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Technical Support Engineer Resume

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SUMMARY

  • To secure a system administration opportunity that makes use of my eighteen years of experience in
  • Enterprise information technology, troubleshooting, technical writing, and system design.

TECHNICAL SKILLS

Network Engineering and Administration: Gigabit and lesser wireless, fiber optic, and copper topologies, ATM, Ethernet, on Cisco, NetGear, TrendNet, and others

System Engineering and Administration: Solaris (8, 9,10), Linux (Ubuntu, Debian, Slackware, Red Hat), Windows (95, 98, NT, 2000, XP, 7, 8), AIX, HPUX, ATT UNIX

Software Management: Confidential Foundation Suite (NetBackup, Volume Manger, Cluster Services), Solaris JumpStart, Linux Logical Volume Management (LVM), Storage Area Network (SAN) and Network Attached Storage (NAS) Storage paradigms

Software Development: Python, j avascript/j Query, Windows Presentation Foundation (WPF), Android

Shell Scripting: korn(ksh), bourne(sh), bourne again(bash), DOS shell

IP Telephony: VOIP, SIP, Asterisk

Technical Writing: author of many technical “cookbook” documents for management, configuration, and troubleshooting complex systems

Public Speaking: delivered certified courses for SUN Microsystems as a technical instructor, personal and professional development workshops to High School students for Minneapolis Business College

Systems Troubleshooting: military trained complex systems troubleshooting expert with eighteen years of real world experience honing skills

Customer Service: effective interpersonal skills and strong communication skills, particularly in regards explaining detailed technical information in a comprehensive, non - threatening manner to non-technical personnel

PROFESSIONAL EXPERIENCE

Technical Support Engineer

Confidential

Responsibilities:

Third-tier technical support for Enterprise level Confidential NetBackup and related software

UNIX Instructor/Systems Engineer

Confidential

Responsibilities:

Delivery of courses supporting SUN Microsystems certification paths

On Site Digital Consultant / Lead Engineer

Confidential

Responsibilities:

Managed teams at customer sites to install SA Digital Broadband Delivery Systems

Communications/Computer Systems Control

Confidential

Responsibilities:

Engineering, maintenance, and troubleshooting of electronic communication systems

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