SUMMARY

• Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.
• Excellent troubleshooting and problem resolution skills with technical support abilities for all network connectivity and network security applications.
• Outstanding communication and interpersonal skills, with ability to listen effectively; respond appropriately, and maintain mutual comfort level while relating to a diverse group of individuals.

TECHNICAL SKILLS

Microsoft Administration: Systems Center Configuration Manager (SCCM 2012), Active Directory Group Policy Management (GPMC), Microsoft Active Directory Users & Computers, Active Directory Sites and Services, Windows Terminal Services, Internet Information Services (IIS 6.0), Remote Desktop (RDP), Systems Management Server (SMS), Windows Server Update Services (WSUS 2.0/3.0).

Networking: TCP/IP, DHCP, DNS, WINS, HTTP, FTP, Telnet, VPN, VLAN, LAN/WAN, SNMP, SMTP, VOIP

Operating Systems: Windows 7/Vista/XP, Windows Server 2003/2008, Apple Macintosh 10.6.3, Novell NetWare, Unix & DOS.

Applications: BMC Remedy Action Request System 6.0/7.0, Symantec Altiris Notification Server 6.0/7.1, Symantec Altiris Patch Management, Symantec Endpoint Protection (Antivirus 11), Cisco Juniper VPN client, Microsoft Office Communicator R2, Microsoft Office 2010/2007 (Word, Excel, PowerPoint, Access, Project, Visio), Microsoft SharePoint 2007, VMWare (Desktop Virtualization, Service Manager 9), Citrix XenDesktop, Adobe Reader 9.x, Adobe Acrobat Pro 9.x, Internet Explorer 9/8/7.

PROFESSIONAL EXPERIENCE

Confidential

Principal Consultant

Responsibilities:

• Interacted with customers, trained, monitored system patches using BigFix, analyzed and developed implementation plans.
• Maintained server and desktop systems to ensure system integrity and compatibility within a client infrastructure.
• Maintained and monitored software and hardware configurations for classified networks.
• Designed developed and implemented configuration management and change control programs.
• Determine all IT policies and procedures with oversight for administration of user permissions, security levels and technical accountability

Confidential

Technical Project Manager

Responsibilities:

• Served as project manager responsible for overseeing and directing projects throughout ESOC IT infrastructure and overseeing 12 infrastructure staff.
• Excelled in guiding the work of technical teams. Articulated project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures (WBS) and instilled shared accountability for achieving project milestones.
• Assisted PM in maintaining project schedules, issue/decision logs, meeting summaries and status reports to ensure effective, ongoing communications across all team members.
• Collaborated effectively with project, product and program managers to ensure project deliverables remained on track and aligned with business goals and expectations
• Supervise IT personnel in scheduling and completing tasks and status reports, assisting with problem escalation.
• Supervised change request and implementation processes for select controlled items as required.
• Assisted Program Manager in resource management, logistics planning and service reviews; synchronized subcontractors w/ customer requirements ensuring better service delivery.
• Provide monthly, quarterly and yearly reports to senior management and participated at the monthly Project Manager Review (PMR) board meetings.
• Maintain and manage over 100 Windows 2008/2012 application servers such as remedy, SQL, File and Print servers, as well as Enterprise Security Operations Center (ESOC) specific applications.

Confidential

Sr. Systems Administrator

Responsibilities:

• Primary administrator for Absolute Manage related engineering assignments. Verified and validated Hardware and software testing, developed support documentations, maintained and utilized software deployment tools such as Absolute Manage/LANrev for both Windows MAC OS 10.x.
• Serve as LANrev Engineer for software distribution and patch management ensuring security compliance.
• Manage and configure Microsoft Group Policies for Confidential Windows servers and end user Windows systems following the NIST guidelines.
• Write, build, test, troubleshoot batch scripts and deploy software packages for Windows and MAC clients using Absolute Manage/LANrev

Confidential

Sr. Systems Administrator

Responsibilities:

• Serve as the Team Member for Confidential 's Information Assurance Vulnerability Management (IAVM) Program and Confidential 's Security Technical Implementation Guide (STIG) Program by implementing, tracking, and reporting on network vulnerabilities that could rapidly become threats to the Global Infrastructure Grid (GIG).
• Provide continuous Vulnerability Management System (VMS) monitoring to ensure organizational assets' security posture is accurately communicated to the Cyber Assurance Branch Chief, Confidential senior management, and higher authorities through the monitoring, tracking, compliance execution, and reporting.
• Report, analyze, validate, and adjudicate Plans of Actions and Milestones (POA&Ms) on behalf of the Confidential Designated Accrediting Authority (DAA) ensuring all vulnerability risks are mitigated appropriately until all corrective tasks are accomplished.
• Participate in the development of organizational goals and objectives, and work independently or as a member of the team to establish priorities, provide guidance, development and implement procedures and standards that support the IAVM and STIG Program.
• Prepare Weekly Activity Reports (WAR) for management regarding STIG implementation.

Confidential

Confidential

Sr. Technical Lead Engineer/Exchange Migration Engineer

Responsibilities:

• Provide all the needed field technical hands on customer service for an Army DoD Enterprise email box provision project. Traveled 100% to CONUS and stood ready for any OCONUS Army bases. Job entails migrating all existing non - deployable email services into the DoD Enterprise Email Service.
• Primarily focused on supporting email (mailbox) migrations from the source to the destination using the Enterprise Directory Service Provisioning Tool (EDS-P); to include user mailboxes, Distribution Lists (DLs) and Organizational Mailboxes (OMs).
• Advise Confidential Mission Partner(s) on setup and build of the Terminal Server (TS), Connector Services Server and SQL server (these 3 required for the EDS-P Migration Tool to function) on Windows 2008/2003. Setup TS role service; installed programs on the server, configured remote connection settings, firewall settings, port access settings and added users and groups requiring access to the TS. This setup occurred on approx. 10 different POD locations.
• Co-ordinate and documented supporting integration efforts with several IT departments. (Network Operations, Desktop Services, Security and Service Desk team(s))

Confidential

Sr. Systems Engineer/Altiris Engineer

Responsibilities:

• Maintain and manage the overall configuration of the Microsoft SCCM and Symantec Altiris Notification Server, which includes different solutions: Application Management, Software Delivery, Patch Management, Package Servers, Inventory Solution, Application Metering, etc.
• Managed Microsoft SCCM deployments in a large-scale global environment of 20,000+ users; oversaw deployments of large and complex applications targeted for mass audience.
• Provided 3rd level infrastructure support, and assisted in the maintenance and troubleshooting of SCCM, and client workstations; possess good understanding of the SCCM infrastructure including boundaries, site server roles, and parent/child relationships in order to troubleshoot SCCM related issues.
• Created Microsoft Windows Installer packages using Wise Package Studio and Admin Studio. Advertised and managed packages and collections in SCCM environment.
• Ensure strict adherence to agency IT policies and procedures such as change management, configuration management, problem management using the ITIL best practices.
• Designing, Implementing and administering a Global Altiris Infrastructure consisting of over 11,000 managed nodes using both VMWare and physical servers.
• Configured, create, develop, troubleshoot and manage Active Directory Group Policy 2003/2008 Objects related a multi-site environment.
• Strong knowledge of Microsoft Group Policy, Registry-based policy, and Security policy configuration and administration.
• Implementing and administrating Altiris Software Delivery Solution - create, deploy and managing of software packages and tasks.
• Implementing and administrating Altiris Patch Management Solution -- responsible for a 97% software security compliance SLA on ~280 servers and ~11,000 workstations (desktop/laptops).
• Implementing and administrating Altiris Inventory Solution - setup and schedule hardware, software, user and custom inventory policies, run against the managed nodes.
• Implementing and administrating Altiris Application Metering Solution - monitoring and blocking of applications as well as harvesting the licenses.
• Create various custom reports using SQL queries to gather ad-hoc data from workstations to be imported to Altiris Inventory Solution.
• Responsible for the development and updating of Standard Operating Procedures (SOPs) and other network-related documents and designs.
• Extensive working knowledge of cross-domain networks - SIPRNet and NIPRNet.
• Escalate issues as needed and maintain communication with customer and Technical teams by means of extensive utilization of Remedy to record and track all the issues.
• Highly experience in configuring, building, and maintaining Windows 2003/2008 Server (Standard, Advanced, Enterprise Edition and Server Core) operating system.
• Prepare Weekly Activity Reports (WAR) for management regarding Altiris infrastructure and support.

Confidential

Sr. System Administrator/Altiris Engineer

Responsibilities:

• Provided team lead function; managing multiple projects for my team and performance reviews for staff, etc.
• Maintained and managed the overall configuration of Altiris Notification Server which includes: Application Management, Software Delivery, Software Virtualization, Inventory Solution, Application Metering, Real-Time System Manager, Patch Management, etc.
• Experience with Microsoft Windows Group Policies, File Security, Windows Internet Name Service (WINS), Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), Domain and LAN administration.
• Managed the overall functionality, daily tasks and special projects as Team Leader for the Deployment of Group Policy and Software Distribution (DPSD) team.
• Responsible for the full deployment cycle of software applications to the desktop, which involved coordinating the work of application developers, business sponsors, and local office implementation teams to put applications into production or to upgrade current applications in a large global/multi office client environment.
• Deploy & Implement Windows Active Directory (AD) 2003/2008 and user administration duties library wide, including creating users and groups; assigning user and group rights for over 800 users including creation and modification of Citrix user profiles.
• Maintained and managed Citrix XenDesktop imaging for the enterprise network and Active Directory integration of the Citrix XenApp applications.
• Worked through all the phases of Software Development Life Cycle (SDLC) including Requirements Gathering, Analysis, Design, Development, and Testing.
• Created and managed requests for Change (RFCs) using the Infra Change Management module.
• Created and maintained virtual machines using the VMWare technology (ESX 3.5).
• Developed conceptual and logical architecture for the Homeland Security Presidential Directive 12 (HSPD-12) program, charged with issuing secure and interoperable Personal Identity Verification (PIV) card credentials to government employees and contractors for physical and online access.
• Respond to Tier 3 escalations through Remedy for Citrix XenApp, Citrix XenDesktop troubleshooting.
• Created a security architecture and framework for a Public Key Infrastructure (PKI) solution to strengthen Confidential /NLM identity management and access control systems.
• Prepared daily, weekly, monthly and Quarterly management reports for trending of all software distributions and service request.
• Provided in-depth training of Microsoft Office Communicator (2007) to Govt. personnel and co­workers.

Jr. Network Administrator and Level 3 Support

Responsibilities:

• Designed, working on new MSI packages, AutoIt script automation using Altiris Software Delivery, SMS and/or Microsoft Group Policy Software delivery for over 1200 end-user PCs.
• Created documentation related to the software application deployment, configuration management, change control management (CCM), and problem management, root cause analysis (RCAs); participated in the weekly Change Approval Board (CAB) meetings following the ITIL guidelines.
• Developed risk mitigation plans; implemented risk mitigation and updated risk assessment documentation.
• Entry level design and customization of SharePoint Lists, Content Types, Workflows, Views, Sites and more with and without SharePoint Designer 2007.
• Experience in automation and silent installation of Commercial Off-the-Shelf (COTS) software system integration and implementation using Altiris and Group Policy.
• Troubleshoot and provide hardware and software issues over the phone and/or using Windows Remote Desktop in order to ensure maximum up-time of windows servers and windows workstations for over more than 1200 users.
• Implemented the use of standard templates to create up-to-date Software Development Life Cycle (SDLC) documents.

Desktop Technician

Responsibilities:

• Communicated with customers to acquire full understanding of reported problems and service requests; documented problems and requests in call tracking system. Determined appropriate resolution path and resolved problems and service requests.
• Provided friendly and efficient customer service in a call center environment and one on one user training.
• Performed desktop migration from Windows NT/2000 to Windows XP by working with desktop support and server support groups relating to various stages of Windows XP rollout.
• Utilized standard corporate tools to record changes, service requests, and problem activities for tracking purposes using BMC Remedy Action Request System.

Confidential

Computer Technician

Responsibilities:

• Integral IT team member providing helpdesk support and workstation performance: repairing, configuration and troubleshooting connectivity issues for local area networks (LAN).
• Create over 1000+ images using Novell Zen Works 3.2 twice a year.
• Install, configure and troubleshoot Windows XP and Windows NT/2000 professional workstations.
• Maintain and configure desktop hardware/software, configure new computer images for the lab environment.
• Manage and set up the computer labs for classes and do the necessary repairs and upgrades of the hardware.
• Provided personal assistance to students on using the IBM and Macintosh computers and using software applications installed on the machines.