SUMMARY

• Technical Lead with 9+ years of IT Infrastructure and IT Project Management experience, leading medium to large projects, provided overall management and support for concurrent projects across multiple products
• Extensive IT infrastructure, enterprise solution and virtualized environment experience, leading teams in providing customer support to users on hardware, software and networking issues
• Coordinated with cross - functional teams to accomplish objectives and meet critical deadlines
• ITIL Foundation certified and implemented ITIL practices, ensured service availability and service level agreements (SLA) are met according to customer requirement

TECHNICAL SKILLS

Virtualization: VMware ESXi 5.5/6.0, vSphere, vCenter, Hyper-V Server 2008 R2

Cloud: Microsoft Azure IaaS, PaaS

Server & Storage: Dell Power Edge Server 2xxx, 700, 800, 900, HPE Blade System c7000 Enclosures, HPE ProLiant BL460c Server Blade, HPE 3Par StoreServ 8000/7450, HP StorageWorks P6500/6550 EVA, Dell MD3620i, MD1000, MD1200, iSilon x200, ES30 shelves

Operating Systems: Windows Server 2012 R2/2012/2008 R2/2008/2003, Windows and MAC Operating System

Networking: TCP/IP, Subnet, DNS, DHCP, HTTP, Exchange O365, Active Directory Services, GPO, VLSM

Backup Solution: Veeam, NetBackup, Ave Point Doc Ave, Symantec Backup Exec, Dell DR4100 appliance, EMC Data Domain 4200

Database Administration: MS SQL Server 2012/ 2008 R2/ 2008

Automation and Monitoring: SolarWinds, HPE Site Scope, HPE Insight Manager, Veeam One, PA Server Monitor, PRTG, Dell Open Manage, Microsoft Deployment Toolkit, SCCM 2012, Ghost Doc, Visual Asset Manager, Asset Tracker, Windows Update Services, MDM, PowerShell

Software Application: MS SharePoint Services, MS Team Foundation Server, MS Office, MS Project Server, MS Visio

PROFESSIONAL EXPERIENCE

Confidential, Orlando, FL

Senior Systems Engineer

Responsibilities:

• Manage, deploy and upgrade virtual server comprised of VMware vSphere, ESXi, VMware vCenter, VMware update manger
• Maintain and troubleshoot and setup backup and disaster recovery solution using NetBackup, Veeam, EMC Data Domain 4200, ES30 shelves
• Experience in SAN/iSCSI SAN/NAS (HP 3Par, Dell MD3000i, Dell MD1000) storage technology and work with SANs in VMware environments
• Experience in managing and upgrading HP blade enclosure C7000, HP ProLiant BL460c
• Identify, coordinate, resolve and update about the technical issues to customer on the regular basis
• Design, configure and deploy windows server and desktop infrastructure
• Manage and monitor Active Directory (AD), GPO's, DHCP, DNS, IP, Subnets, VPNs, VLAN, network routing, firewalls, LAN/WAN switching, File & Print server, IIS (Web Server), Microsoft SQL Server, FTP, Microsoft SCCM, SolarWinds and HP Insight Manager

Confidential, Wichita, KS

Information Technology Specialist

Responsibilities:

• Implemented structured project management framework based on best practices as embodied in PMBKO leading to the reduction in project delivery timeline by 30% and decreasing system defects by 80%.
• Formed a Program Management Office (PMO) for the delivery of over 50 projects managing engineers, DBA, and QA staff.
• Performed project planning, resource assignment, risk assessment and mitigation, and managed all phases of projects including requirements analysis, design, testing, deployment and launch
• Served as principal customer contact to ensure 100% client satisfaction for delivered services
• Collaborated effectively with subject matter experts (SMEs) to address customer issues from escalation to resolution
• Extensive experience in installing, configuring and managing infrastructure using VMware technologies, ESXi 4.x/5.x, vSphere 5.5, vCenter, VMware vCenter Converter etc.
• Coordinated the installation, operation and maintenance of web, database, file and virtual servers and related equipment (Dell Server, Dell storage arrays, Dell backup units, Cisco/Dell network switches, firewall supporting power units, etc.) installed in the University data center and in certain distributed location
• Designed, implemented, and maintained storage area network with backup and disaster recovery using Symantec/Veritas solution
• Promoted ITIL-based policies and procedures that addressed incident, problem and change management
• Installed and configured MS Team Foundation server, SharePoint server and Project server including permissions, checked overall health, usage and functionality, monitored alerts and performed upgrades

Computer Systems Analyst

Responsibilities:

• Assisted Project Manager in developing project plans and seamless delivery of IT Project and deployment timelines
• Led software quality assurance team for testing application and website for State of Kansas
• Directed testing activities including document requirements, peer reviews, testing strategies, test plans, case writing, defect management, and summary reports
• Implemented, maintained and troubleshot Microsoft Server operating systems and enterprise application
• Responsible for Desktop, Laptop, Network and Outlook support & troubleshooting client's issues
• Responsible for achieving 99% up time for the IT infrastructure

Systems Administrator

Responsibilities:

• Provided IT technical support solution to customer
• Communicated with customers, kept them informed of incident progress
• Assisted in the administration of the LAN/WLAN
• Opened service requests with vendors as needed to troubleshoot failures, crashes, configuration questions or other issues

Systems Engineer

Responsibilities:

• Developed user manual, new software and hardware implementation guidelines
• Provided support for desktop and laptops
• Assisted in quality assurance and testing procedures for websites and applications business processes