Applications Support Engineer Resume Eagan, MN - Hire IT People

SUMMARY

10+ years of experience in business and IT industry
Prioritized and manage multiple projects.
Interpersonal skills working with diverse team.
3 years+ experience in deploying, configuring and supporting APPDYNAMICS
Administration, deployment, and support of Salesforce/Sharepoint/IBM WebsphereIntermediate in .NET development

TECHNICAL SKILLS

Software Tools: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, MS SQL

Outlook: Express, SAN, SNMPc Monitoring Console, brocade data center fabric manager (DCFM)

Programming Language: HTML, CSS, NodeJS, JavaScript, .NET. PHP and

Hardware Tools: TCP/IP configuration LAN and Networking

Operating Systems: Windows XP, Windows Vista, Window 7. Mac OS, Window 2012 Server, Linux SLES12

PROFESSIONAL EXPERIENCE

Confidential, Eagan, MN

Applications Support Engineer

Responsibilities:

Perform daily monitoring system health analysis and performance.
Service Now Assist with report creation for change request, incident, problem, performance, and defect management.
Worked with USPS Application teams to enable Application Performance Monitoring Appdynamics manage proprietary application performance monitoring tools AppDynamics, Confidential and Confidential
Work with multiple technology, vendor, and business teams to resolve issues.
Document production support processes, installation and operating procedures and assist with development of team knowledge base..

Confidential, Minneapolis, MN

IT Consultant

Responsibilities:

Maintain and troubleshoot multi domain network, including e - mail, web and file servers
Research, development and evaluation for new network infrastructure and services
Designing and building servers in-house to condense costs.
Accountable for all server software and hardware including preventative maintenance upgrades
Troubleshooting network servers & clients including connection problems, shared resources, network card conflicts and cable problems

Confidential, Minneapolis, MN

Global Network Engineer

Responsibilities:

Supported enterprise of 10,000+ customers in global infrastructure.
Troubleshooting customers issue and questions in a high volume environment.
Developed and enhanced customer portal using .NET
Website registration process and access.
Developed technical support training and troubleshooting guides
Expediting Customer Implementation and case reduction efforts
Assisted roll out Sales force for our new portal.
Administration of Oracle 11i, Sharepoint, IBM Websphere.
Supported routers, switches, blade servers, SANS.
Work in the Global Services organization under our Brocade Global support department.
We are the middle service representatives between the end-user and engineering teams
In addition to processing all customer engagements, monitoring customer networks via NMS
RMA of network devices.

Confidential, Minneapolis, MN

Tier 1 support

Responsibilities:

Maintained and updated the server network systems.
Provide necessary changes in computer operating systems and accumulating the records.
Worked extensively with e commerce administration of company website via PHP.
Provided help desk support to rivate school teachers, media center and office staff
Deployed and maintained IT infrastructure. provided advanced training on new applications and enhancements that impact application usability.
provided cross training to NOC team members to ensure adequate back-up capabilities for all primary areas.
provided reliable and timely technical support of desktop hardware and business applications in the network environment (Cisco switches/ routers, Window and Avaya product)

Confidential

Computer Specialist

Responsibilities:

Used C++/ CSS to program Northrop Auditorium Ticket Master system and scheduling platform.
Promoted as a Marketing Intern.
Provide quality back up processing at the end of each day.
Supply various features of data entry and documentations.

VOLUNTEER HISTORY

Confidential, Bloomington, MN

Responsibilities:

Volunteer providing kids excited about IT through hands on projects.
Implemented long-term pilot program teaching low income adults computer skills and basic application use.
Train youth / young adults through Microsoft Imagine Academy