SUMMARY

• A dedicated IT professional with eight years of progressive experience improving the security, reliability, functionality, efficiency, and effectiveness of Windows, Cisco, HP, and DELL network and server infrastructures while supporting Windows and Mac client resources.
• I am committed to continuously provide the best service, administration, and support available while remaining Confidential or ahead of the curve through independent and corporate training and research.

TECHNICAL SKILLS

Credentials: MCSA (Microsoft Certified Solutions Associate) - Windows Server 2012

Server Room Hardware: DELL and HP servers; APC UPS equipment (rack-mounted and towers); Cisco routers and switches, DELL PowerConnect switches (including Fiber switches); SonicWALL and Cisco PIX 515E firewall; Cisco UC 560 (for VoIP systems); PBX 66-block data panel

Windows Server OS: 2000 through 2008 R2 (Standard and Enterprise); Small Business Server 2011; 2012 R2 Standard, 2012 R2 Datacenter

Server Roles: Active Directory; DHCP Server; DNS Server; File Services; Hyper-V; Print and Document Services; Remote Desktop Services; Web Server (IIS); Windows Server Update Services (WSUS)

Systems Applications: Microsoft Exchange Mgmt. Console; VMWare; ARCServe Backup; Cisco Call Manager

Security Applications: Symantec Endpoint Protection; McAfee ePO Policy Orchestrator; AVG Internet Security Business Edition 2012; WinMagic SecureDoc v5.3 through v6.5 SR1 with FileVault

Remote Access Applications: Bomgar Representative Console; Remote Desktop Connection; VNC; TeamViewer; LogMeIn GoToAssist; Solarwinds Dameware

Radiology Applications: Intelerad PACS; Phillips iSite Radiology and Enterprise v3.6 through v4.4 (IntelliSpace); Nuance PowerScribe 360 (including v4.0); MagView; MIMVista

Client Hardware: DELL, HP, Lenovo, Apple, Sony VAIO, Compaq computers; Konica Minolta and HP printers; Cisco SPA 5xx VoIP phones

Client Software: Windows XP through Windows 10 (Professional and Enterprise); Mac OS 9 and Mac OS X (including macOS Sierra); Microsoft Office 2003 through 365; McAfee VirusScan Enterprise; Norton Security Suite

PROFESSIONAL EXPERIENCE

Confidential

INFORMATION SECURITY CONSULTANT

Responsibilities:

• Performs remediation tasks for McAfee VSE and ePO migration using remote access resources. The process involves uninstalling McAfee SaaS client, upgrading clients to McAfee VSE software suite, and client-server communication to check in agent with the ePO server.
• Coordinates appointment times with clients to ensure timely migration and minimize security risks posed by legacy software. Escalates desktop issues to client desktop support group for troubleshooting; informs client support group of potential root causes.

Confidential

REGIONAL SUPPORT ANALYST

Responsibilities:

• VoIP upgrade: Addressed configuration issues with Cisco UC 560 and completed upgrade from legacy VoIP provider to RingCentral. The upgrade included configuring the Cisco IP phones for compatibility with the new RingCentral service and ongoing administration and support of the network hardware and RingCentral administrator web interface.
• ISP service changes: Researched history of Internet service Confidential clinical sites to plan and execute installation of new high-speed Internet service for Radiology reading rooms. Before I took ownership of this issue, Radiologists relied on guest wireless networks or other limited Internet resources. In addition to securing dedicated Internet service, the efforts improved the Radiologists’ user experience with cloud- based services and PACS applications. The Internet service Confidential the Revenue Cycle office was also upgraded to a Fiber service that improved availability of cloud-based resources between the Houston and corporate offices.
• Provided oversight and guidance for new office space. Validated and supported network and electrical infrastructure for the Credentialing team’s new office spaces. This included Keystone jack selection, surge protection, and access to Internet, VoIP (phone system), and corporate cloud-based services. The buildout provided expanded access to the corporate network and its resources.

Confidential

IT SUPPORT TECHNICIAN

Responsibilities:

• Windows image management: Improved availability and functionality of PACS and dictation applications through building, maintaining, and updating the Windows image to ensure full compatibility with diagnostic workstations and monitors (Planar Dome monitors). The outstanding issue of hardware and software incompatibility was addressed with coordinating with Central IT to secure and maintain a separate image tailored to the dynamic needs of our Radiologists and changes in hardware or software.
• Radiology applications support: Performed installation, troubleshooting, and testing of Phillips IntelliSpace PACS Radiology (3.6 and 4.4), PowerScribe 360, MIMVista, and MagView software suites with the goal of minimizing downtime for our Radiologists.
• Leadership Qualities Acknowledged: Provided training for incoming team members and cross­training for other IT departments, led special projects and spearheaded several initiative

Confidential

IT SUPPORT TECHNICIAN

• Resolved issues with failed hard drive encryption. Several full-disk encryption issues were addressed by combining my pre-existing knowledge of hardware and Windows OS and applications to perform root cause analysis on and resolve outstanding encryption remediation, data corruption and recovery, and performance issues. Over 300 laptops and desktops were secured during my contract.
• Provided secondary leadership support in lieu of acting Supervisor. I was delegated supervisory privileges to ensure my teammates and I continued with the encryption project when the Supervisor was not available. I quickly gained the trust of Department Administrators, Clinicians, Executives, and IT Management during my contract.

Confidential

SYSTEMS ADMINISTRATOR

Responsibilities:

• Implemented ISP changes: Performed a network use analysis and communicated the need to upgrade Internet service to the company President. My insight encouraged him to approve the new business-class Internet service while discontinuing the residential U-Verse service.
• Secured Server and Network resources: Worked with President and contracted IT resource to procure a lockable server enclosure to house the existing server tower, router, switches, and Cisco UC system. The Administrator password (and password requirements) were changed to ensure only authorized users could access the server and network resources as the outsourced IT professional was no longer utilized.
• Improve Aesthetics and Performance: The network was accessed by cables ran through holes in the wall upon hire. I changed the setup to provide the appropriate installation of Keystone jacks / wall jacks and secured a WAP to improve wireless coverage for clients who needed wireless access in the plant and exterior offices.
• Cost Savings: Introduced a biometric time management system that tracked employee clock-in and clock-out times (including lunches and breaks). The prior process depending on user-managed time cards and was replaced Confidential the request of the payroll department. I ensured all users were trained on using the biometric scanner, Management was provided with override credentials and access, and there was a contingency plan implemented in the event of a network or power outage. Unfortunately, I didn’ Confidential receive the exact cost savings before the contract ended.

Confidential

SENIOR IT ADMINISTRATOR

Responsibilities:

• Client software upgrade: Developed and executed project plan for client software upgrade from Microsoft Office 2003 or 2007 to Office 2010 and from Windows XP to Windows 7. There were different anti-virus software suites installed which led to implementing AVG Internet Security Business Edition 2012 as the company standard.
• Mobile device support: Supported BlackBerry and Apple mobile phones and escalated hardware issues to service provider as needed.

Confidential

IT CONSULTANT

Responsibilities:

• Provided client workstation and applications support and assisted with administration and management of the server, network, and PBX and VoIP infrastructures. Completed projects as assigned by the IT Manager.
• Network Infrastructure installation: Configured OOB DELL PowerConnect Ethernet and Fiber switches, updated Cisco IOS and completed base configuration for Cisco PIX 515E hardware Firewall, and assisted with punch downs on PBX 66-block.
• Maintenance tasks: Provided Server Maintenance / downtime support, disaster recovery, provided technical documentation, researched options for upgrades to infrastructure and applications as feasible.

Confidential

CUSTOMER ASSISTANT

Responsibilities:

• Provided remote support for residential DSL customers' service requests and incidents. This included remote support for desktop issues and Confidential -branded modems and routers.
• Provided advanced troubleshooting insight for team members: Assisted team members with resolving technical issues tied to customers' desktops and / or Confidential equipment.

Confidential

REGISTERED PHARMACY TECHNICIAN

Responsibilities:

• Input and filled outpatient prescription orders under Pharmacists' supervision
• Provided medication delivery and pickup services across Confidential
• Checked medication expiration dates and performed stocking and inventory duties
• Performed cashier duties including money handling and computer operation and troubleshooting

Confidential

REGISTERED PHARMACY TECHNICIAN

Responsibilities:

• Input and filled inpatient prescription orders under Pharmacists' supervision
• Provided medication delivery and pickup services across Confidential
• Checked medication expiration dates and performed stocking and inventory duties
• Performed medication prep for Confidential using the aseptic technique