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System Administrator Resume

San Jose, CA

Summary:

5 Years Experience in maintaining, troubleshooting and upgrading to software/hardware level in network environment.

Highlights of Qualifications:

  • Hands on experience with IT Track-It and ConnectWise software
  • Working knowledge of terminal services to support remote users
  • Supporting and maintaining user profiles, documents, mailboxes using Active Directory in Windows 2003 server and exchange server
  • Expert in building various PC systems from scratch including configuration of Bios, multiple video cards, multiple monitors, etc.
  • Expert in evaluating, building, installing, testing, maintaining and supporting PCs and laptops, peripherals, operating systems and applications.
  • Installs and supports desktop and networked printers.
  • Support and maintains user account information including rights, security and systems groups.
  • Managed network resources by applying GPO’s
  • Support and troubleshoot VPN users connectivity
  • Certified CompTIA Network+ Technician,

Technical Skills:

  • Windows 2008/2003/2000 Server
  • Windows 7, Vista, XP, ME, NT4, 98
  • Active Directory, Group Policy, DNS, DHCP, WINS, IIS, Terminal Services, Print and File Services
  • Microsoft Exchange Server 2003
  • TCP/IP troubleshooting techniques
  • Ticket systems: Track-IT and ConnectWise
  • Remote software: Bomgar

Work Experience:

Desktop engineer 10/2010-12/2010 Confidential, San Jose, CA

  • Support Clients using ConnectWise and Bomgar
  • Support VPN users and network connectivity, Terminal servers, Exchange server, windows 2008/2003, printers, shared folders, Outlook 2007/2003, Trend Micro, Symantec and McAfee


IT Administrator 01/2008-02/2010 Confidential, Campbell, CA

  • Set up, troubleshoot and managing windows 2000/2003 server, Implement IT policies, manage the network resources, printers, NT backup, user accounts and profiles.
  • Responsible for on-going technical support and daily maintenance of LAN/WAN, daily/monthly operations of corporate computer systems, system security maintenance, and troubleshooting at both server and network levels
  • Responsible for the evaluation, installation and maintenance of network applications, including operating systems, application software, user connectivity, and network management,
  • Maintaining and administering server applications and functionality

System Administrator 05/2007-01/2008 Confidential, San Jose, CA

  • Managed user accounts (adding, modifying, deleting)
  • Applied GPO’s
  • Managed logon scripts
  • Managed email accounts in exchange server environment
  • Managed user profiles in active directory (Installing new software, access to shared folders in the domain, user’s documents)
  • Added, configured and troubleshooting printers throughout domain in active directory
  • Troubleshooting outlook issues
  • Maintained servers (installing patches, hard drive maintenance)
  • Tracked and updated network issues using IT Track-IT
  • Managed network printers using command line

10/2005-03/2006 Confidential, Cupertino, CA

Test Technician

  • Building systems, Imaging and testing the software and Hardware component.
  • Installed windows XP and tested HP software compatibility
  • Evaluating an attribute or capability of HP programs and systems and determining that it meets its required results

2002-2006 Confidential, San Jose, CA

  • Attending College as a full time student and Finished 48 units in Windows/ Linux administration
  • Linux Administration Graduate, 2005
  • General Network Administration Graduate, 2005
  • MCSA Network Administration Graduate, 2005
  • Network+ Certified

03/2000 – 07/2002 Confidential, Fremont, CA

Computer Technician

  • Responsible for installation, configuration, maintenance and problem resolution of the desktop computer hardware and software and peripherals (printers, etc.)
  • Installed and configure Windows 95/98,win 2000Pro/Server, Win NT workstation/Server, MAC operating systems and third party software tools in a network environment.
  • Made fresh ghost images (Win 98/2000/NT) for IBM/Compaq/Toshiba laptops and Dell /Clone desktop platform.
  • Troubleshoot software and hardware failures and identify network problems related to PCs and Desktops.
  • Installed different Microsoft security patches according to customer request.
  • Installed Linux on PC platform
  • Break_fix repair and troubleshooting
  • Responsible for fix and troubleshoot network problems in customer site

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