Security Operations Engineer Resume Silver Spring, MD - Hire IT People

TECHNICAL SKILLS

Excellent communicator proficient multi - tasker adept troubleshooter capable of rapid integration of new technology software and ideas while maintaining an unwavering professional demeanor.

PROFESSIONAL EXPERIENCE

Confidential, Silver Spring, MD

Security Operations Engineer

Responsibilities:

Responded to network and host based intrusion detection alerts.
Regularly assessed client and corporate networks & infrastructure for vulnerabilities.
Authored and presented reports for technical & non - technical audiences.
Incorporated vendors’ security advisories into recommendations for clients.
Administered global security infrastructure devices such as Snort IDS, Juniper IDP, Confidential IPS.
Assisted with PCI & ISO9000/27001 audits
Mentored junior Security analyst.

Confidential, Beltsville, MD

Support Center Engineer

Responsibilities:

Supervised & coached Tier 1 technicians with Windows, Linux, Unix, & Network incidents and requests.
Routinely met or exceeded best-in-class service class leves of 10 seconds for average speed of answer and 90% customer satisfaction levels.
Managed critical event notification system.
DNS Admin for over 15,000 zones.

Confidential, Beltsville, MD

Windows Technical Operations Admin

Responsibilities:

Provided return to service support resolving operating system, application or HP/Compaq hardware issues while meeting or exceeding departmental SLAs.
Reduced client's chronic IIS issues as member of IIS team.
Data Center deployment team Frankfurt is Main, Germany.

Confidential, Beltsville, MD

NOC QA Admin

Responsibilities: