Salesforce Administrator Resume New York, NY - Hire IT People

TECHNICAL SKILLS

Salesforce.com CRM Administration Create fields bjects tabs rules buttons and linksConfigure list views reports dashboards and analytic snapshots Manage provisioning role hierarchy security access data permissions and storage usageDesign data automations on the Force.com platformData Management - governance deduplication import/export quality control o Integrate 3rd-party software - Pardot
Ascent ERP
FinancialForce
Conga
MapAnything
Zendesk
Confidential AppsBusiness and Systems Analysis o Design reports and charts in MS Excel to visualize and track key metrics Gather business data requirements by: Interviewing Stakeholders Performing Needs Analysis Producing ERD wireframes proof-of-concepts and workflow diagrams Run A/B TestingManipulate data in Excel and Salesforce to capture insights

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Salesforce Administrator

Responsibilities:

consisting of sales, marketing, product management, and customer experience
Train new users & continuously educate users via 1-on-1 tutorials, group trainings, email newsletters, and Salesforce Chatter Groups
Integrate with 3rd-party software Pardot, iCapture and Conga Composer
Analyze and distribute data via reports and dashboards o Troubleshoot user issues

Confidential, New York, NY

Systems Analyst

Responsibilities:

Administered Visual FoxPro CRM database o Distributed data reports via R&R Report Writer and PDFeXPLODE
Managed cell phone vendor relations, dissemination and maintenance
Provided IT Helpdesk services

Confidential, New York, NY

Business Systems Analyst

Responsibilities:

Administered Salesforce CRM to a 50-person group consisting of supply chain, finance, customer experience and quality assurance
Trained user base (half of whom worked in Australia and the UK) and send monthly update communications o Supervised our IT and SF development consultants

Confidential, New York, NY

Systems Support Associate

Responsibilities:

Administered Salesforce CRM to a user base of 150 o Develop record and management systems using Confidential Apps and Confidential Scripts
Assist users with SF/ Confidential issues and reporting needs o Managed Confidential Drive security platform, CloudLock, to assure compliance with federal law