TECHNICAL SKILLS

• Security+, Network Protocols (TCP, IP, ICMP, UDP).
• Intrusion Detection Systems (IDS), Intrusion Prevention Systems (IPS), Firewall and Proxy Server log tools.
• System attack methods (Botnets, DDOS), Accreditation requirements (DITSCAP, DIACAP).
• DISA Gold Disk, DISA STIG Compliance, SRR Scripts, and eEye Retina.

PROFESSIONAL EXPERIENCE

Confidential

Technical Support

Responsibilities:

• Serve as the first point of contact for customers seeking technical assistance over the phone.
• Provide accurate information on Confidential IT products or services.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problem - solving process. Direct unresolved issues to the next level of support personnel.
• Record required customer and problem information in Console System.
• Updates tickets with appropriate journal entries of activities, and closes tickets with resolution entered upon completion of the job.
• Pass on any feedback or suggestions by customers to the appropriate internal team.
• Identify and suggest possible improvements on procedures.
• Works on Helpdesk related projects as assigned by supervisor.

Confidential

Information Assurance Security Officer

Responsibilities:

• Prepared and updated C&A documentation, including C&A Evaluation Report, DIACAP Implementation Plan (DIP), C&A Plan, System Identification Profile (SIP), IAC Implementation Plan, Validation Plan and Procedures, DIP Concurrence Sheet and C&A package Signature; Prepare\update POA&Ms for various Programs of Record (POR) in accordance with DoD and Confidential FISMA guidance.
• Reviewed and evaluated C&A documentation, including the Incident Report Plans, Risk Assessment, Security Plan, Security Test and Evaluation (ST&E) plan and report, and independent reviews of the information resource.
• Recommend security risk-mitigations and review site Plans of Action and Milestones (POA&Ms) that track security issues and corrective actions for systems; overall schedule for resolution of those actions.
• Provided guidance on how information resources are vulnerable to threats, what controls and countermeasures may be appropriate, and the C&A process.

Confidential, Norfolk, Va

Information Security Analyst

Responsibilities:

• Key member of a computer network defense (CND) team which serves as the front defense in information assurance primarily working to protect the Confidential and Marine Corps Intranet (NMCI) infrastructure from abuse and harmful intrusion.
• Prevent, detect, track, report and mitigate malicious computer-related activities, known cyber-threats, possible intrusions and unauthorized activity.
• Knowledge of incident response handling techniques including common probing and attack methods, viruses, and worms.
• Reviewed and monitored firewall, proxy server and intrusion prevention system (IPS) logs for suspicious and malicious activities.
• Conducted investigations with integrated enterprise tools such as Host-Based Security System (HBSS), Symantec BrightMail Gateway, Symantec Security Information Manager (SSIM), and Confidential InstruShield Security Manager (IPS).
• Knowledge of IA tools used to provide security information for network components, patch level information, residual security concerns and scanning tools.
• Working knowledge of DoD Information Assurance regulatory standards, policies and procedures.

Confidential, Norfolk, Va

Information Assurance Engineer

Responsibilities:

• Plan of Actions and Milestones (POA&M).
• Work with DOD approved security tools (DISA Gold Disk, STIGS, SRR Scripts, and Retina).
• Identified and mitigated security threats/risks, and provided information assurance subject matter expertise throughout the program life cycle; developed functional security requirements that are testable.
• Provided Information Systems Security Engineering (ISSE) services for program execution and new business pursuits on DoD Net-Centric communication systems.
• Provided Levels I, II, and III of IA Technical (IAT) and/or IA Manager (IAM), and IA System Architect and Engineer (IASAE) services as designated in the DOD

Confidential, Norfolk, Va

Information Security Administrator

Responsibilities:

• Performed as team lead to an information assurance team that acts as the front defense in the area of information and computer security primarily working to protect the Confidential and Marine Corps Intranet (NMCI) infrastructure.
• Monitored network traffic for possible intrusions and unauthorized activity. Knowledge of incident response handling techniques including common probing and attack methods, viruses, and worms.
• Reviewed logs from systems, firewalls, proxy servers and intrusion detection systems for suspicious activities.
• Integrated enterprise tools sets such as Cisco Works, and Systems Management, Active Directory.
• Knowledge of IA tools used to provide security information for network components, patch level information, residual security concerns and scanning tools.
• Understanding of Intranet/Internet/Extranet security architectures.
• Working knowledge of DoD Information Assurance regulatory standards, policies and procedures.
• IP addressing and TCP/IP networking.
• Basic knowledge of system vulnerabilities to attacks.

Confidential, Norfolk, Va

Systems Administrator

Responsibilities:

• Performed and administered exchange migration of over 200,000 users and email data from a legacy Windows NT to the Confidential and Marine Corps Intranet (NMCI) Windows 2000 environment.
• Interacted and negotiated with outsourcers and contractors to secure e-mail software, products, and services.
• Used third party software and Microsoft outlook to migrate exchange data from a Microsoft Exchange 5.5 to an Exchange 2003 environment.
• Programming developments of Microsoft Excel macros and VBS scripts.
• Established and trouble-shoot trusts and permissions between Windows 2K and Windows NT networks.
• Developed, implemented and maintained policies, procedures, and associated training plans for messaging system migration.
• Provided Tier 4 Active Directory support, manage email accounts, and network rights.

Confidential, Norfolk, Va

Lab Support Technician

Responsibilities:

• Troubleshooting Client/Server computing issues.
• Test and implement new system software modules.
• Performed OS hot-fixes, security patches, service packs, and server configuration settings.
• Using automated tools to migrate user data into Exchange 2000 environment.
• Prior experience Exchange 2000, Advanced Windows Server 2000, Windows 2000 & XP.
• Experience migrating messaging systems; Configuring Outlook Email Accounts.
• Network experience related to TCP/IP, Network File Sharing (NTS), System Management Server (SMS) and Remote Installation Service (RIS).
• Veritas Backup Exec, Firewall configurations, Exchange Server builds.
• Developed and tested computer images & implementing Symantec Ghost.