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Senior Landesk Engineer / Landesk Team Lead Resume

Alpharetta, GeorgiA

SUMMARY

Senior LANDESK Systems Engineer / IT Support Director with 20+ Years of Experience; excellent diagnostic ability to support multiple hardware and software platforms. Experience managing all information services and systems within any corporate environment of servers and workstations using various Operating Systems, Networking, System Architecture and Security. Highly Experienced with LANDESK Management Suite in MS Windows Server & Workstation Systems Administration and Support.

TECHNICAL SKILLS

  • ll PC T ypes (L aptops / D esktops / M acs)
  • Servers (Dell / Compaq /HP)
  • RAID Arrays / CD Servers / DAT Archive / SAN
  • Hubs, Routers, S witches, TRXI's, Cisco
  • Firewall / VPN / Terminal Server / CSA
  • LAN/WAN Networking Hardware Topology
  • W indows Server 2K12, 2K8, 2K5, 2K3, 2K
  • WIN10, W8, W7, Vista,XP,98, 95, ME, W2KW, 3.1
  • Network Setup / Config (Linux & Windows)
  • IIS / WINS / DNS / Net Mgmt / TCP - IP / ARP
  • Various E mail P kgs . (E xchange S erver / O utlook )
  • All V irus + A dware S oftware (S canning /R emoval )
  • Project / W in R unner / W in I nstall / ZAK/ SMS
  • Extra /E xceed /AS400 C lient /SQL S erver Admin
  • HP Admin / P rinter A dmin Software
  • Novell N etware S erver & W orkstation Support
  • Citrix / R eflections / E xcursion / VMW are / H yper -V
  • All C ommon R etail D esktop Applications
  • PC Setup / Image/ Conversion / Rollout
  • MS Office (All Versions )
  • Ghost / ICast / Drivecopy / PQDI
  • RAS / Dialup Networking / PAL / VPN
  • MSIE / ICQ / Vid Phone /S kype (Lync )
  • HPNet Admin / HP O penview / IBM Net Cool
  • LANDESK (IVANTI) v 95 SP3/9.6 SP3 / 2016 SP1
  • Help Desk - R emedy / Magic / Commit
  • Share Point 2007/ 2010/ 2013
  • Adobe Flash / Director / Freehand

PROFESSIONAL EXPERIENCE

Confidential, Alpharetta, Georgia

Senior LANDESK Engineer / LANDESK Team Lead

Responsibilities:

  • Single point of contact to Ensure proper communication and quick resolution as a crisis manager
  • Directing, tracking, and oversight of day-to-day operations work plan (including both workstations and servers)
  • Asset Management, Software Licensing, Remote support management, patch management
  • Software distribution, report generation, and agent configuration / updates
  • Responsible for Vendor Management and LANDesk Team management
  • Weekly and monthly status reports to higher management with Participation in business meetings with various stakeholders
  • Take corrective actions based on the customer satisfaction surveys & Drive service improvement programs
  • Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize incidents
  • Effort estimation / reviews and Support on need basis for new projects
  • Software packaging & distribution (small and mass deployments) utilizing multiple script methods and MSI Modification
  • Integration of LANDesk patch distribution into image deployment through Microsoft Deployment Services.
  • Configuration and Maintenance of CSA Gateway for Off Corporate Network Patching, Software Delivery & Remote Control
  • Generate LANDesk queries and reporting utilizing internal and 3rd Party Reporting Tools and SQL Management Studio
  • Comparing LANDesk reports against other tools such as Active Directory, CMDB, MSBA, Nessus, Aternity
  • Oversight of escalations related to incident management and service request based in the LANDESK environment
  • Technical guidance and support of any major business impacting incidents with problem management and root cause analysis
  • Planning & execution of change management activities and provide representation for Change Advisory Board & Stakeholders
  • Adherence to Standard and Corporate policies, procedures, technical/security standards and audit activities when required
  • Evaluate / Report on the performance of the LANDESK functional area and perform weekly environmental health checks
  • Create and Maintain LANDESK Development Environment for testing and future upgrades (LANDesk 9.6 & LANDesk 2016)

Confidential, Cary, North Carolina

Senior LANDESK Engineer /Senior IT Systems Engineer

Responsibilities:

  • Ensure Complete & Accurate Systems Inventory & Software Licensing
  • Maintain Self Service Portal + LANDESK Workspace (Software Installation Policies)
  • Define, create and support OS Imaging via HII Provisioning & post OS Software Deployment activities
  • Create and distribute Reports to various business units and departments
  • Responsible for Patch Management activities on workstations and servers
  • Maintain current LDMS Environments (Test & Production) and deploy software, fixes and upgrades when needed
  • Develop and implement scripts for automating software deployments and gathering success metrics
  • Plan, design and complete implementation of all unleveraged LANDesk modules (Data Analytics, MDM, CSA, UDD)
  • Planning & execution of change management using iTIL Processes including RFC's & CAB (Test, Pilot, Production)
  • Oversight of escalations related to incident management and service requests based in the LANDesk environment
  • Technical guidance and support of any major business impacting incidents
  • Evaluate, report and remediate performance issues in the LANDesk functional areas
  • Perform security auditing and analysis and enforce in-house security policy guidelines

Confidential, Atlanta, Georgia

Technical Support Director / LANDESK Senior Systems Engineer

Responsibilities:

  • Managed 7 IT Techs + Onsite & Remote Support utilizing LANDesk 9.5 and Service Desk
  • ITIL Management of Client's IT Projects - Migrations, Upgrades, Networking, EDI, Disaster Plans

Confidential, Peachtree City, Georgia

Information Services Manager / Microsoft Senior Systems Engineer / LANDESK Administrator

Responsibilities:

  • LANDesk v8.0 & v9.0 upgrade (Initial Setup, Corporate Wide Implementation, Administration & Support)
  • Supported 1.5k Total Devices with 95%-100% Success for Patch Management & Software Deployment Projects

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