Administrative Assistant Resume Cincinnati, OH - Hire IT People

SUMMARY

Detail - oriented, customer service/data entry professional. Extensively trained in spreadsheets, word processing and customer service. Geared to provide exceptional service in a timely fashion.

PROFESSIONAL EXPERIENCE

Confidential

Administrative Assistant

Responsibilities:

Managed complete data entry and customer support functions for company.
Handled discrepancies with client’s services rendered.
Responsible for routine inspections of buildings being serviced.
Maintained inventory of equipment and supplies needed for each contract site.
Maintained weekly spreadsheet.
Answered customer calls.
Managed and set employees weekly work schedules.
Updated and processed payroll for employees through spreadsheet.

Confidential, Cincinnati, OH

Sales/Service Representative

Responsibilities:

Provide customer service to Confidential Wireless customers.
Handled billing inquiries/disputes, payment processing, payment arrangements, cancellations, bill disputes, etc.
Offer products and services that are coherent with the customer needs.
Assist customers with U-VERSE ordering and service issues.
Handle collection activity on past due wireless accounts.

Confidential, Chesapeake, VA

Service Representative

Responsibilities:

Processed and handled ordering and customer service inquiries/complaints.
Perform data entry tasks off-line. Completed tasks associated with CLEC services to ensure quality, timeliness and service standards for order processing.
Handled collection activity on past due residential and business accounts.
Review, interpret, and accurately enter/reject supplied data from CLEC LSR requests using Confidential ’s Service Order Processor (SOP) and related systems.
Provide customer service support over the phone and electronically to meet customer needs and maintain PUC/FCC mandated performance expectations.
To handle CLEC inquires associated with ordering and provisioning of resale and UNE services.

Confidential, Norfolk, VA

Consumer Relations Associate

Responsibilities:

Responsible for addressing consumer complaints regarding GE products.
Performed data entry tasks related to processing concessions and exchanges for customer.
Provide final step in escalation process regarding consumer issues.
Assisted with a variety of administrative/data entry duties.

Confidential, Chesapeake, VA

Customer Service Representative

Responsibilities:

Provided troubleshooting assistance to customers for Confidential products.
Located product, dealer and service information.
Performed data entry tasks related to work order information from Confidential factory service centers.
Data entry of consumer warranty and accommodation letters. Sent and received faxed documents.

Confidential, Norfolk, VA

Administrative Assistant/Data Entry Clerk

Responsibilities:

Answered multi-line telephone, greeted claimants prior to hearings.
Assisted hearing office attorneys with various clerical and administrative duties.
Performed various daily office duties.
Entered data related to claimant case information in Confidential database, distributed cases.
Assisted paralegal clerks in preparing case documents for patient hearings.
Performed pre-case data entry tasks.

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Administrative Assistant Resume

Cincinnati, OH

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