SUMMARY

IT Professional; proficient in troubleshooting, engineering, and administrating, while assisting users at basic IT level and maintaining a professional outlook towards work and customers. Successful in both team and self - directed settings; and proficient in a range of computer systems, servers, tools and testing methodologies. Continuously get recognized for adapting to new environments, software and troubleshooting skills to solve any challenging technical issue efficiently.

TECHNICAL SKILLS

Hardware: System boards Video cards (GPU) Routers Dell / HP Loopback adapter Cable Tester Power supplies Scanners Schematics DIY Systems ESD Mats Processors Hard drives Cat5/5e/6 cable Printer/Fax OBD II Scan tool MultimeterMemory ram CD/DVD Soldering electronics Soldering Iron Grounding straps

Operation Systems: vSphere Client 6 Hiren's

Software: MS Office DPM 2012, AHLTA SCCM 2007/2012, Internet Explorer SCOM 2007/2012, SQL Management Studio Print Management Internet Information Services (IIS), Dame Ware Tracer32/CMtrace HP Management Array Utility, Active Directory PowerShell GPO Group Policy, Goverlan iLO RADIA (HPCA), Windows Server 2003, 2008R2, 2012R2, Windows 7, 8.1, 10 Pro, Ubuntu(Linux), Android

PROFESSIONAL EXPERIENCE

Network/Systems Engineer

Confidential

Responsibilities:

• Coordinate the planning, design, and installation of equipment, using knowledge of engineering and programming as well as sophisticated instruments and computers.
• Participated in system conceptual design and documentation of the design concepts.
• Installed all new hardware, systems, and software for networks.
• Designs, creates, and builds network services, equipment and devices.
• Generated system level requirements verification procedures and customer acceptance test procedures.
• Monitored system performance and implements performance tuning.
• Reviewed test plans/procedures and ensure they meet the objectives of the contractual requirements and participates in the testing process to validate requirements.

Software Engineer

Confidential

Responsibilities:

• Created a work around with RADIA for vendor software’s broken x64 uninstaller to deploy High priority update for security implementation needed to solve multiple vulnerabilities.
• Efficiently troubleshoot SCCM OSD, task sequence, advertisement for SCCM 2007.
• Created Confidential standards for HPE test environment to run efficiently for both workstations and servers.
• Within two weeks, picked up more tasks than average and efficiently work with HP RADIA.
• Ability to put together XML, VBS, CMD, files to engineer software solutions based on customers’ needs.
• Maintained Software distribution aspects of RADIA (HPCA) HP Client Automation software and server.
• Managed and maintained Confidential Workstation virtualization environment via Confidential for QA and testing.

Confidential, Houston, Texas

Senior Systems Administrator, Lead

Responsibilities:

• Configured and Deployed SCOM 2012 to monitor 170+ Servers (Agent/Agentless).
• Installed and Configured SQL DB Server for SCOM, SCSM, and SCORCH using VMware.
• Successfully backed up and set up recovery for needed servers with DPM 2012.
• Deployed and configured SCSM 2012 R2 for one Domain of 100+Server utilizing a Confidential environment.
• Configured SCORCH 2012 R2 for one Domain of 100+ Servers.
• Maintained documentation for policy and procedures in troubleshooting/maintaining servers and systems.
• Proficient in maintaining, administrating, and troubleshooting servers/systems and Network protocols/services.
• Maintained all aspects of the Microsoft Systems Center Operation Manager (SCOM)
• Managed and maintained a Confidential server virtualization environment.
• Efficiently used Microsoft System Center Configuration Manager (SCCM 2007/2012)
• Engineer solutions for a hassle-free enterprise environment.

SCCM Administrator

Confidential, Houston, Texas

Responsibilities:

• Effectively instruct new employees on SCCM, Server hierarchy, protocol and procedures.
• Created Documentation to assist new employees with current environment, servers, and SCCM.
• Completed 15-30 Tickets/Tasks a week for sites across the world.
• Promoted team building and assisted team to work together to get the mission done.
• Maintained all aspects of the Microsoft System Center Configuration Manager (SCCM)
• Provide overall client health for 600 plus servers, 200 plus SCCM Servers around the world,
• Utilize Microsoft System Center Operations Manager (SCOM) and PowerShell to monitor server’s health.
• Assisted desktop support team with desktop OSD Operating System Deployment and automate build processes including performance and hardware issues.
• Efficient in reading logs, using reports, and queries to investigate and resolve.
• Ran patch management for windows desktops and servers using SCCM.

Tier 1 Agent

Confidential, Houston, Texas

Responsibilities:

• Assist 90,000 plus end users in Confidential hospitals, Clinics, and Confidential bases around the world.
• Completed 25-30 tickets a day on slow days and 30-60 tickets a day on busy days.
• Ranked top three on the leader board as best technician among 60+ agents.
• Scored 200 out of 200 for work and attendance evaluations.
• Recognized a broad range of supported medical and none medical applications.
• Understood SCCM packages to access files to push installation to customer’s computers.
• Required to Reset, unlock accounts and passwords for various applications.

Technician Specialist

Confidential, San Antonio, Texas

Responsibilities:

• Best Sales in Technology and Services for computers.
• Answer Computer, laptop and technology related questions including anything in store.
• Repaired, serviced or diagnosed customer's computer from any virus, rootkit, Trojan related infections, hardware, driver, and software issues.
• Work with customers to solve their computer issue in an affordable manner.
• Acting Technician Lead

Assistant Technician

Confidential, San Antonio, Texas

Responsibilities:

• Took over all troubleshooting for IT and electronics.
• Communicate with customers on desired requirements and recommending specific hardware for new computer systems.
• Efficient on reading schematics for any electronic device, motherboards and any computer related component; must be able to solder components when necessary.
• Assemble and configure all computer hardware and installing software and drivers, ensuring system is in optimal working condition.