SUMMARY

• Currently searching for entry level position such as a customer service or field technician.
• With the previous work history I was able to obtain excellent customer service communication skills troubling shooting internet, phone or video.
• Running CAT3 and CAT5 lines when installing services such as video internet in a residential setting commercial buildings and Banks.
• I have a good background in a warehouse for as keeping track of inventory unloading and loading the trucks using a forklift.
• Welding Experience.
• HVACC Experience.
• Electrical Experience.
• Networking Experince HACC Community College Expected Graduation 12/18.

TECHNICAL SKILLS

• Lencore Sound Masking Speakers CAT3
• CAT5e
• CAT6e
• CAT6A Patch Panel
• IDF Room Terminating CAT5
• CAT6 Metric Forecasting Sales and Service Fiber Pulling Hardware/Software Tools
• Hardware/Software Installation
• Ticketing/Scheduling
• Security and Surveillance
• Network Troubleshooting
• Phone Troubleshooting
• Cell phone Disassembly/reassemble
• Document Recording

PROFESSIONAL EXPERIENCE

Repair Techinican

Confidential

Responsibilities:

• Repair damage cell phones by taking them apart with needle nose pliers electric screw driver
• Perform function testes, software test and phone connecting to the computer
• Scanning cell phone parts into the computer system then send new phones down the conveyor line
• Remove mother broads from old phones and inspect for physical damage and water damage
• Record everything that was perform into documents on desktop
• Before shift check history phone the new phone to see if anything was change or any new function was added

Data Techinican

Confidential, Harrisburg, Pa

Responsibilities:

• Mainly working in banks and small commercial business performing data com wiring and access points
• Installing computer hardware and software for the commercial business
• Accurately performing troubleshooting skills for the network that the customer receive by us
• Running RG6, CAT 5, CAT 6, lines from IDF closet to different offices in the facility
• Responsible for creating new wall jacks with fish sticks and hand tools such as hand saw, tape measure, pencil, leveler
• Travel with company van to different sites each day to work at that job for a day
• Performing data line removal from offices, closets, access points
• Initialing excellent customer service

Datacom Technician

Confidential, Harrisburg, Pa

Responsibilities:

• Terminated CAT5e, CAT6A, CAT6e for wall jacks also did the labeling.
• Installed Lencore sound Masking speakers in different rooms of the commercial building.
• Perform troubleshooting for the Ethernet lines using the Cable Tester Confidential .
• Furthermore ran and a dress the lines coming and going from the Patch Panel or IDF room.
• Able to fish lines through the wall, hang drops with service loops pulled fiber using trailer string.

Field Technician

Confidential

Responsibilities:

• Installed video Internet phone for the Comcast customer meeting all specifications in a timely manner.
• Operates hand held equipment adding accounts ensuring that all services and functions were fully operational.
• Perform network trouble shooting skills when certain problems occur with the internet resolving customer’s concerns in a timely manner.
• Able to create and maintain CAT 5 lines routing them to pre - determined location in the home or facility meeting all customer expectations.
• Engage with customer in a professional and courteous manner while assisting in upgrading cable packages.

Field Technician

Confidential

Responsibilities:

• Configured the customer house before installation of cables meeting all customers’ specifications in a timely manner.
• Knowledgeable about setting up an individual network for all customers to internet and wifi.
• Excellent when it comes to installing wall jacks and creating brand new phone lines in addition activating all wall jack inside the house.
• Utilized 28 foot ladder to hang a drop or change fittings at the pole drove a company truck and worked off a company phone which was a hand held.
• Able to visualize what I need to do once I get all the data and levels back from the level meter.
• Instructed customers of the basic functions and services that was installed being able to answer all questions or concerns.
• Performed quality checks on subordinate workers ensuring tasks were completed correctly according to the required standards of the company.

Security Guard

Confidential

Responsibilities:

• Gained knowledge on how to do surveillance using the security cameras and Performed login and check out for customers in co-workers.
• Documented inbound trucks and out bound trucks and various tasks such as driver’s license, check license plate, US.
• DOT number in observed trailer to see if the seal was broken or not.
• Conducted random foot patrols throughout the facility reporting suspicious activity per company guidelines.
• Relieved fellow co-worker on different shifts communicating any concerns to employees.

Cashier/Warehouse Associate/Customer

Confidential, York, PA

Responsibilities:

• Maintained accountability of subordinate employees ensuring all standards of company were met.
• Loaded and unloaded freight from 53 foot trailer in safe timely manner.
• Utilized forklift and electric pallet jack to load pallets to pre-determined locations in the warehouse yard.
• Stocked shelves rotating dated materials to the front to ensure proper rotation.
• Inventoried all merchandise having 100% accountability utilizing RF scanning device.
• Accurately performed financial transaction with customer in a professional and courteous manner.