LAN Administrator Resume Baltimore, MD - Hire IT People

TECHNICAL SKILLS

Java, HTML, CSS, JavaScript, SQL, MySQL, VBScript, Powershell, Bash
Database Management, Data Organization, Systems Analysis
Systems Design, Systems Architecture, Windows, Mac oS, Unix/Linux, VMWare ESXi, VPSX, Citrix Receiver, Citrix XenApp
Windows Server 2008/2012/2016, RHEL, Exchange 2010/2013/2016 Server, System Center Configuration Manager 2007/2012, Sharepoint
VoIP/SIP, VPN/IPSec, VLANs, Switching, Voice telephony
Cisco IOS, Cisco Call Manager, Cisco Unity and Unified Messaging, Cisco Switches and Routers (Layer 2 and 3), Juniper Networks, Wide area networks, Local area networks, Firewalls, RIP/EiGrp/OSPF
Active Directory, Network Security, Network Architecture (LAN, WAN, MAN, etc.)

PROFESSIONAL EXPERIENCE

LAN Administrator

Confidential, Baltimore, MD

Responsibilities:

Provide quality assurance and work directly with clients to resolve desktop, networking, and enterprise related issues.
Tier 2 & 3 related tasks
Script and implement automated tasks to improve resolution time for end user related issues
Configure and implement system anti - malware and firewall systems
Manage change controls to minimize downtimes among workstation fleets
Collaborate with inter-organizational teams to build better software and systems for end different departmental needs
Implement systems design and architecture policies for the deployment of continuity workstations for emergency ambulatory clinics and private clinics.
Collaborate on implementation of Epic electronics health record software and disaster recovery plans in order to mitigate downtimes
Design and implement Epic check-in kiosks throughout outpatient center departments and external Johns Hopkins affiliates
Develop and implement support plan for Epic systems throughout Johns Hopkins entities in the Washington-Baltimore metropolitan area.
Work with interdepartmental teams for installation and configuration of workstations
Familiarity and frequent use of multiple ticketing systems (ie: HP Service Manager, ServiceNow, JIRA, and Remedy)
Design and implement GPOs in correlation to enterprise active directory policies and network security policies.
Manage and implement support change migrations from external vendors and merge into current working environment.

Desktop Support II

Confidential, Timonium, MD

Responsibilities:

Provide Tier 2 remote support to resolve end user technical issues
Installed and performed repairs to hardware, software, and peripheral equipment following design or installation specifications for Cisco equipment (layer 2 and 3 devices)
Set up user accounts and groups in multiple AD Forests and Organizational Units to adhere to parent GPO enterprise policies
Managed multiple data security measures and file retention practices between business entities to maintain different work flow methods
Set up and created new accounts through Cisco Call Manager and Cisco Unity/Unified Messaging
Manage active knowledgebase wiki and contributed new material for end user issue and external attacks.
Reconfigured VoIP phone number configurations and managed documentation to track changes through each enterprise.
Responsible for documenting and updating all customer correspondence and relevant internal information in support tickets via ticketing system ( Confidential )
Manage and create WebX sessions for different meetings when necessary

Consultant

Confidential, Hunt Valley, MD

Responsibilities:

Contracted by Baltimore County Government to conduct inventory on desktop computing equipment throughout all local agencies
Created and maintained database of equipment and formulated algorithms to manage more efficiently
Worked with various levels of employees and ensure interdepartmental coordination regarding project management
Provide Tier 2 support for various enterprise related issues throughout each local government department
Manage and contribute to active knowledgebase and other departmental documentation

Believe Wireless Broadband

Confidential, Owings Mills, MD

Responsibilities:

Remotely manage and configure point to point APs throughout Baltimore City and County
Install equipment on residential and commercial building and configure devices to ensure wireless AP signal strength and networking speeds
Provide Tier 2 and Tier 3 support for end users and business entities