Manager of IT Operations Resume

SUMMARY

More than more than 13 years of experience in teh information technology field.
I has overseen teh evaluation, deployment and administration of all Information Technology software, hardware, and network systems within teh corporation.
I managed all systems administration, server monitoring, storage, backup / recovery, data migration and IP phone system with goal of 100% uptime for business continuity.

PROFESSIONAL EXPERIENCE

Manager of IT Operations

Confidential

Responsibilities:

Enhanced teh skills of IT staff through regular training while taking charge of creating and recording goals for team through bi - weekly one on ones, as well as yearly reviews.
Worked with management and department heads to ensure teh efficiency of teh technology for each process
Communicated regularly with stakeholder regarding IT activities
Communicated system updates, changes, service times, and unplanned outages
Provide recommendations for improvements and growth of IT Infrastructure, Systems, and teams
Directed IT Department’s operational and strategic planning, including fostering innovation, project management, and allocating resources
Managed financial aspects of teh IT department, including purchasing, budgeting, and licensing
Managed teh corporate GoDaddy account, responsibilities included domain purchasing, renewals, SSL certificates and DNS
Administered vendor, outsourcer, consultant contracts and service agreements.
Oversaw provisions of end-user services, including helpdesk and technical support services
Managed office systems, including Exchange 2013 and Skype for Business

Senior Systems Administrator

Confidential

Responsibilities:

Deployed all Windows Server’s from 2008 to Server 2012r2, optimized system performance, installed upgrades and patches, established system monitoring and maintained security protocols
Ensured all server hardware, operating systems, software and procedures aligned with organizational standards and met HIPAA/PCI requirements
Upgraded Domain Controllers from Server 2003 to Windows Server 2008r2, including new sites at two more data centers
Deployed and managed Symantec End Point Protection Suite, and Trend Micro
Deployed and managed Barracuda Spam filters, Web Filters, and Load Balancers
Deployed and managed all internal and external DNS, including migrating name servers to teh Server 2012r2 Core in teh DMZ, all Global Load balancers
Upgraded Exchange 2007 CCR to multi-site Exchange 2013
Upgraded Dynamics CRM 4 to Dynamics 2013
Deployed and maintained ADFS Environment, used with Microsoft Dynamics CRM, Skype, Office 365, and Corporate Box.com account
Deployed and maintained Manage Engine’s AD Audit software suite to provide robust Active Directory monitoring
Deployed and maintained Manage Engine’s Desktop Central to deploy patches, software, asset management, remote control, power management, and USB Device management

Systems Manager

Confidential

Responsibilities:

Managed helpdesk supporting up 100+ users
Upgraded Exchange 2003 to Exchange 2007 with Clustered Mailbox store, including a hosted Exchange environment for multiple mail domains
Setup and Managed Untangle to filter spam, intrusions, attacks, and website filtering
Deployed and managed Office Communication Server 2007 for HIPAA compliance
Deployed and managed Windows Update Services (WSUS)
Managed mobile technology and devices: Blackberry Enterprise Server, Active Sync, Blackberry, Windows Mobile, Android, and iOS Devices

Technical Support

Confidential

Responsibilities:

Fielded phone calls from our clients across teh company
Remotely troubleshot network, dialup, and printer issues
Tracked offices using Siebel CRM
Supported Windows 98, Windows Server 2000, Windows NT, and Windows XP operating systems
Wrote teh user guide for teh Remote Lite Software to help customers use teh software