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Network Services/support Consultant Resume

PROFESSIONAL SUMMARY

Highly personable Telecommunications Professional with experience that includes Administrative, Clerical, Customer Service, Sales, Installation/Repair, and Operations seeking a position that will utilize my skills.

PROFESSIONAL EXPERIENCE

Confidential, 06/11-10/11
Network Services/Support Consultant
Part of project team responsible for observing and recording a complete work day as performed by Wireless Outside Field forces performing provisioning, repairs and routines of digital electronics utilized in the providing of cellular service.

  • Work was performed by technicians on GSM, UMTS, LTE, and Microwave. Equipment included Nokia, Nortel, Lucent, and Ericsson.
  • Troubleshooting by technicians included T1’s, E-911 (LMU’s), and DAS remotely via laptop or by Ethernet connection to equipment. Also, radios and other components utilized in equipment and provisioning included pathing of microwaves.
  • Technicians performed Tower Light Audits, Cass B Audits, and Informal Scan Audits.
  • Made observations with a handheld data capture device (PDA) to record all identified elements of work activities as detailed time and motion study data.
  • Transmitted study data via email to team lead for evaluation and review.
  • Ensured technicians worked in a safe manner by safety guidelines established by AT&T.

Confidential, 07/09-10/09
Construction & Engineering Technician/Observer
Part of project team responsible for observing and recording a complete work day as performed by technicians doing Construction placing and splicing, and Davar testing in an aerial, buried, or underground environment.

  • Copper splicing included sheath preparation, bindering, and modulating pairs for multi-pair splicing and single pair splicing. Testing copper pairs with a butt set and sidekick, as well as, bonding and grounding.
  • Fiber splicing included sheath preparation and splicing with fuser for either single or mass pairs. Testing fiber pairs included end to end and light meter testing.
  • Davar utilizing test equipment to test pairs at the cross box for Davar testing and ATI testing.
  • Placing included the placement of copper or fiber optic cable by pulling, jetting, lashing, or cleating using strand, down guys, and attachments. Placed multi-ground neutrals when needed. Pole placement, pole removal, and pole transfers when required. Requested cable locates as needed to identify buried utilities. Communicated with Engineering to make any necessary revisions.
  • Observed fiber to the cell site placement where technicians placed copper and fiber optic cable into buried or wall mounted terminals at the cell sites.
  • Made observations with a handheld data capture device (PDA) to record all identified elements of work activities as detailed time and motion study data.
  • Transmitted study data via email to team lead for evaluation and review.
  • Ensured technicians worked in a safe manner by safety guidelines established by AT&T.

Confidential, 03/08-06/08
Construction Manager
Managed 15 union Field Technicians for Project Lightspeed (Uverse) trained to perform basic copper splicing functions associated with build outs, transmission problems, copper and fiber optics, electronics provisioning, and all other cable requirements.

  • Monitored and assigned the workflow of incoming jobs related to the build out which included preparing work packets for the technicians.
  • Participated in daily conference calls to give updates on daily work that was completed by the technicians. Also, participated in weekly conference calls to give updates on jobs in progress.
  • Understanding of construction work prints for outside plant facilities.
  • Trained in basic understanding of copper telecommunications infrastructure and maintenance.
  • Managed outside construction forces by productivity measurements established by AT&T.
  • Performed safety and quality reviews of the technicians to ensure job being done in a safe and timely manner.
  • Performed on the job accident investigations of occupational injuries and motor vehicle accidents that may have occurred.
  • Administered attendance, as well as, performance management to technicians when warranted.

Confidential, 02/04-04/07
Service Representative
Processed inbound calls from residential customers regarding their home accounts, new installations, transfers, and disconnections of services.

  • Educated customers on rate plans, new products, and user guide information.
  • Processed product orders for new, transfer, and existing customers for local and long distance phone service, internet, wireless, and television services.
  • Liaison between inter-company departments in regards to post sales when needed.
  • Communicated with customer concerning billing issues, suspension of services, processed payments, made payment arrangements, issued adjustments, and monitored the occurrence of suspicious activity.

Confidential, 01/90-11/02
Telecommunications Specialist
Specialized in multiple central office positions that included Frame Technician, Switching Technician, and Toll Technician which involved provisioning and maintenance of residential and business customer access lines and circuits.

  • Responsible for coordinating and monitoring the workflow of all incoming orders as desk administrator.
  • Scanned orders to make sure they were designed correctly and acted as liaison to other departments if orders were incorrect.
  • Completed orders and trouble tickets in AT&T databases upon completion.
  • Performed maintenance for repair cases and provisioned for new service which included running jumpers, dial tone testing, ISDN and DSL testing, verifying switching translations, changing line cards, doing switch routines, testing from a smas point, provisioning D4 and D5 carrier equipment, and cross office testing.
  • Trained fellow technicians in different capacities and oversaw various projects for small and major business customers as a lead technician.

SKILLS
Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Access, Microsoft Project, CRM

EDUCATION

  • BA in Liberal Arts (Project Management Specializing in Telecommunications)

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