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Administrative Assistant Resume

Cincinnati, OH

SUMMARY

Detail - oriented, customer service/data entry professional. Extensively trained in spreadsheets, word processing and customer service. Geared to provide exceptional service in a timely fashion.

PROFESSIONAL EXPERIENCE

Confidential

Administrative Assistant

Responsibilities:

  • Managed complete data entry and customer support functions for company.
  • Handled discrepancies with client’s services rendered.
  • Responsible for routine inspections of buildings being serviced.
  • Maintained inventory of equipment and supplies needed for each contract site.
  • Maintained weekly spreadsheet.
  • Answered customer calls.
  • Managed and set employees weekly work schedules.
  • Updated and processed payroll for employees through spreadsheet.

Confidential, Cincinnati, OH

Sales/Service Representative

Responsibilities:

  • Provide customer service to Confidential Wireless customers.
  • Handled billing inquiries/disputes, payment processing, payment arrangements, cancellations, bill disputes, etc.
  • Offer products and services that are coherent with the customer needs.
  • Assist customers with U-VERSE ordering and service issues.
  • Handle collection activity on past due wireless accounts.

Confidential, Chesapeake, VA

Service Representative

Responsibilities:

  • Processed and handled ordering and customer service inquiries/complaints.
  • Perform data entry tasks off-line. Completed tasks associated with CLEC services to ensure quality, timeliness and service standards for order processing.
  • Handled collection activity on past due residential and business accounts.
  • Review, interpret, and accurately enter/reject supplied data from CLEC LSR requests using Confidential ’s Service Order Processor (SOP) and related systems.
  • Provide customer service support over the phone and electronically to meet customer needs and maintain PUC/FCC mandated performance expectations.
  • To handle CLEC inquires associated with ordering and provisioning of resale and UNE services.

Confidential, Norfolk, VA

Consumer Relations Associate

Responsibilities:

  • Responsible for addressing consumer complaints regarding GE products.
  • Performed data entry tasks related to processing concessions and exchanges for customer.
  • Provide final step in escalation process regarding consumer issues.
  • Assisted with a variety of administrative/data entry duties.

Confidential, Chesapeake, VA

Customer Service Representative

Responsibilities:

  • Provided troubleshooting assistance to customers for Confidential products.
  • Located product, dealer and service information.
  • Performed data entry tasks related to work order information from Confidential factory service centers.
  • Data entry of consumer warranty and accommodation letters. Sent and received faxed documents.

Confidential, Norfolk, VA

Administrative Assistant/Data Entry Clerk

Responsibilities:

  • Answered multi-line telephone, greeted claimants prior to hearings.
  • Assisted hearing office attorneys with various clerical and administrative duties.
  • Performed various daily office duties.
  • Entered data related to claimant case information in Confidential database, distributed cases.
  • Assisted paralegal clerks in preparing case documents for patient hearings.
  • Performed pre-case data entry tasks.

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