IT Systems Consultant/Systems Architect Resume Chicago, IL - Hire IT People

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

IT Systems Consultant/Systems Architect

Responsibilities:

Engage in complete infrastructure design/configuration and rollout for Confidential Work and Process Automation
In corporate BPM experience to leverage investments for onboarding and customer communications systems
Implement Efficiency Improvement initiatives utilizing BPM
Utilize E-Discovery experience to maximize efficiency of call center operators in handling customer inquiries
Develop, design and implement architectures to provide maximum availability for revenue generating operations

Confidential, Orange, CA

IT Systems Consultant/Systems Engineer

Responsibilities:

Engage in complete infrastructure re-design, rollout and support for iUS Confidential Universal Search and Confidential Work, Process Automation, and Teleform applications
Work directly with vendors as customer advocate to innovate solutions and enhancements
Implement High Availability IDOL Search Engine for Confidential Document Management System
Re-Architect solutions to achieve high availability and load balancing for maximum capacity, uptime and performance
Implement Records Management functionality for data destruction and compliance
Implement and support customized solutions to ensure maximum functionality and ROI
Implement E-Discovery multi-repository search solution for current repository and legacy search capability

Confidential, Seattle, WA

IT Systems Consultant/Systems Engineer

Responsibilities:

Engage in complete infrastructure design, rollout and support for HP Universal Search and HP/ Confidential WorkSite
Project Realignment/BPM analysis
Implement IDOL Search Engine for HP Worksite Document Management search and E-Discovery (HPUS)

Confidential, Rockville, MD

IT Systems Consultant/Systems Engineer

Responsibilities:

Engaged in complete infrastructure design, rollout and support for Xcel Energy's investment in ECM/EDRM and content management.
Managed small projects and initiatives for application expansion and integrations
Implement IDOL Search Engine for Meridio Records Management search and EDiscovery (Early Case Assessment)

Confidential, Redmond, WA

Software Engineer

Responsibilities:

Collaborated with development team to create user friendly software for external clients - AdCenter
Provided daily/weekly/monthly and quarterly progress reports/presentations in an effort to meet deliverable expectations
Setup systems and automated scripting for daily/end of week build testing
Provided guidance to tier 1 support for solutions database and escalations procedure
Implemented multiple VIP/VLAN environments for performance, reliability and disaster recovery to meet 99.5% uptime requirement

Confidential, Bellevue, WA

Senior Support/Services Engineer

Responsibilities:

Collaborated with core support/development teams in Belfast, N. Ireland
Diagnosed problems with IIS, RPC, SOAP, SQL 2000/2005, VPN, and Active Directory
Trained on previous, current and future (beta) releases of EDRM software
Provided Global support for several applications to Customers/Partners
Worked to provide Technical Account Management for large installations and/or problematic customer sites
Provided exclusive support for entire North America
Worked with services teams to meet deadlines for production ready implementation