS), Workstation Repair/Replacement.

Lead Help Desk Specialist, Jr. System Administration

Confidential, Rosslyn, VA.

Responsibilities:

• Create and manage user's accounts via Active Directory and exchange accounts via the Exchange Management Console
• Issue read/write access to the databases\file servers to authorized users via Active Directory.
• Providing support for Microsoft Windows file services, with an emphasis on NTFS permissions.
• Tested, analyze & troubleshoot operating components during system migration, patch workstations with SCCM.
• Providing support for mobile device management in an iPhone / MAAS360 environment.
• Process the activation and deactivation of ports on routers switches, and VLANS. Worked with Oracle 10/11g databases migration, scripting and server connection.
• Supporting both RSA and Smartcard multifactor authentication.
• Provided database administration and support of an MS Access Database utilizing Oracle 11g on a Windows 2008 R2 Server, SQL Server 2005 and Website using IIS7.0, .NET on a Windows 2008 R2 Server. Submitted monthly status report database operation
• Assisted with the design, edit and tracking accessibility to/of the program website and Technical writing for RFPs and creating documentation for ISO 9001 Certification and Manual for JMESP database. Served as Site Manager, responsible for reporting site issues and training of a College Intern.

Environment: IIS 7.0, .NET on a Windows 2008 R2 Server, MS Office 2003/2007, ), VMware vSphere 5x, Adobe Creative Suite MX, MS Access, PL/SQL, VB/VBA Script, Oracle 10/11g Server, Technical Writing, Database Manual Writing, AtHoc Database evaluation/Training, Documentation, Customer Service.

Desktop Support Technician

Confidential, Mclean, VA.

Responsibilities:

• Directed customers/users in problem resolution/ diagnosis and repair for Microsoft Windows XP Professional, and 7 Enterprise workstations, peripherals (i.e. printers (HP, Dell), scanners, PDA (Blackberry), Office 2003/2007/2010, Sharepoint, VPN connection and RSA Smart Card/ Softtoken Security authentication) using Remedy.. patch workstations with SCCM.
• Coordinated laptop refresh process (Dell E6530) and Blackberry Bold deployment process with Project management team.
• Provided telephone support to users in the areas of Blackberry Enterprise configuration, e-mail, directories, standard Windows desktop applications, and proprietary applications for the purposes of migrating to a Universal Help Desk.
• Served as the Tier 3 point of contact for configuration and troubleshooting of Blackberry Bold device hardware/software, Enterprise Activation, and tethering issues also serving as Project Assistant for seven (7) associates.
• Held responsible to provide On-Site Desktop Support to a group of 150 users located in three buildings. Some project management and coordination activities as well to the transition to the 112th United States Congress
• Coordinated small projects (User MAC (Move, Add, & Changes)), Tracking problem tickets, HP Printer diagnosis and repair.
• Provided technical support to customers using various platforms including Windows and basic support of LINUX OS platforms, which include printer (HP Printer diagnosis and repair) and label maker installations.
• Managed and administer MS Exchange 2003-2007 servers, migrating with end users accounts.
• Serving user-community with technical problems and concerns relating to DAPPS (Decennial Applicant, Personnel and Payroll System) & NRFU PeopleSoft HRMS applications.
• Addressing upper-tier technical issues; troubleshooting HRMS application module errors, diagnosing root-cause failures, documenting system faults/conflicts, testing/reporting bugs, and monitoring software fixes/migrations.
• Escalating issues requiring immediate action from the Application Team (Project Management, Database Administrators, Developers, and Testers).
• Executing Help Desk Standard Operating Procedures in accordance with ITIL industry standards. Providing daily support center status reports; communicating technical bulletins to lower tiers, and adequately communicating resolutions. Making application recommendations as needed.
• Managed AM, first shift, operations (7AM - 4PM) 1-3 individuals support in PeopleSoft HRMS database
• Created knowledge base articles based on resolved issues and Update and created Standard Operation Procedures

Environment: IIS, MS Exchange 2003-2007 servers, Windows 2008 R2 Server, IBM Webshere, MS Office 2003/2007, MS Access, PL/SQL, Oracle 10/11g Server, Technical Writing, Database Manual Writing. TOAD, Peoplesoft 8.xHRMS, Documentation, Customer Service,.

Lead Deployment Technician, Jr. Project Manager

Confidential, Fernwood Ave Edison, NJ

Responsibilities:

• Lead a team of 15 in executing the migration activities, performance of their duties such as quality assurance, System configuration Management using KVM and Cisco GB switches and deployment using external USB Backup/Restore.
• Worked with aligning ITIL-based processes and overseeing project integration testing, and account migration in Lotus Notes 702/802, Exchange 2003/2007, MS Sharepoint and AD. Patch workstations with SCCM.
• Deployed Microsoft Windows Vista Enterprise to 5,170 Dell workstations and Lenovo Computers and peripherals,
• Deployed 250 Windows XP workstations in the IMF and WBG (International Monetary Fund) for Spring Meetings 2007.
• Provided problem resolution/ diagnosis and repair.
• Provided telephone support to users in the areas of Lotus Notes 702 e-mail, directories, standard, and proprietary applications for the purposes of migrating to a Universal Help Desk.
• Served as Lead/ trainer for 3-5 associates on using Remedy and Lotus Notes.
• Provide technical support to a for different industries using various platforms including Windows, and Mac systems along with basic support Unix and LINUX OS platforms, which include printer and peripheral installations and RSA and Smart Card Security.
• Managed and administer MS Exchange 2003-2007 servers, migrating end users accounts.
• Documents, tracks and monitors problems using the MS CRM to ensure timely resolution.
• Served as initial point of contact in Telequent call center for hardware and software related problems in a 3,500 user environment using RSA tokens, Keon and Active Directory. Troubleshot, research, diagnose, and resolve technical issues, specifically Hummingbird DM through Heat tracking system.
• Held duties such as quality assurance and System configuration Management using KVM and Cisco GB switches.

Environment: IIS7.0, .NET on a Windows 2008 R2 Server, MS Office 2003/2007, MS Exchange 2003-2007 servers, Technical Writing, Database Manual Writing, RSA/PKI administration, Unix and LINUX OS platforms, Active Directory, Documentation

Associate Systems Technician / Jr. System Administrator

Responsibilities:

• Resolved over 91% of problems/requests over the phone to LAN/WAN environment containing 21,500 workstations
• Imaged, Configured, and quality controlled HP Toughbook, Panasonic Toughbook and Lenovo laptops before delivery to out-of­office associates using PowerQuest ghosting process. Holding duties such as quality assurance and System configuration Management using KVM and Cisco GB switches
• Submitted enhancements to Service Center (SC) adding to comprehensive knowledgebase of the Support Desk.
• Provided IT support to users with application software, light applications development, routine system administration, using Active Directory, RDP, And Veritas.
• Responsible for Document conversion between Mac and Windows OS including setting up printers, workstations, VERITAS NetBackup. Drafted and completed a laptop employee user policy.
• Served as System Configuration Manager, Maintained, troubleshoot, moved and upgraded hardware and software in a mixed Mac and Windows 2000/XP-computing environment of 17 workstations, including administering Exchange 2003 servers.
• Held responsibility of adding/removing user(s) to network, maintaining on average 89 accounts in Active Directory.
• Maintained inventory records for all hardware and software supporting the secure local area networks.
• Laid groundwork for website using Macromedia Dreamweaver MX & Adobe Photoshop

Environment: IIS, .NET on a Windows 2003 Server, MS Office 2003, Adobe Creative Suite MX, MS Exchange 2000/3 servers, Technical Writing, Database Manual Writing, VBA/VB6 scripting, Documentation, Customer Service, Avaya, Cisco VoIP, Workstation hardware Repair.

Associate

Confidential, Washington, DC

Responsibilities:

• Responded to queries and identified problems with software, hardware and Video Conferencing using software such as Remedy within a Kiosk, Managed release/retrieval of equipment such as laptops and projectors to staff. Participated in establishment of guidelines, standards, and procedures related to PeopleSoft® database.
• Operated and supported Shure® Microphones, LCD Monitors, Polycom® and other A/V equipment.
• Assisted in Web Quality Assurance Analysis of Databases and website design & development maintained and updated an on-line calendar using Lotus Notes.
• Supported NAHB, on a temporary basis during their office relocation while there used Microsoft Access in conjunction with VBA/ VB6 scripting to construct needed databases for their International Department.
• Served as Help Desk/Desktop Support in college dormitory director and residents
• Monitored clientele use of ten computer workstations in a mixed PC/MAC laboratory environment.
• Trained and assisted and users in operating computer application(s) and systems.
• Established and maintained harmonious work relations with students, faculty, staff, and officials.

Environment: MS Office, MS Exchange servers, Technical Writing, Windows 200, Mac OS, Sun, Unix, Linux, Database Manual Writing, Mac OS, Active Directory, LCD Monitors, and other A/V equipment, Documentation, Customer Service

Lead Technical Assistant / System Administrator / Project Management

Confidential, Bronx, NY

Responsibilities:

• Served as Help Desk/Desktop Support in college dormitory director and residents
• Monitored clientele use of ten computer workstations in a mixed PC/MAC laboratory environment.
• Trained and assisted and users in operating computer applications and systems.
• Aid in corporate identity establishment and turnkey marketing. Aid Director of Training with supervision and Training.
• Orchestrate configuration of present equipment, communicating technological needs to the Executive Director as well as Receiving and responding to technical problems of Students and staff.
• Migrated MS Windows XP environment of 35 workstations to MS Windows Vista, and MS Exchange 2003 to 2007 Servers and reconfigured legacy machines with MS Windows 98 for client donation.
• Held responsible for securing and structuring internal wireless network. Maintained, managed, and designed website.

Environment: Windows 2008 R2 Server, GPO editing, MS Office 2003/2007, MS Exchange 2003-2007 servers, IIS, WAN, Technical Writing, Project Management of varying Technical Projects, Unix and LINUX OS platforms, Mac OS, Active Directory, Hardware Repair.