Information Technology Manager Resume Bloomfield Hills, MI - Hire IT People

SUMMARY

Informatica Technical manager wif more TEMPthan six years of experience in infrastructure oversight, remote administration, network security, team leadership, resource and budget allocation, and vendor relations.
Detail - oriented leader wif a proven track record of strong project management, training and driving team members to the on-time, in-budget execution of project deliverables. Analytical problem solver adept at managing full-scale IT operations across multiple sites.

AREAS OF EXPERTISE

Network Security
Project Management
Active Directory (AD)
Troubleshooting
Infrastructure Oversight
Server Administration
Budget Control
Remote Administration
Resource Allocation
Vendor Relations
Network Installation
Hiring & Training

PROFESSIONAL EXPERIENCE

Confidential - Bloomfield Hills, MI

Information Technology Manager

Responsibilities:

Directed Information Technology (IT) operations wifin 23 hotels across three states, in addition to overseeing the implementation of technological systems wifin five hotels currently under construction.
Incorporated emergency On Call and Help systems allowing 24/7 tech support, and trained staff in new procedures; enhanced hotel operations and resolved issues through TEMPeffective emergency support systems.
Designed and constructed IT infrastructure across all new construction projects, coordinating network design, termination of cables, installation of security cameras, and more in partnership wif vendors.
Constructed a portfolio of eight to 10 IT vendors through detailed research into service, reliability, and cost, in addition to negotiating contracts and service level agreements (SLAs) wif each.
Maintained frequent communication wif vendors to ensure on-time execution of deliverables effecting current hotels as well as construction sites, and ensured proper payment for completed services.
Strategized numerous operational improvements, including implementing company use guidelines and contractual agreements regarding company cell phones and tablets across a total of ~80 devices; drove cost savings by prohibiting overuse of data, and prevented losses due to damaged or lost property.
Led a team of up to two IT technicians, directing a weekly meeting to prioritize and delegate reported tech issues amongst the team; upheld constant communication to report progress and strategize tasks.
Orchestrated Payment Card Industry (PCI) compliance transition, strategizing a timeline for bringing every hotel in adherence wif PCI security guidelines; successfully completed 50% of hotels thus far.
Contained a security threat consisting of phishing emails convincing employees to transfer a large volume of funds, initiating a code system that aided staff in identifying and reporting fraudulent correspondence; additionally, tightened firewall security and reset email passwords company-wide.
Managed a myriad of installation and maintenance projects throughout tenure, including all internal and external entry systems, security cameras, and guest room entertainment centers; completed all projects on-time and wifin budget, while adhering to quality measures pertaining to four hotel brands.
Updated and managed content across two websites, including spearheading a project to completely redesign one site; contracted services to a key vendor while maintaining the role of project manager.
Coordinated the successful installation and continued maintenance of PBX and IP phone systems throughout the hotel, in addition to implementing a system for conducting VoIP transfers.
Streamlined purchasing process by contracting services to a third-party vendor due to the presence of more pressing IT responsibilities; decisive leadership reduced process from a month to only three days.

Confidential - Auburn Hills, MI

Repair Technician

Responsibilities:

Repaired and rebuilt handheld machines used by in-store personnel to track inventory, documenting the technological issue and solution for each device, and conducting tests to ensure operability.
Performed root cause analysis and in-depth troubleshooting to identify hardware and software issues.
Submitted repaired equipment to Quality Control for additional testing, and established a proven track record of exceeding individual key performance indicator (KPI) for quality by accomplishing a 5.5-6% return rate, which was well wifin the company's established 10% margin for error.
Collaborated wif team members, leveraging combined expertise to meet deadlines and quality standards.

We provide IT Staff Augmentation Services!

Information Technology Manager Resume

Bloomfield Hills, MI

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship