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Multi - Functional Information Systems Analyst Resume

Baltimore, MD

TECHNICAL SKILLS

  • Network Administration Team Lead Remedy
  • Big Fix Action Scripting Computer Imaging
  • Help Desk Change Management Encryption Remote Support
  • Computer Refresh
  • Software and Hardware Troubleshooting Technical Documentation Global Software Deployments

PROFESSIONAL EXPERIENCE

Confidential, Baltimore, MD

Multi - functional Information Systems Analyst

Responsibilities:

  • Installs, implements, conducts research for, and maintains internal data processing computer systems and utilities, and/or for customers on a contract basis.
  • Assists in analyzing internal or external customers' needs, and determines equipment and software requirements for solutions to problems by means of automated systems.
  • Aids in ensuring hardware/software compatibility; and coordinates and/or modifies user requirements in terms of existing and projected computer capacity and capabilities.
  • Suggests programming changes as required to adapt or enhance existing or new programs and/or utilities.
  • Maintains supplied software packages for internal users.
  • Provide on-site technical support leading to issue resolution for all standard PC/printer hardware and all software applications installed on the PC desktops and laptops.
  • Provide software and hardware support as a result of 2015-2016 computer refresh.
  • Wipe refreshed laptops and prepare for disposal utilizing WipeDrive software.

Multi-functional Information Systems Analyst

Confidential, Baltimore, MD

Responsibilities:

  • Deployed software for global deployments; troubleshoot issues, and record solutions in Remedy.
  • Attended weekly Performance meetings to discuss the team’s aging tickets, resulting in identifying trends, workflow improvements, and ensuring SLA’s are met.
  • Developed engineering solutions using Big Fix Action scripting language for agency wide software deployments via Tivoli Endpoint Manager Console, thereby enhancing methods of delivery and improving performance.
  • Windows 8.1 and core software testing for new hardware included in 2015-2016 computer refresh deployment into the enterprise.
  • Windows 8.1 imaging, testing, documentation, and troubleshooting for new hardware included in 2015­2016 computer refresh.
  • Assisted in computer refresh for 2012-2013; imaged computers, backed up files, and deployed Above Core software to user’s computers.
  • Created technical documentation as needed for software configuration and instructions on use.
  • Led technical projects for global system deployments and attended Change Management meetings to communicate impact to environment and scheduled according to plan.

Multi-functional Information Systems Analyst

Confidential, Baltimore, MD

Responsibilities:

  • Educated team on encryption security methods and provided training and instructions on resolving and restoring systems.
  • Provided McAfee antivirus and Confidential encryption security support for users.
  • Monitored computers to ensure systems were within corporate guidelines and updated as appropriate with Microsoft and antivirus updates.
  • Administered network accounts using active directory.
  • Administered SCCM for LM software deployments.

Customer Support Analyst

Confidential, Rockville, MD

Responsibilities:

  • Project manager for testing the upgrade of Guardian Edge Encryption software for laptops in the environment.
  • Project manager for printer SNMP configuration change for vulnerability issues.
  • Project manager for Asset and Inventory Management.
  • Provided help desk support in Windows XP environment.
  • Created and maintained network accounts, setup group memberships, and file permissions.
  • Researched and fixed Windows XP, Office 2003, and 2007 suite software issues.
  • Imaged PC’s using Confidential software.
  • Setup remote access web portal and mailboxes for NCI/NIH Remote Application users.
  • Researched software applications, tested, and determined compatibility within environment.
  • Provided offsite technical support to warehouse affiliated with program.

Confidential, Rockville, MD

Assistant Network Administrator

Responsibilities:

  • Administered and maintained network and email systems using Novell Netware Administrator, Windows 2003 Active Directory, and Exchange Server 2003.
  • Performed server backups using Backup Exec and monitored logs to ensure successful backups.
  • Created and maintained network accounts, setup mailboxes, group memberships, and file permissions.
  • Assisted in maintaining the Confidential website using Dreamweaver and HTML.
  • Provided training and support to staff in the use of voice recorders and the Confidential point-of-sales system.

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