Customer Service Representative Resume Corinth, TX - Hire IT People

SUMMARY

Professional with 15+ years of combined experience in, local government, and industrial customer support operations. Great listener and communicator, excellent interpersonal skills, and works well as a team player in both supervisory and staff supporting roles.

AREAS OF EXPERTISE

Leadership
MS Office Suite
Team Player
Communication Skills
Problem Solving
Time Management

PROFESSIONAL EXPERIENCE

Customer Service Representative

Confidential, Corinth, TX

Responsibilities:

Received and managed various customer service requests and performed required actions including service initiations, disconnects, reconnects, transfers, and terminations.
Assisted in the timely resolution of customer related concerns and employed decision making skills as needed to determine reimbursements, payment extensions, and/or adjustments.
Identified potential problem areas in customer support operation and coordinates with management on ways to improve and drive efficiencies in customer relations.
Assisted Billing, Legal, and other departmental teams as needed in resolving customer related concerns.

Administrative Support Associate

Confidential, Stafford, VA

Responsibilities:

Received service requests via telephone, in person, or mail, and performed required actions according to existing standard operating procedures.
Performed data entry in a highly accurate and timely fashion on all customer contacts according to Stafford County customer information database system parameters.

Customer Service Representative

Confidential

Responsibilities:

Received service requests via telephone, in person, and mail and performed required actions according to existing standard operating procedures.
Service requests included disconnects, reconnects, transfers of electric services, name changes, deceased cases, service removals and address changes.
Duties also included verification of social security numbers through Confidential .
Received specialized training to gain sufficient marketing knowledge to promote and sell products and services to customers when appropriate .
Provided cross departmental assistance as workload and/or cross training needs dictated.
Used information obtained through telephone contact with customers to advise management of trends in customer concerns, suggestions, and possible new services or products for sale.

Internal Communications Division Manager

Confidential, Norfolk, VA

Responsibilities:

Supervised the USS Nassau's unclassified and classified Computer Network Division through challenging pre - deployment and deployment operations to the Gulf.

Assistant Safety Manager

Confidential, Norfolk, VA

Responsibilities:

Planned, supervised and coordinated multiple assignments integral to the day-to-day operations of the Safety Department.
Created and disseminated the bi-weekly safety bulletin that highlighted various safety topics relevant to the US Confidential Fleet, and coordinated the Daily Safety Report across the Confidential .
Supervised and coordinated the Confidential safety awards process by entering and preparing data as it was collected into multiple MS Excel spreadsheets, and alerting Site Leaders.

Sales Associate

Confidential, Greenville, SC

Responsibilities:

Assisted customers in locating, purchasing, and returning merchandise.
Stocked the sales area with merchandise as needed for daily operations.

Bashevkin Academic Development Center Assistant

Confidential, Longmeadow, MA

Responsibilities:

Served as the first point of contact for students and staff calling or visiting the center.
Assisted the Director of the Bashevkin Academic Development Center with all administrative and academic matters.

Customer Service Representative and Photo Lab Technician

Confidential, Greenville, SC

Responsibilities:

Assisted customers in locating, purchasing, and returning merchandise.
Processed and developed both 35mm and APS film, and assisted customers with photo services available.
Stocked the sales area with merchandise as needed.

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Customer Service Representative Resume

Corinth, TX

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