Application Monitoring Service Owner Resume

TECHNICAL SKILLS:

Messaging Services: Exchange (2007, 2010, 2013, O365), Blackberry, Enterprise Vault

Infrastructure Services: Active Directory, DNS, ADFS, RMS

Real Time Communication Services: Lync (2010, 2013), SfB 2015, VC, Video Streaming

Collaboration Services: SharePoint (2007, 2010, 2013, 2016), DPM 2012, Orchestrator, SCCM, SCSM

Other Services: Azure, Edge Cloud, Radia

PROFESSIONAL EXPERIENCE:

Confidential

Application Monitoring Service Owner

Responsibilities:

Accountable for all Application Monitoring solutions for Confidential OfficeIT department, including SCOM
Accountable, as Service Owner, for End - to-End Monitoring (E2EM) solution built exclusively for Confidential Group by Microsoft. The solution contains lots of dependencies on Azure, O365, SCOM, Visio, SharePoint and OMS S Ensure that performance meets the requirements of SLAs and OLAs S Accountable for Continual Service Improvement (CSI) and the execution of changes Accountable to follow ITIL standards to provide high quality service for the end customers (incident, change, problem, capacity, release, service level, asset)
Ensure that any change to the service under my care follows the current change management work practice
Work with service sponsor\stakeholders to identify and prioritize service improvement S Prepare reports and ensure optimal performance and maintain records of SLA S Review service support model to make sure it achieved best value for customers and business
Research and recommend innovative automated approaches for system administration tasks.

Confidential

SCOM Senior Support Engineer

Responsibilities:

Build new SCOM 2012 R2 environment to replace a decommissioned SCOM 2007 R2 Environment including MPs, Multi-homed Agents, ACS, GW, and Orchestrator (to replace SCOM-Connectors)
Support Target's expansive System Center Operations Manager (SCOM) footprint, including infrastructure setup and support
Responsible for maintaining the availability of the SCOM Monitoring platforms S Contributes in planning the upgrades of the SCOM environments in Production and Stage S Administrate SCOM infrastructure environments with more than 3000 management servers and thousands of endpoints.
Apply analytical, troubleshooting, problem solving skills and ability to drive issues to resolution, including third level support for the SCOM platform.

Confidential

Mobile Operation Engineer

Responsibilities:

Monitoring and providing technical support for global services platforms, network elements. S Insure that All data links and transfer points are up and running according to the agreed QoS, and operation standards
Insure that that all data and messaging services is up and running according to the agreed QoS. Respond to the platforms alarms through the monitoring tools S Running numerous IT projects and liaising with customers and managing suppliers and consultants
Participated in building some project task like resource management, effort estimation, and risk assessment
Perform appropriate tests and provide training "new team members and other support stuff" to upgrade product quality

Confidential

Infrastructure and Data Center Frontline Support Engineer

Responsibilities:

Receiving, acquisition, forwarding, handling and closing-off of every description among compliance with defined rules.
Liaising with other support groups in assisting with the resolution of SRs where initial investigation fails to resolve the customer incident.
Settings with the SLS, the customers and service provider within the Incident Management Process.
Performance of simple works of repair and maintenance on the technical equipment in the work environment to saving operational sequences