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Lan Administrator Resume

Baltimore, MD

TECHNICAL SKILLS

  • Java, HTML, CSS, JavaScript, SQL, MySQL, VBScript, Powershell, Bash
  • Database Management, Data Organization, Systems Analysis
  • Systems Design, Systems Architecture, Windows, Mac oS, Unix/Linux, VMWare ESXi, VPSX, Citrix Receiver, Citrix XenApp
  • Windows Server 2008/2012/2016, RHEL, Exchange 2010/2013/2016 Server, System Center Configuration Manager 2007/2012, Sharepoint
  • VoIP/SIP, VPN/IPSec, VLANs, Switching, Voice telephony
  • Cisco IOS, Cisco Call Manager, Cisco Unity and Unified Messaging, Cisco Switches and Routers (Layer 2 and 3), Juniper Networks, Wide area networks, Local area networks, Firewalls, RIP/EiGrp/OSPF
  • Active Directory, Network Security, Network Architecture (LAN, WAN, MAN, etc.)

PROFESSIONAL EXPERIENCE

LAN Administrator

Confidential, Baltimore, MD

Responsibilities:

  • Provide quality assurance and work directly with clients to resolve desktop, networking, and enterprise related issues.
  • Tier 2 & 3 related tasks
  • Script and implement automated tasks to improve resolution time for end user related issues
  • Configure and implement system anti - malware and firewall systems
  • Manage change controls to minimize downtimes among workstation fleets
  • Collaborate with inter-organizational teams to build better software and systems for end different departmental needs
  • Implement systems design and architecture policies for the deployment of continuity workstations for emergency ambulatory clinics and private clinics.
  • Collaborate on implementation of Epic electronics health record software and disaster recovery plans in order to mitigate downtimes
  • Design and implement Epic check-in kiosks throughout outpatient center departments and external Johns Hopkins affiliates
  • Develop and implement support plan for Epic systems throughout Johns Hopkins entities in the Washington-Baltimore metropolitan area.
  • Work with interdepartmental teams for installation and configuration of workstations
  • Familiarity and frequent use of multiple ticketing systems (ie: HP Service Manager, ServiceNow, JIRA, and Remedy)
  • Design and implement GPOs in correlation to enterprise active directory policies and network security policies.
  • Manage and implement support change migrations from external vendors and merge into current working environment.

Desktop Support II

Confidential, Timonium, MD

Responsibilities:

  • Provide Tier 2 remote support to resolve end user technical issues
  • Installed and performed repairs to hardware, software, and peripheral equipment following design or installation specifications for Cisco equipment (layer 2 and 3 devices)
  • Set up user accounts and groups in multiple AD Forests and Organizational Units to adhere to parent GPO enterprise policies
  • Managed multiple data security measures and file retention practices between business entities to maintain different work flow methods
  • Set up and created new accounts through Cisco Call Manager and Cisco Unity/Unified Messaging
  • Manage active knowledgebase wiki and contributed new material for end user issue and external attacks.
  • Reconfigured VoIP phone number configurations and managed documentation to track changes through each enterprise.
  • Responsible for documenting and updating all customer correspondence and relevant internal information in support tickets via ticketing system ( Confidential )
  • Manage and create WebX sessions for different meetings when necessary

Consultant

Confidential, Hunt Valley, MD

Responsibilities:

  • Contracted by Baltimore County Government to conduct inventory on desktop computing equipment throughout all local agencies
  • Created and maintained database of equipment and formulated algorithms to manage more efficiently
  • Worked with various levels of employees and ensure interdepartmental coordination regarding project management
  • Provide Tier 2 support for various enterprise related issues throughout each local government department
  • Manage and contribute to active knowledgebase and other departmental documentation
Believe Wireless Broadband

Confidential, Owings Mills, MD

Responsibilities:

  • Remotely manage and configure point to point APs throughout Baltimore City and County
  • Install equipment on residential and commercial building and configure devices to ensure wireless AP signal strength and networking speeds
  • Provide Tier 2 and Tier 3 support for end users and business entities

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