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Software Configuration Analyst Resume

Tampa, FL

SUMMARY

Sr. Analyst with experience in System Administrator, Security, and Healthcare with SQL Developer and SQL Management skill - set to view large data sets to troubleshoot and triage issues in HIPPA compliance environment.

TECHNICAL SKILLS

Languages: SQL, XML, HIPPA EDI X12

Databases: Active Directory, Toad for Data Analyst, SQL Developer, SQL Server

Microsoft: Windows Server 2003/ 2008, Windows XP/ 2003/ Windows 7

Other: SharePoinU SymantecNetBackup, UNIX, TIBCO Spotfire, Jira Software

PROFESSIONAL EXPERIENCE

Confidential, Tampa, FL

Software Configuration Analyst

Responsibilities:

  • The primary responsibility is to ensure the client’s business requirements have been reviewed, configured, and tested in the different system environments (QA, Test, UAT, PROD).
  • Perform testing and validation of the software system in Dev, UAT, and Production instances.
  • Create and maintains documentation and procedures related to customizing the software application such as: Requirement documents, test scripts, system and process flow charts.
  • Work with Qa Team to review business requirements and develop test cases.
  • Participates in development of detail design and system walk-through with respective teams to verify design & solution meet business & system requirements.
  • Support company metrics and KPIs for Senior Management Team.

Confidential, St. Petersburg, FL

Data Analyst

Responsibilities:

  • Supported the execution of sales metrics in the areas of design, development, and reporting .
  • Built supporting queries, data bases, and spreadsheets to extract appropriate data from a variety of sources
  • Reported on sales activity by channel, market, product, and rep; daily, weekly and monthly. Assist in sales forecasts by channel
  • Responsible for the accuracy, timeliness, and deliveryof sales reporting to channel management .
  • Analyzed sales trends, seasonality, new offer effectiveness, sales channel productivity etc.
  • Supported Marketing in offer design and cost of sales analysis

Confidential, Tampa, FL

Basiness Analyst

Responsibilities:

  • Work as a Project Manager designing proprietary Confidential applications for internal users and external customers to track business incidents and reporting capabilities in a security environment.
  • Create Business Requirement Documents and Functional Requirements Documents to support the applications process and functionalities for internal and external user.
  • Working with developers in an agile environment managing security requests for user’s access, application enhancements, and code changes to support internal users and external clients.

Confidential, Tampa, FL

ITBasiness Analyst/'VendorRelations Speeia/ist

Responsibilities:

  • Interact and supported external company departments to resolve issues affecting Medicare/ Medicaid HIPAA 5010 healthcare transaction operations.
  • This includes communication with outside vendors.
  • Overseen more than one project including planning, assigning, monitoring and reviewing progress and accuracy of work, evaluating results.
  • Information Access Management on vendor system applications of sensitive Healthcare PHI.
  • Served as a project manager to provide guidance and technical direction in cross functional projects to achieve timelyand accurate deliverables with internal projects.
  • Performed test cases for 270 and 835 EDI claims and documenting configuration solutions with external vendors via SFTP as well as resolving complex issues pertaining to 837 EDI claim submissions or program system issues internally.
  • Performed duties such as running ad-hoc reports and/ or creating generic reports weekly/ daily using Oracle SQL Developer and SQL Server Management database tools.
  • Served as SME using IKA Enterprise application with Administrator rights.
  • Ability to work independent with initiative, pay close attention to detail and quickly to learn new things.

Confidential, Tampa, FL

Data Analyst

Responsibilities:

  • Developed daily excel status reports using SAS statistical software from UNIX to provide daily reporting of data throughout the data validation period.
  • Extracted and analyze event data where discrepancies exist using a proprietary web portal .
  • Created and provide excel graph charts for daily tracking of keyperformance metrics using pivots tables as needed and provide data summaries and documentation for internal review .
  • Expanded core competencies associated with statistical analysis and visualization of data results .
  • Performed parallel comparisons between test and production results to report performances .
  • Analyzed test results and make appropriate decisions
  • Communicated data status to required parties as needed and on scheduled basis

Confidential, Tampa, FL

Sr Business System Analyst

Responsibilities:

  • Prepared detail and summary level reports including written interpretation of analytic results.
  • Prioritized troubled issues via a ticketing system for tracking purposes which may result in code changes, system updates, andBRD’s.
  • Evaluated financial impact of implemented initiatives
  • Reviewed programming requests and work with business users and technical staff to identify, gather, analyze, and document business system requirements involving HIPAA healthcare transaction.
  • Developed ad-hoc reports to conduct data analysis and validation using MYSQL, Oracle Toad for Data Analysis and PL/ SQL
  • Created policy and procedure documentations for internal and external business requirements and collaborated with users in an effort towards identifying and defining processes for improvements .
  • Participated in SDLC project efforts
  • Participated in software development regression testing, QA testing, acceptance testing and implementation of information systems, modules and subsystems

Confidential, Tallahassee, FL

Office Automation Speeiaiist// Security Administrator

Responsibilities:

  • Administered and troubleshoot access to resources in an Active Directory environment .
  • Created and manage users access to resources in a Windows Active Directory environment .
  • Performed audits of user accounts as required
  • Network Access: Received, reviewed and processed incoming user’s network access requests for company resources as a System Administrator .
  • Created SFTP accounts for company sponsors and vendors

Confidential

Infrastructure Server Support Anatyst

Responsibilities:

  • Installed new servers and application patches, updates, upgrades, configuring hardware, performing hardware/ software installations, troubleshooting and correcting H/W and S/W problems, and resolving day-to-day system problems for client/ customer and/ or client end-users .
  • Performed tasks in a Virtual Environment using VMware
  • Performed a full range of technical support activities from creating virtual servers for system analyst for UAT testing as needed, maintaining server information using the program Proteus or adding/ removing unused schedule tasks where needed .
  • Occasionally updated DNS with new primary and secondary IP address as needed
  • Performed research to identify hardware and software solutions to meet business needs using the tool Agentless Exception Monitoring (AEM) operation management client .
  • Monitored (review logs, generate reports, etc.) and manage network resources and administer changes when necessary
  • Administered and monitor company backup systems daily/ weekly and perform restores when necessary using Symantec Backup Exec

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