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Property Management Recovery Specialist Resume

SUMMARY

  • Self - starter and innovative professional with over sixteen (16) years of experience in the customer service/administrative fields.
  • Proficient in the administration of accounts, data management and an established leader in progressively dynamic and challenging positions.
  • Excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals.
  • Highly motivated, dependable, and demonstrates professionalism in handling various organizational functions and office management strategies critical t organizational success with proven ability to thrive in busy environments with positive results.
  • A team player with effective written and oral communication skills, adept at building productive relationships and building rapport with a diverse set of individuals.

AREAS OF EXPERTISE

  • Debt collections
  • Skip Tracing
  • Negotiation & Presentation
  • Federal Compliance
  • Sales
  • Customer Service
  • Operations Management
  • Client Relationship Management
  • Administrative Functions
  • Work Flow
  • Administration
  • Time Management
  • Inventory Management
  • Calendar Management
  • Interdepartmental Coordination
  • Research & Development

TECHNICAL SKILLS

  • Internet Research
  • Salesforce CRM
  • MS Office (Outlook, PowerPoint, Word, Excel, and Access)
  • Lexis Nexis (Accurint)
  • TLO
  • CUBS
  • Baker Hill
  • Westlaw
  • White pages
  • 50+ WPM typing speed

PROFESSIONAL EXPERIENCE

Property Management Recovery Specialist

Confidential

Responsibilities:

  • Demonstrated a method of collections and an area of emphasis which improved client ratings by 22%
  • Maintained top collector status for 92% of my 5 year employment with the company
  • Specifically requested as a lead collector for the company’s top client

Data Collection Specialist/Administrative Clerk

Confidential

Responsibilities:

  • Collected medical and revenue codes: cpt-4, icd-9, icd-10, dsm-4. Read and understood medicals records/abstractions.
  • Communicated with physicians on a daily basis to obtain professional fees regarding healthcare visits.
  • Performed various administrative functions including faxing, copying, emailing, mailing, skip tracing, data entry, and filing.
  • Delivered numerous medical authorizations to physicians to collect billing records.
  • Commended by management for consistently surpassing my goal of retrieving a minimum of 50 medical records per week

Customer Service Specialist

Confidential

Responsibilities:

  • Assisted with sales, marketing, and customer service relations.
  • Served as a direct point of contact for team members regarding sales.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Performed store opening/closing duties, including counting cash drawers and checking all equipment for proper functioning.

Administrative Assistant

Confidential

Responsibilities:
  • Successfully handled a multi-line telephone system for customer reservations.
  • Maintained accounts receivable documentation electronically and on paper.
  • Processed bank reconciliations and financial reports to verify practice of proper due diligence.
  • Processed journal entries, online transfers and payments.
  • Researched and resolved collections and billing disputes with tact and efficiency.
  • Properly routed agreements, contracts and invoices through the signature process.
  • Increased efficiency and alleviated workloads by creating a new Excel financial recording system

Quality Assurance Specialist/Underwriter

Confidential

Responsibilities:

  • Managed daily office operations, assured optimum performance and continual improvement in customer service relations.
  • Maintained a highly confidential database while researching publications, credit information, and merchant, personal and business background.
  • Collaborated with outside sales representatives and prospective clients to ensure necessary documentation was completed properly.
  • Evaluated all applications upon submission to determine if merchant meets qualification criteria.

Paralegal Debt Recovery Specialist

Confidential

Responsibilities:

  • Successfully assisted attorneys with collecting funds while facilitating and implementing new structures and system upgrades.
  • Supervised large group accounts by tracking the system pipeline and providing necessary back-up support to collectors.
  • Provided updates and answered questions as needed.
  • Provided assistance with drafting and editing pertinent documentation.
  • Assisted with medical debt validation and suit eligibility.
  • Gathered, printed, and distributed numerous bills and other relevant information to the appropriate individuals.
  • Administered and prepared client contracts, then monitored and recorded posted payments in a timely manner.
  • Communicated with debtors to assist in creating a system to minimize debt as a whole.
  • Served as an exclusive point of contact for all major VIP accounts accepting payments for Fortune 500 companies.

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