Customer Operations Manager Resume Van Nuys, CA - Hire IT People

SUMMARY

Broad range of digital media expertise covering several disciplines including workstation software/hardware integration. Accomplished Program Development Manager skilled in developing solutions for the digital media, broadcast and entertainment industries. Extensive practical knowledge of PC/Mac/iOS operating systems, software applications, network performance tuning standards and protocols. Excellent problemsolving and decision making with strong written/oral communication skills. Well organized, and always eager to drive emerging research and development technologies into next - generation services and delivery platforms.

TECHNICAL SKILLS

Business Process Methods: PDLC, Saas, ERP, SAP | Agile/Scrum

Network | OS: LAN/WAN/SAN | Win/Mac/Linux

Digital Media Creation/Management: Adobe Experience Manager (AEM), Adobe Master Collection Confidential Suite

Productivity/Management: MS Office Applications | Salesforce | Lyris HQ HelpDesk | VersionOne

PROFESSIONAL EXPERIENCE

Customer Operations Manager

Confidential, Van Nuys, CA

Responsibilities:

Manage HelpDesk and real-time automated eCommerce order/inventory tracking system.
Monitor warehouse shipping/receiving operations.
Troubleshoot customer inquiries to initiate corrective action via email and telephone.
Maintain high customer satisfaction and service standard levels.
Research, evaluate and submit wholesale apparel purchase orders for resell to online customers displayed on company website.
Lead multiple cross-functional activities, work streams and successfully drive and support company wide startup environment activities and initiatives.

Sr. Product Development Manager

Confidential, Los Angeles, California

Responsibilities:

Responsible for product design innovation, research, development and manufacturing of proprietary consumer focused medical/biofeedback, sports technology equipment.
Demonstrated ability working with industrial designers, manufacturers and vendors to evaluate and implement new product concepts and change control specifications and logistics throughout product life-cycle.
Monitor contractor manufacturing competencies of textile, raw materials and electronics, measurement systems and other commodities are in compliance with specifications outlined by recognized industry standards.
Implement key consumer marketing initiatives based on project research; costs/benefits analysis and tracking FDA 510(k) compliance submissions.
Drive new business development and market opportunities by expanding product range and optional features based on consumer, sales/marketing feedback and accurately communicate strategic perspectives.

Build/Release Program Manager

Confidential, Venice, California

Responsibilities:

Strong knowledge implementing Agile/Scrum development processes, QA/QC improvement techniques, version/build and bug tracking mechanisms based on feedback from clients, engineering, marketing and external validation teams throughout software product development cycles.
Professional software engineering practices for full SDLC, including coding standards, code reviews, source control management, agile development, build processes, documentation, and testing established PDLC processes to build, install, configure, test and apply integrated software/hardware solutions performance best practices.
Author requirements specifications including customer use cases and ensure detailed specifications are aligned with requirements, reading and understanding software technical documents, working with data models, user experience or visual design, and data flow.
Partner with high profile entertainment and technology industry clients to provide consultation and training in graphics animation, digital film compositing and advanced media content delivery applications.
Technical project management for onsite development teams of eight (8) engineering and six (6) QA/QC team members working in conjunction with technical business analysts, product managers, and business stakeholders to deliver advanced high speed digital content creation applications on both sever and desktop platforms.

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Customer Operations Manager Resume

Van Nuys, CA

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