Property Management Recovery Specialist Resume

SUMMARY

Self - starter and innovative professional with over sixteen (16) years of experience in the customer service/administrative fields.
Proficient in the administration of accounts, data management and an established leader in progressively dynamic and challenging positions.
Excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals.
Highly motivated, dependable, and demonstrates professionalism in handling various organizational functions and office management strategies critical t organizational success with proven ability to thrive in busy environments with positive results.
A team player with effective written and oral communication skills, adept at building productive relationships and building rapport with a diverse set of individuals.

AREAS OF EXPERTISE

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Property Management Recovery Specialist

Confidential

Responsibilities:

Demonstrated a method of collections and an area of emphasis which improved client ratings by 22%
Maintained top collector status for 92% of my 5 year employment with the company
Specifically requested as a lead collector for the company’s top client

Data Collection Specialist/Administrative Clerk

Confidential

Responsibilities:

Collected medical and revenue codes: cpt-4, icd-9, icd-10, dsm-4. Read and understood medicals records/abstractions.
Communicated with physicians on a daily basis to obtain professional fees regarding healthcare visits.
Performed various administrative functions including faxing, copying, emailing, mailing, skip tracing, data entry, and filing.
Delivered numerous medical authorizations to physicians to collect billing records.
Commended by management for consistently surpassing my goal of retrieving a minimum of 50 medical records per week

Customer Service Specialist

Confidential

Responsibilities:

Assisted with sales, marketing, and customer service relations.
Served as a direct point of contact for team members regarding sales.
Achieved high sales percentage with consultative, value-focused customer service approach.
Cross-trained and provided back-up for other customer service representatives when needed.
Worked as a team member performing cashier duties, product assistance and cleaning.
Performed store opening/closing duties, including counting cash drawers and checking all equipment for proper functioning.

Administrative Assistant

Confidential

Responsibilities:

Successfully handled a multi-line telephone system for customer reservations.
Maintained accounts receivable documentation electronically and on paper.
Processed bank reconciliations and financial reports to verify practice of proper due diligence.
Processed journal entries, online transfers and payments.
Researched and resolved collections and billing disputes with tact and efficiency.
Properly routed agreements, contracts and invoices through the signature process.
Increased efficiency and alleviated workloads by creating a new Excel financial recording system

Quality Assurance Specialist/Underwriter

Confidential

Responsibilities:

Managed daily office operations, assured optimum performance and continual improvement in customer service relations.
Maintained a highly confidential database while researching publications, credit information, and merchant, personal and business background.
Collaborated with outside sales representatives and prospective clients to ensure necessary documentation was completed properly.
Evaluated all applications upon submission to determine if merchant meets qualification criteria.

Paralegal Debt Recovery Specialist

Confidential

Responsibilities:

Successfully assisted attorneys with collecting funds while facilitating and implementing new structures and system upgrades.
Supervised large group accounts by tracking the system pipeline and providing necessary back-up support to collectors.
Provided updates and answered questions as needed.
Provided assistance with drafting and editing pertinent documentation.
Assisted with medical debt validation and suit eligibility.
Gathered, printed, and distributed numerous bills and other relevant information to the appropriate individuals.
Administered and prepared client contracts, then monitored and recorded posted payments in a timely manner.
Communicated with debtors to assist in creating a system to minimize debt as a whole.
Served as an exclusive point of contact for all major VIP accounts accepting payments for Fortune 500 companies.