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Applications Support Engineer Resume

Eagan, MN

SUMMARY

  • 10+ years of experience in business and IT industry
  • Prioritized and manage multiple projects.
  • Interpersonal skills working with diverse team.
  • 3 years+ experience in deploying, configuring and supporting APPDYNAMICS
  • Administration, deployment, and support of Salesforce/Sharepoint/IBM WebsphereIntermediate in .NET development

TECHNICAL SKILLS

Software Tools: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, MS SQL

Outlook: Express, SAN, SNMPc Monitoring Console, brocade data center fabric manager (DCFM)

Programming Language: HTML, CSS, NodeJS, JavaScript, .NET. PHP and

Hardware Tools: TCP/IP configuration LAN and Networking

Operating Systems: Windows XP, Windows Vista, Window 7. Mac OS, Window 2012 Server, Linux SLES12

PROFESSIONAL EXPERIENCE

Confidential, Eagan, MN

Applications Support Engineer

Responsibilities:

  • Perform daily monitoring system health analysis and performance.
  • Service Now Assist with report creation for change request, incident, problem, performance, and defect management.
  • Worked with USPS Application teams to enable Application Performance Monitoring Appdynamics manage proprietary application performance monitoring tools AppDynamics, Confidential and Confidential
  • Work with multiple technology, vendor, and business teams to resolve issues.
  • Document production support processes, installation and operating procedures and assist with development of team knowledge base..

Confidential, Minneapolis, MN

IT Consultant

Responsibilities:

  • Maintain and troubleshoot multi domain network, including e - mail, web and file servers
  • Research, development and evaluation for new network infrastructure and services
  • Designing and building servers in-house to condense costs.
  • Accountable for all server software and hardware including preventative maintenance upgrades
  • Troubleshooting network servers & clients including connection problems, shared resources, network card conflicts and cable problems

Confidential, Minneapolis, MN

Global Network Engineer

Responsibilities:

  • Supported enterprise of 10,000+ customers in global infrastructure.
  • Troubleshooting customers issue and questions in a high volume environment.
  • Developed and enhanced customer portal using .NET
  • Website registration process and access.
  • Developed technical support training and troubleshooting guides
  • Expediting Customer Implementation and case reduction efforts
  • Assisted roll out Sales force for our new portal.
  • Administration of Oracle 11i, Sharepoint, IBM Websphere.
  • Supported routers, switches, blade servers, SANS.
  • Work in the Global Services organization under our Brocade Global support department.
  • We are the middle service representatives between the end-user and engineering teams
  • In addition to processing all customer engagements, monitoring customer networks via NMS
  • RMA of network devices.

Confidential, Minneapolis, MN

Tier 1 support

Responsibilities:

  • Maintained and updated the server network systems.
  • Provide necessary changes in computer operating systems and accumulating the records.
  • Worked extensively with e commerce administration of company website via PHP.
  • Provided help desk support to rivate school teachers, media center and office staff
  • Deployed and maintained IT infrastructure. provided advanced training on new applications and enhancements that impact application usability.
  • provided cross training to NOC team members to ensure adequate back-up capabilities for all primary areas.
  • provided reliable and timely technical support of desktop hardware and business applications in the network environment (Cisco switches/ routers, Window and Avaya product)

Confidential

Computer Specialist

Responsibilities:

  • Used C++/ CSS to program Northrop Auditorium Ticket Master system and scheduling platform.
  • Promoted as a Marketing Intern.
  • Provide quality back up processing at the end of each day.
  • Supply various features of data entry and documentations.
VOLUNTEER HISTORY

Confidential, Bloomington, MN

Responsibilities:

  • Volunteer providing kids excited about IT through hands on projects.
  • Implemented long-term pilot program teaching low income adults computer skills and basic application use.
  • Train youth / young adults through Microsoft Imagine Academy

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