Multi - functional Information Systems Analyst Resume Baltimore, MD - Hire IT People

TECHNICAL SKILLS

Network Administration Team Lead Remedy
Big Fix Action Scripting Computer Imaging
Help Desk Change Management Encryption Remote Support
Computer Refresh
Software and Hardware Troubleshooting Technical Documentation Global Software Deployments

PROFESSIONAL EXPERIENCE

Confidential, Baltimore, MD

Multi - functional Information Systems Analyst

Responsibilities:

Installs, implements, conducts research for, and maintains internal data processing computer systems and utilities, and/or for customers on a contract basis.
Assists in analyzing internal or external customers' needs, and determines equipment and software requirements for solutions to problems by means of automated systems.
Aids in ensuring hardware/software compatibility; and coordinates and/or modifies user requirements in terms of existing and projected computer capacity and capabilities.
Suggests programming changes as required to adapt or enhance existing or new programs and/or utilities.
Maintains supplied software packages for internal users.
Provide on-site technical support leading to issue resolution for all standard PC/printer hardware and all software applications installed on the PC desktops and laptops.
Provide software and hardware support as a result of 2015-2016 computer refresh.
Wipe refreshed laptops and prepare for disposal utilizing WipeDrive software.

Multi-functional Information Systems Analyst

Confidential, Baltimore, MD

Responsibilities:

Deployed software for global deployments; troubleshoot issues, and record solutions in Remedy.
Attended weekly Performance meetings to discuss the team’s aging tickets, resulting in identifying trends, workflow improvements, and ensuring SLA’s are met.
Developed engineering solutions using Big Fix Action scripting language for agency wide software deployments via Tivoli Endpoint Manager Console, thereby enhancing methods of delivery and improving performance.
Windows 8.1 and core software testing for new hardware included in 2015-2016 computer refresh deployment into the enterprise.
Windows 8.1 imaging, testing, documentation, and troubleshooting for new hardware included in 20152016 computer refresh.
Assisted in computer refresh for 2012-2013; imaged computers, backed up files, and deployed Above Core software to user’s computers.
Created technical documentation as needed for software configuration and instructions on use.
Led technical projects for global system deployments and attended Change Management meetings to communicate impact to environment and scheduled according to plan.

Multi-functional Information Systems Analyst

Confidential, Baltimore, MD

Responsibilities:

Educated team on encryption security methods and provided training and instructions on resolving and restoring systems.
Provided McAfee antivirus and Confidential encryption security support for users.
Monitored computers to ensure systems were within corporate guidelines and updated as appropriate with Microsoft and antivirus updates.
Administered network accounts using active directory.
Administered SCCM for LM software deployments.

Customer Support Analyst

Confidential, Rockville, MD

Responsibilities:

Project manager for testing the upgrade of Guardian Edge Encryption software for laptops in the environment.
Project manager for printer SNMP configuration change for vulnerability issues.
Project manager for Asset and Inventory Management.
Provided help desk support in Windows XP environment.
Created and maintained network accounts, setup group memberships, and file permissions.
Researched and fixed Windows XP, Office 2003, and 2007 suite software issues.
Imaged PC’s using Confidential software.
Setup remote access web portal and mailboxes for NCI/NIH Remote Application users.
Researched software applications, tested, and determined compatibility within environment.
Provided offsite technical support to warehouse affiliated with program.

Confidential, Rockville, MD

Assistant Network Administrator

Responsibilities:

Administered and maintained network and email systems using Novell Netware Administrator, Windows 2003 Active Directory, and Exchange Server 2003.
Performed server backups using Backup Exec and monitored logs to ensure successful backups.
Created and maintained network accounts, setup mailboxes, group memberships, and file permissions.
Assisted in maintaining the Confidential website using Dreamweaver and HTML.
Provided training and support to staff in the use of voice recorders and the Confidential point-of-sales system.