SUMMARY

• Self - directed, resourceful, product-focused Program Manager with 20 years of progressive experience ensuring outstanding project delivery within deadlines and allocated budgets.
• Exceptionally talented in coordinating with internal resources to ascertain flawless technical execution, defining project scope and goals by employing strategic initial planning directives and incorporating detailed verification techniques
• A visionary leader who has a demonstrated expertise in developing and implementing detailed technical plans to monitor and track individualized progress through effective implementation of risk management procedures.
• Able to process new data quickly and communicate it successfully to lay individuals.
• Skilled in recording, interpreting and analyzing data in a fast-paced environment.
• Dedicated to continuously developing, implementing, and adopting new technologies to maximize development efficiency and produce innovative applications to empower business operational success.

AREAS OF EXPERTISE

• Change Management
• Agile & Waterfall Methodologies
• Staff & Resource Management
• Governance & Compliance
• Data Analytics and Security
• Production Support Management
• Incident Management
• Systems Performance Tuning
• Fraud Prevention & Analytic

TECHNICAL SKILLS

• IaaS, Amazon Web Services - EC2, S3, Route 53, EBS, Cloudtrail, IAM, ColudWatch, CloudFront,
• Tableau, R Studio, SQL scripting, C++, Oracle WebSphere MQ, SAP Analyzer, Linux OS, Unix, Microsoft Azure
• VMware, CICS, Splunk, CA Interscope Wily, JIAR, Atlassian Confluence, Google Drive, Scrum, Agile, Waterfall,
• Apache Hadoop MapReduce, Apache Spark, SAP HANA, SQL Server, Oracle 11g,
• Data Security, e-Commerce, Microsoft O365, BI, ETL, Reporting and Data Warehousing, Kronos, and SaaS Services.

PROFESSIONAL EXPERIENCE

Confidential, Dublin CA

Consultant And Trainee

Responsibilities:

• Seasoned Project Management Professional, PMI member, strives to bring excellence in project execution.
• Volunteered afterschool tutoring programs and activities in an effort to build and promoting a stronger community.
• Engaged in a course of study leading to a Certified Information Systems Security Professional, CISSP in 2018.
• Successfully enrolled in a course of study leading to a Certified AWS Solution Architect Associate in 2018.
• Self-employed consultant providing technical assistance for clients including professional businesses and private residences.

Confidentia

IT Director / Program Management

Responsibilities:

• Designed, developed, and launched an award-winning hybrid platform consist of web and mobile applications under $2 million budget and ahead of schedule servicing iOS, Android, and web platform for 20,000+ members. Added 2,000+ high net worth members in 3 months after launch.
• Slashed IT operating cost by 30% using accelerated approach in architecture design process; created technical transformation and product strategic teams implementing cloud computing to provide a secure, reliable, cost saving, quick recovery, scalability and high availability SaaS subscription service.
• Improved systems response time by 38% and drove user satisfaction rate up 21% by working efficiently with 6 executives, 10 data analysts, and 25 developers, backend administrators, and Hadoop engineers on data analytic.
• Launched online payment feature, provided same-day payment service of ¥50k RMB ($7500) in 2 months.
• Decreased efficient payment transaction time by 48% using Scrum/Agile software development and problem solving techniques on incidents tracking to enhance online customer satisfaction.

Confidential, Charlotte, NC

Responsibilities:

• Demonstrated strong systems development lifecycle and IT operations knowledge in implementing packaged application in large enterprise workflow application, deployed 5 infrastructure modernization upgrades, troubleshooting and support cross-functional activities.
• Reduced processing time by 40% by managing Business Process Management, BPM, workflow projects for EXPAG and EMC Captiva systems in blended SDLC of Agile and Waterfall, created results for the workflow systems, strong analytic ability with business requirements and area of opportunity to stop software configuration limitation.
• Improved systems availability up to 99.5% from 92% by construct the 24x7 incident triage with 3 levels of global support, analyzed data and provided critical data to support QA and DevOps teams and ended service disruption.
• Cut debug time by 50% and data correction tasks shrunk by 20% by implemented Splunk and utilized Interscope Wily to administer application performance monitoring and management.

Confidential, Charlotte, NC

Responsibilities:

• Managed three competing projects on time and within budget by 8% using SAP Bank Analyzer for data reporting & systems transformation in Agile environment; inspecting & cleansing data, and transforming then load from Oracle OFSA to the SAP Bank Analyzer staging and took rigorous data validation steps to meet regulatory compliance.
• Reduced loading time and increased data accuracy 24% by directing infrastructure transformation projects including plan, manage and validate database ETL process in CLPR and constructed SQL scripts for data accuracy on reports.

Confidential, Charlotte, NC

Responsibilities:

• Provided Technical Project Manager skills to collaborate with business partners on platform upgrade projects.
• Execute and deploy backend MVS OS/390 Omni Plus Systems development and managed data analysis in OmniStation and imaging services.
• Planned and tested process improvement projects in Pension and IRA department for over 1,000 BPM task types and 300+ business rules.
• Provided uninterrupted services to support business continuity and handle 100k+ daily transaction and exceeding business demand.
• Troubleshoot problems with the devices hardware and software in order to accurately diagnose cause of issue to unit.

Confidential, Reston, VA, USA

Responsibilities:

• Managed data analysis project at Confidential, led cross-functional team, provided training and functional support on EarlyResolution application.
• Collaborated with IT teams at Confidential on EarlyResolution application enhancement project, utilized QTP to streamline test efforts and simplified complex tasks.
• Strategically reviewed project requirements and execute test cases and provide enhancement recommendations.
• Well versed in developing different visualization reports using Excel according to user specifications.
• Modified and advanced existing code into notification automation instated of generate worklist.