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Technical Support Resume

New Jersey, NJ

Professional Profile

Solutions-driven Network/IT Professional with extensive experience in the engineering, administration and support of information systems. Highly-skilled in the implementation, analysis, optimization, and troubleshooting of networks, servers, and workstations. Delivers cost-effective, high performance technology solutions to meet challenging business demands. Proven experience in Novell and Microsoft Systems Administration. Industry exposure includes manufacturing, health care, law firms, information technology, food service, and utilities. Demonstrates commitment to total quality and the process of continuous improvement. Methodologies include SDLC, Productivity Management. Additional areas of

Industry Certifications

Microsoft Certified System Administrator (MCSA)
Novell Certified Netware Administrator (CNA)
COMPTIA A+ Certified in PC Hardware
COMPTIA Network+ Certified in Network Technologies

Technical Expertise Summary

Hardware: Servers, PC and Laptop (IBM, Compaq, Dell, HP, Acer, Dell), routers, switches, hubs, wireless (Cisco, Bay networks, Linksys, D-Link), Blackberry
Operating Systems: Windows 7/XP/2003/2000/NT/9x, UNIX, Linux


Professional Experience

Confidential, 2008 to 2011

Technical Support
  • Provide technical support for application life cycle management software, ensuring functionality, and performance, including analyzing obscure product behavior, providing solutions, or recommending corrective action.

Environment: Windows 2003/2008 Server, Windows 7/XP, SQL Server, Unix, Linux

Confidential, 2008

Systems Administrator
  • IT administration managing and monitoring, servers and infrastructure supporting operations of Automated Toll collection and Violation Enforcement Systems ensuring system security, functionality, and performance, including analyzing problems, providing solutions, or recommending corrective action.

Environment: Windows 2003 Server, Windows XP, Dell, BES

Confidential, 2008

Systems Administrator
  • Provided IT administration expertise by managing and monitoring, servers and infrastructure supporting operations of network functions ensuring system security, functionality, and performance, including analyzing problems, providing solutions, or recommending corrective action.

Environment: Windows 2003 Server, Windows XP, HP, Dell

Confidential, 2003 to 2007

Internet Systems Administrator
  • Provided IT administration expertise by designing, implementing, managing, monitoring, servers and infrastructure supporting operations across all divisions of Pentair Water’s online eBusiness functions ensuring system security, functionality, and performance, including analyzing problems, providing solutions, or recommending corrective action.

Environment: Windows 2000/2003 Server, Windows XP/2000, SQL Server 2000, IIS, IBM, Dell, CISCO

PC/Network Analyst
  • Provided IT administration expertise by enhancing infrastructure and delivering user support for 250+ node network, remote sites and Avaya phone / voice mail system.

Environment: Windows 2000/2003 Server, Windows XP/2000, Lotus Notes / Domino, MS Office, IBM, Dell, Thin Client, CISCO

Confidential, 1997 to 2003
Key Clients and Projects:
Confidential,Law Firm: Managed IT Services (2002 to 2003)

  • Provided IT administration expertise by enhancing infrastructure and delivering user support for 600+ node network.
  • Saved firm from having to purchase 200 Adobe Acrobat licenses by implementing Linux-based PDF printer solution.
  • Performed evidence gathering by collaborating with FBI, FTC, and court-appointed receiver on investigation into company accused of fraudulent telemarketing practices.
  • Successfully recovered critical data using Windows 2000 and Linux-based tools.

Environment: Windows NT4/2000/2003 Server, Exchange5.5/2000, IIS, Veritas, Windows 9x/NT4/2000/XP, MS Office, iManage, Linux, BayNetworks, CISCO, Extreme.

Confidential,Internal IT Administration (2001 to 2002)

  • Implemented Windows 2000 Professional for 200+ users, and deployed network back-up solution to support large user base of both mobile and in-house professionals.
  • Integrated acquired companies networks into Keane’s nationwide network.
  • Designed and implemented the infrastructure for an Extranet/Intranet.
  • Enhanced tracking and reporting employee information by formulating Microsoft Access database application for reporting tasks.

Environment: Windows NT4/2000/2003 Server, Exchange5.5/2000, IIS, Novell Netware, CISCO, Veritas, Windows 9x/NT4/2000/XP, MS Office, MS Project, Lotus Notes

Confidential,Store Systems & Supply Chain Management (2000 to 2001)

  • Designed and implemented server hardware and software for testing lab in preparation for large-scale nationwide technology implementation.
  • Enhanced supply chain management budgeting by formulating Microsoft Access database application for financial reporting tasks.

Environment: SCO UNIX, C, Bourne/Korn shell scripts, Perl, IBM servers, HP servers, Acer servers, Windows NT4/2000Server, and MS Access.

Confidential,Utilities: Multiple Customer System Projects (1997 to 2000)

  • Managed multiple hardware/software refresh to electronic meter reading system project supporting company’s $20 million/day billing system.
  • Managed UNIX environment, third party applications, network infrastructure, and Sybase database.
  • Designed and executed Windows NT server for software package implementation.

Environment: Windows NT4 Server, IIS, Solaris UNIX, C/Bourne shell scripts, Sybase, C, Sun SPARC, Windows 9x/NT4, IBM Netfinity, HTML, VB Script, ASP, and Oracle.

Education

Bachelor of Arts in Mathematics for Commerce

Diploma in Computer Programming and System Analysis

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