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Technical Services Specialist Resume

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Central Islip, NY

SUMMARY

  • Over thirty years professional experience and comprehensive knowledge in information technology
  • Proficient in all faucets of software development lifecycle
  • Extensive knowledge and experience in software/hardware development
  • Expertise in network and systems design, coding, and implementation
  • Ability to leverage multi - technology application development experience
  • Significant experience in instruction and training

TECHNICAL SKILLS

Software: Oracle, SQL Server, Visual Studio (2008/2010/2012 ), CICS, IMS, MS Office Suite, DB2, MS Project, MQ, Visio, Visual Manufacturing (Infor), Gentran, Crystal Reports

Operating Systems: Windows 8/7/XP,2000,9x/NT/Server, Solaris, OS390, OS/2, AIX 4.3,Z/OS,linux,unix

Programming Languages: C# (winforms), .NET, PL/1, COBOL, COBOL II, ASM, RPG, SQL, JCL, JAVA, MS C/C++, MS VB, Perl, IBM C, SAS C, Access, Scripts, JavaScript, tso/ISPF

Intranet/Internet: HTML, TCPIP, WebSphere, XML, XHTML, Tomcat/Apache, Weblogic

Published: CICS UPDATE/August 2001/CICS and Faxing

PROFESSIONAL EXPERIENCE

Technical Services Specialist

Confidential, Central Islip, NY

Responsibilities:
  • Gather business requirements, design, code, test, and implement console and GUI applications using C# .NET in conjunction with Visual Manufacturing (Infor) using Oracle and/or SQL Server.
  • Design, develop and implement interfaces to outside agencies in support of EDI.
  • Create triggers, procedures, functions and SQL calls in both Oracle and SQL Server for users or for outside vendor software.
  • All applications built using C# .NET and Oracle or SQL Server
  • Design and create tables in Oracle/SQL Server as needed in support of the applications being built.
  • Maintain older programs written in C++ and VB as required.
  • Assist team members and users as needed.
  • Provide training to team members and users on an as needed basis.

Instructor

Confidential

Responsibilities:

  • .Net c# using both winforms and wpf
  • Fundamentals of Programming with Algorithms and Logic

Sr. Systems Engineer

Confidential, Atlanta, Ga

Responsibilities:

  • Gather business requirements, design, code, test, and implement business solutions at client locations.
  • Solutions may include Mainframe, Windows or Linux platforms using Java, .NET, and/or COBOL.
  • Support post sales team that would go onsite to the client location to build web services and GUI front ends to invoke web services.
  • Based on the type of web service to be built, could also include building .NET or JAVA delegates to access data either from the Mainframe or off platform data sources.
  • Developed C# .NET and/or JAVA applications to demonstrate the client’s interfaces to specific software.
  • Setup may also include configuring the application servers which could be Apache Tomcat, WebSphere, or WebLogic to give examples.

Business Analyst/Developer

Confidential, Jacksonville, Fl

Responsibilities:

  • Gather business requirements, design, code, test, and implement console and GUI applications using C# .NET in conjunction with Visual Manufacturing (Infor) using Oracle and/or SQL Server.
  • Design, develop and implement interfaces to outside agencies in support of EDI.
  • Create triggers, procedures, functions and SQL calls in both Oracle and SQL Server for users or for outside vendor software.
  • Developed a Shipping application built in C# .NET which would allow the use of barcodes and automatically shipping from the order entry system which reduced shipping errors by 99%.
  • Developed a Work Order system built in C# .NET which would take orders, create the work orders and send requirements to the manufacturing floor, this system would also build the configurations if they didn’t exist.
  • Other projects involved hundreds of display programs that would allow the users to view the data online or in printed reports.
  • All applications built using C# .NET and Oracle.
  • Develop Crystal reports and the SQL calls to gather the data for the reports.
  • Design and create tables in Oracle as needed in support of the applications being built.
  • Maintain older programs written in C++ and VB as required.
  • Assist in the daily operation of MRP, Order entry, Accounts payable/receivable and cost accounting.
  • Assist team members and users as needed.
  • Provide training to team members and users on an as needed basis.

Sr. Analyst

Confidential, Jacksonville, Fl

Responsibilities:

  • Develop PC/Mainframe software in support of CICS systems utilizing JAVA, VB, C++, PL/1, COBOL II, Assembler, and Sockets.
  • Assisted application and system area with CICS related problems.
  • Recreate source for COBOL programs from load modules as needed.

Instructor

Confidential, Rock Hill, SC

Responsibilities:

  • Computer Concepts
  • VB6
  • Programming Logic
  • Java
  • Microcomputer Applications
  • Internet Programming
  • XML
  • COBOL
  • Operating Systems

Systems Consultant

Confidential, Columbia, SC

Responsibilities:

  • Team leader for AIX team. Develop and implement inbound and outbound maps using ECMAP per HIPAA standards.
  • Maintain ECMAP’s trading partner databases in Dbaselll on AIX and Access on NT.
  • Develop Access applications using Java and Microsoft’s VB.
  • Design, Code and implement ECMAP user exits using Visual C++.
  • Designed, Coded, and implemented programs to communicate between NT and Unix to perform task as requested.
  • Develop and maintain Unix Scripts as needed.
  • Develop applications using Java, C, or VB on an as needed basis.
  • Develop C programs to communicate with MQ from Unix scripts as well as developing programs to trigger Unix scripts from MQ triggers.
  • Developed and maintained Code manager in VB to control objects for both NT and Unix.
  • Developed and maintained VB application to FTP files between NT and Unix.

Adjunct Instructor

Confidential, Jacksonville, Fl

Responsibilities:

  • C programming - COP2220,
  • Object Oriented Programming with JAVA - COP2800
  • Systems Analysis and Design - CIS2321

IT Architect

Confidential, Jacksonville, Fl

Responsibilities:

  • Research, prototype and set technical direction for the application development and systems staff.
  • Develop PC/Mainframe software in support of CICS systems utilizing JAVA, VB, C++, PL/1, COBOL II, Assembler, and Sockets.
  • Assisted application and system area with CICS related problems. F
  • Maintained in-house CICS/IMS message queuing system.
  • Designed, coded, and implemented TCP/IP applications using Java, C/C++, and COBOL. Coded CICS exits as required.
  • Designed, coded, implemented and maintained CICS/IMS based E-mail and Fax system.

Sr. Software Developer

Confidential, Atlanta, Ga

Responsibilities:

  • Developed CICS based software using IBM Cset, SAS C, Microsoft C, Borland C for Windows, Visual C++ and IBM Assembler.
  • Coded COBOL and Assembled samples for customer exits.
  • Assisted customer support and sales in problem resolution and customer enhancements including TCPIP and CICS configuration.

Confidential, Atlanta, Ga

Manager III

Responsibilities:
  • Technical support manager for network Confidential business products within the Customer Service Center.
  • Provided training and direction in handling software and hardware problems relating to the products included within the business package for small business customers.
  • Technical consultant to Sr. Management. Assisted in applications problem determination.
  • Advised and assisted team members as needed. Devised new methods of communicating among different CICS based applications.
  • Designed and programmed prototypes of PC software to replace mainframe applications.
  • Managed a second level support team that received all problem calls for all applications that ran on the mainframe platform.
  • Coordinated and assisted in the implementation of third party monitoring tools.
  • Coded and implemented proactive monitoring tools for the IBM platform.
  • Assisted in the specialty performance teams for the various online environments.
  • Coordinated and implemented all changes to all CICS systems.
  • Standardized all job streams and procedures.
  • Performed all tuning changes.
  • Assisted other staff members with problem determination and dump analysis.
  • Provided training to staff members as required.
  • Designed, coded, and implemented CICS exits as needed.
  • Provided CICS technical information as required.
  • Installed and maintained CICS software.
  • Developed a CICS transaction routing system, similar to IBM’s dynamic router distributed with CICS V3, for CICS V2.

Sr. Software Development Specialist

Confidential

Responsibilities:

  • Designed, coded and documented EYEWITNESS and TMON/CICS.
  • Sr. team member for EYEWITNESS project.
  • Assisted maintenance and support personnel as required.
  • All products were CICS based and written in Assembler.

Senior Systems Software Consultant

Confidential, Jacksonville, Fl

Responsibilities:

  • Responsible for all online systems (IMS and CICS).
  • Supervise program development performed by other staff members.
  • Plan and implement all program/system enhancements.
  • Problem determination for all system outages and resolution.
  • Perform capacity planning and performance tuning.
  • Provide training on an as needs basis.
  • Evaluate, test, and determine feasibility of all third party software.

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