SUMMARY

• A results - oriented professional with over twenty five years of global experience in Bluetooth/Wi-Fi queueing matrices, large scale networks and system integration relative to municipal wireless, cable TV networks, ILEC Telecom systems, metro scale Ethernet/GigE, Ethernet and inside plant networks with strengths in system integration for voice, video and high-speed data networks.
• Proven expertise in strategic planning, team management, customer interface, and technical problem solving. Excellent oral and written communication skills, reliable, analytical and dedicated to continuous process improvement. Accomplished in working independently or as a member of an integrated team.
• Microwave Engineering
• Bluetooth Network Technologies
• Primary WiFi Architect Project/Operations Manager for Longmont, CO Municipal project for Kite Networks
• Designed, installed, turned up, tested and accepted Motorola HotZone Mesh with wireless injection layer
• Project managed all aspects of OSP crews for installation and operations decreasing deployment time of build
• Developed technical solutions and the operational requirements for wireless data networks
• Technical consulting and application engineering to Major WISP, ILEC and MSO operators
• Customer sales training and product representation

TECHNICAL SKILLS

• Aruba, Airwave, Clearpass, SolarWinds, Cisco (CCNA) (CISSP), SixNet, Juniper, SuSE, RedHat, Ubuntu, Fedora
• CSR BlueSuite
• Tropos 5210 Mesh (802.11 b/g)
• Motorola Canopy PTP, PMP, Orthagon BH, Trango
• VDSL, ADSL
• SONET, IP, ATM
• VoIP, POTS, DS1/T1, ISDN
• Video Demultiplexers, MPEG-2/4 Digital Video
• Solaris, SUNOS, HP-UX, BSD, Sherpa, Excalibur, Tivoli, SAN (SCSI, iSCSI)
• Shell scripting (SQL, Bourne, Korn and C Shell)
• TAC (design, build, staff, train) Customer Service Support Center. of calls using RiverBend Software

PROFESSIONAL EXPERIENCE

Wireless Network Consultant / Project Manager

Confidential, Fort Collins, CO

Responsibilities:

Design and project manage the implementation of Aruba Networks wireless solutions for a global enterprise network which included US, Asia Pacific and Europe. Design layout using Visio and Aruba Design Tool. Implementation was coordinated with HP, third party builds by Advantel. Global shipping coordination with Dasher and internal Confidential .

Sales / Installation Engineer / Project Manager

Confidential, Anaheim, CA

Responsibilities:

Design, project manage and the implementation of Bluetooth networks for airports, national landmarks, e-commerce and retail analytic systems for mobile applications. Managed installations for US deployments and trials that provided both predictive and historical queue information at security checkpoints, immigration, retail / grocery checkouts and national landmark pathing.

Consultant / Installer

Confidential, Windsor, Colorado

Responsibilities:

Consultant for residential and commercial networking, audio / video integration and installation.

Project Manager / Consultant-WiFi / RF Network Architect

Confidential, Longmont, CO

Responsibilities:

Primary consultant for City Wide WiFi system across Longmont, CO. Providing design and operational requirements, project management and strategic direction resulting in system activation and end-user subscriptions. Project manager for VoIP integration, test and installation within the MESH Network. Established strong relationships with key vendors to ensure cost effective build cycle and on-time schedules.

Owner/CTO/Founder

Confidential, Fort Collins, Colorado

Responsibilities:

Founder and sole proprietor performing engineering, product selection, installation, and turn-up for State of the Art Audio and Video Entertainment systems including Home Theaters and Whole Home Music systems, Whole Home Security and Monitoring Systems including WiFi LANs for PC’s, PC peripherals, and Home Management Systems.

Established strategic relationships with key Developers for inclusion in their base plan supporting SmartHome features for clients. Performed all required system engineering including technical compatibility of manufacturers and bandwidth management of in-home LAN. Performed all structured wiring on premise ensuring full operational quality and customer satisfaction at completion of project.

Consultant - Network Architect/Sales Engineer

Confidential, Hermiston, Oregon

Responsibilities:

• IP core networking Public Access for HSD services
• Established network capacity and traffic management, design parameters
• MetroMesh 2.4 GHz for Public Safety with City Gov.
• R&D for client CPE for both indoor and outdoor solutions
• Assisted in development of MOPs for installation, field-testing and optimization procedures
• Tested wireless network high-resolution IP camera systems

Senior Customer Support Manager

Confidential, Rohnert Park, California

Responsibilities:

• Increased product and service sales by 10% per installation while maintaining customer integrity by implementing integration tasks and xDSL training.
• Created and implemented a project installation process that reduced customer installation cost by 10%, increased profitability by 20% and improved customer satisfaction.
• Developed specifications for new product development and enhancements based on input from customers, field service and quality engineering. Increased customer satisfaction, product sales and overall product quality.
• Launched training programs for Field Service Team in order to sustain a high level of technical expertise and provided excellent customer service while maintaining high employee morale.

Senior Field Service Engineer

Confidential, Rohnert Park, California

Responsibilities:

• Successfully established a proactive customer response system to quickly address customer issues. Program improved customer response times, overall customer satisfaction and increased profitability.
• Designed and executed training and sales seminars for domestic and international customers, support teams and sales force.
• Provided technical consulting to specify and optimize fiber/copper equipment and plant design of USWEST/ Confidential head ends in Littleton, CO and Tempe, AZ.

Senior Customer Support Engineer

Confidential, Menlo Park, California

Responsibilities:

• Developed and managed a system for maintaining and upgrading operating system and application software resulting in additional customer revenues of 15%.
• Successfully analyzed and resolved software configuration and user interface problems, which minimized customer requirement for onsite support.
• Developed marketing forecasting tools using shell scripts (SQL, Bourne, Korn and C Shell), which allowed customer to track inventory and place additional orders increasing project revenue by 25%.

Manager / Customer Application Engineering

Confidential, El Segundo, California

Responsibilities:

• Managed and trained internal application engineers to provide IT support for commercial and government projects. Program decreased the requirement and cost for vendor support.
• Implemented use of Sherpa, Excalibur and Tivoli administration and network tools within various departments, which increased efficiency and tracking of product life cycle.