SUMMARY

To become a game designer and make high quality cutting - edge games, Passionate about video games; Creative problem solving; Familiarity with a programming and scripting language; Strong analytical skills; Alpha and Beta testing experience; Game designer courses; Strong understanding of game mechanics with more than 20 years as player in PC/Consoles/Mobile/Board games; Black-box Testing; Native Brazilian Portuguese Speaker.

AREAS OF EXPERTISE

• Team work
• Strong analytical
• Creative problem Solving
• Time management Initiative/Self-motivation
• Continuous Process Improvement Leadership
• Customer Services
• Maya 2018 Game Designer
• Network Native Brazilian
• Portuguese Speaker

PROFESSIONAL EXPERIENCE

Confidential

Sales Manager/ IT Supervisor

Responsibilities:

• Manage local Information Technology (IT) assets, operations, network, and technical support to ensure service levels in a high-output truck assembly environment
• Provide first and second level support, troubleshooting, and remote assistance for problems with computer systems, peripheral equipment, operating systems, web browsers and network services.
• Help users solve their IT problems and provide targeted instructions to users to improve their skills and confidence in using computer systems and applications.
• Track, report, and escalate recurring problems.
• Serve as an escalation point within the Help Desk to assist in resolving support issues before escalating to the Supervisor or lead.
• Install, support and maintain PC applications in a Windows 7/10 Active Directory environment.
• Software includes Operating Systems, Endpoint Security, Office 365, VPN, System Management tools and various business unit software titles.
• Serves as manager on duty, manager of a department and support on the floor when needed in a Symbolic leader function.
• Manage, recruit, on-board, train, develop and provide succession planning for all staff and management team in the store.
• Maintain an overview of all Employee Relations responsibilities in the store to ensure a positive work environment.
• Maximize sales through joint operational and commercial focus and take action to obtain highest level of profitability for the store.
• Establish, monitor and follow up on sales goals, sales plans and sales budgets with District team to optimize profit Customer Service.
• Provide direct customer service on the sales floor.
• Lead by symbolic example mentoring staff in providing high-quality direct and indirect c ustomer with the 5.

Confidential

Audit Coordinator

Responsibilities:

• Leadership and team development, teamwork, flexibility and dynamism.
• Planning of the monthly, quarterly and semi-annual operations of all regional logistics.
• Reported internal control issues to management and supplied comprehensive recommendations to mitigate the associated risks.
• Met with clients to identify and assess business controls, risks, process gaps and work flow inefficiencies.
• Prepared detailed reports containing audit findings to be presented to Senior Management.
• Monitored inventory controls effectively by ensuring 100 % accuracy of price and data entry of cycle count, zero balance, returns to vendor, returns to warehouse and cross channel returns ( Confidential ).
• Maintain stock levels; prepare reports and documentation for the company\'s internal and external audit process.

Confidential

Recruiting Specialist

Responsibilities:

• Acting in the area of Human Resources, Recruitment and Selection processes, from the profile survey to the delivery of the selection process of professionals from different levels.
• Conducting curriculum research in accordance with the profiles, interviews and application of tests to the candidates, elaboration of reports / behavioral opinions, aiming at the strategic analysis of candidates.
• Experience in skills interviews, preparation and control of management reports.
• Responsible for hunting processes in strategic profiles.
• Elaboration of proposals to candidates and monitoring of the admission process until the date of hiring.

Confidential

Senior IT Administrator

Responsibilities:

• Microsoft Office 2010, Microsoft 2008 server, Windows 7, VPN, intranet, switches, backup devices
• Experience supporting TCP/IP networks, LAN/WAN design and administration, and wireless networking.
• Provides remote Level I,II and III technical assistance and support, and resolves problems related to the use of computer hardware and software for system end users.
• Produce SLA exception reports and investigate the root cause of the SLA breach.
• Ensure appropriate ticket escalation is completed by working with the Technicians prior to escalation as well as ensuring appropriate documentation is provided to the recipient of the escalation.
• Supervise staff engaged in operational activities involving analyzing, installing, configuring, maintaining and troubleshooting workstations/devices and related system software.
• Conducts training for Service Desk Analyst I Technicians and serves as a backup for operational support; provides end user support for remote technologies including laptops, mobile devices, home office peripherals and home office networks via phone, email and in person contact.

Confidential

Executive Assistant

Responsibilities:

• Conserve the Director time by reading, researching, and routing correspondence; drafting letters, documents, emails, power point presentations; collecting and analyzing information; initiating telecommunications
• Maintain executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel as needed
• Handle sensitive business communications, data and other information with professionalism, confidentiality and discretion
• Perform general office/facilities management duties.
• Utilize knowledge of company operations, policies, and department functions to perform assigned duties, and work proactively and independently with minimal direction.
• Project and program management functions; Support operational planning processes, business planning, and review cycles