SUMMARY

• Over 12 years of hands - on IT experience with considerable amount of exposure on Production Support, Infrastructure and Testing projects over multiples clients.
• Manage a medium to large size team as an IT production support specialists for Enterprise Monitoring and capacity management planning projects.
• Managing daily operations of business applications through monitoring activities.
• Provides leadership, mentoring, and technical guidance to the on-offshore support team members.
• Leads problem determination and resolution efforts of complex production support issues and ensures proper escalation procedures are executed.
• Regular monitoring Installation of software package, upgrades of computer components and software, providing routine automation, maintaining security policies, troubleshooting applications, operating and network problems, and providing technical support.
• Coordinate with the Release Manager to ensure proper execution and production validation of tasks.
• Getting into the details and being hands-on resolving the issues and analyzing root causes and providing incident reports to internal and external clients as needed.
• Proficient in UNIX, Linux, Sun Solaris, AIX and HP platforms and system Maintenance.
• Work on BMC Remedy, HP ALM QC, IBM TDP, JIRA, IBM GSM, HP SPARKS for tracking issues.
• Work in a group or individually according to the job requirements.
• Interactive and fast enough to learn new technologies and tools.
• Lead the team to motivate and direct a workgroup.
• Good communication skill with end user and project group.

TECHNICAL SKILLS

Primary: IBM TDP, ALM QC, BMC Remedy, BPA, BCO, Patrol, BPPM, ITSM, ETL Abinitio, Shell Script, Perl, Python, IBM GSM, PL/SQL, Oracle, DB2, Hadoop and SAS dataset.

Platform: UNIX (AIX, Sun Solaris, HP), Linux (ENT, RH) and Windows Server.

PROFESSIONAL EXPERIENCE

Confidential

Environment: ALM QC, IBM TDP, BMC Remedy, Tools, Windows, Red Hat Linux.

Technical Specialist

Responsibilities:

• Regular Interaction with the key stakeholders to resolve pending Issue any bottlenecks.
• Analysis of Business Requirements and taking full ownership to baseline the same
• Liaison with the Development Team/ Leads for all major milestones
• Co-ordinate with Client SME’s to resolve issues and timely escalation of the same
• Regular update on all key happenings in the project / account with Project Sponsor and Strategy Lead.
• Coordinate meetings discussions with onsite-offshore team to resolve issues/ conflicts
• Create the scope of Automation and Other Non-Functional Testing as Client Value Adds
• Assist the SRPM with all Strategic planning and discussions
• Prepare monthly Quality Metrics and track Productivity of the project team
• Knowledge of all Internal and External Stakeholders of the Project and the governance model
• Review and Coordinate all Deliverables and Reports from Offshore
• Coordinate the development of Tools and Reusable components to increase productivity
• Review Project Scope
• Review Test cases/Scenario/Data -Walkthrough from Test architect
• Review Contact list and escalation list
• Review E2E Defects Management.
• Manage escalation process & SLA
• Preparation for daily status calls
• Technical analysis of defects in Defect chat rooms
• Support SQA in sharing/reviewing QC defects
• Sharing Lesson Learnt/Best practices by DMs every week with internal Team and Management.

Confidential

Environment: UNIX, Linux, Shell script, BMC Remedy 8.1 and HP TeMIP, SQL Server 2012

Operations Lead

Responsibilities:

• Managed Services which covers L1, L2 & L3 support of TeMIP& Remedy system.
• SLA and KPI compliance report shall be submitted / presented to internal/external stakeholders.
• BMC monitoring tool (Nagios, BPPM) used to monitor the infrastructure and application.
• End-to-end Performance Review Improvement Areas.
• Ongoing issues & Escalations(Tracker) Program Performance Review Planned Work Status
• Daily review with the support team on tickets, changes, projects and challenges.
• Generate daily/weekly/monthly/quarterly Preventive Maintenance reports in an agreed format
• Expertise in developing close relationships with teams of IT Service Management professionals providing 24x7 customer service, delivery, monitoring and maintenance for IT infrastructure,
• Have excellence in handling incidents and providing incident resolution progress / status reports as required to diverse stakeholders and providers as L1/L2 support team.
• Functional/Hierarchal escalation, work-around implementation and documentation per ITIL Framework best practices.
• Have managed multiple ongoing and conflicting issues.
• Have a drive to collaborate with customers, vendors, subject-matter experts and other cross­functional teams to analyze process flow and to develop, publish and maintain comprehensive knowledge bases of standard operating procedures, processes and policy documents for IT Service Management.
• Have managed a team of 10+ team members sitting Confidential different locations.
• Mentor and take initiatives in training the team members wherever they are lagging.

Confidential, O’Fallon, MO

Environment: UNIX, Linux, Sun Solaris, AIX Server, BMC Best1 and BCO, IBM Tivoli, Shell Programming, Oracle, IBM GSM and ETL.

Subject Matter Expert

Responsibilities:

• BMC Best/1 9.0.00 Upgrade over 3000+ unix/Linux/windows servers for performance monitoring
• Monitoring data Collection for 2000+ nodes in production and 1200 nodes in dev Environment.
• Checking for active collections for those nodes
• Checking for data on console repository for all those nodes
• Transferring data from individual nodes to the console server through manager run
• Find what domain a system is in for a particular node.
• Add/ Remove Windows UNIX Server in BMC tool for performance monitoring
• Manual Repopulation script for Bmc2stl0-Bmc0stl0
• Plan, schedule and coordinate release activities related to application roadmap.
• Proactively manage SLA/SLO for vendor requirements
• Generate effective change/ release process through GSM tool,
• Ensuring consistent delivery of service in accordance to service description
• Building test plan and managing integrated QA testing.
• Prod and Stage daily DB Cleanup task
• Status check for perceiver services along with failed nodes associated with it.
• Monitoring Surveyor through windows service
• Working on BCO alert/data missing issue using ETL engine.
• Open change against CSE Logical
• Work on INC/SRQ for perceiver/surveyor/data transfer/data collection issues
• Open INC/SRQ against UTS/Info-Sec/WSTS for multiple issues
• Work with Smart data team for smart database issue
• Working with Vendor BMC Support for tools related issue,
• Closely worked and support to Capacity Planning team.
• Mentoring 8-12 internal team members and manage client expectation.
• Automate all manual tasks performed in the project.

Confidential, San Mateo, CA

Environment: UNIX, AIX Server, ETL Abinitio(GDE 3.0.5.1), SFTP, Shell Programming, Quality Center, Oracle, DB2, Hadoop and SAS dataset, Clear Quest

Project Lead

Responsibilities:

• Interact with the development team to understand requirements, acceptance criteria, etc for all the rollouts
• Creation of test scenarios / test cases, execution functional and Regression test
• Defect reporting and tracking
• Preparation of Test Plan/ Strategy and control of the same
• Create/ Update DSR/ WSR and all Issue Resolution using root cause analysis
• Mentor the team and guide them with all technical and domain aspects, provide Go-No Go decisions
• Total Ownership of the Project/ Module for which responsible for and the Quality of Deliverables
• As a Project lead, works closely with Product Owner ongoing governance activities; customer engagement, business analyst (needs source system knowledge for customer engagements), ticket resolution reporting, guidance to support team, ensures alignment with development effort, manages SOWs; transition plan(s) completion; compliance activities.

Confidential

Environment: UNIX, Sun Solaris and AIX Server, ASSET, Ultra Edit, SFTP, Clear Case, DB2, Oracle, Test Director, Connect: Direct, Control-M, ETL Abinitio, Shell Script, HP QC.

Project Lead

Responsibilities:

• Manually generates maturation activation file depending on the member’s subscription.
• Execute the graph to subscription file move, AUTH and POST file transfer from VISOR AI to Falcon.
• Execute multiples graph for maturation, scoring, report generate and transfer files.
• House Keeping tasks by using graphs.
• Close working with Development team.
• Generates transactions using rules through UltraEdit for posting and ASSET tools for Auth files to feeding into Falcon Application.
• Grab the report and coordinate with UAT team for next step testing.
• Raise and handle the defect under Quality Centre (QC) then tracking and closure.

Confidential, San Mateo, CA, USA

Environment: UNIX, Shell Scripts, DB2, BMC Remedy, Shell Script, PL/SQL, HTML, XML, Web Sphere, DB2, BMC Remedy, Windows Server 2003

Project Lead

Responsibilities:

• Monitoring the application and support production related issue.
• Check historical data periodically for monitoring purpose.
• Open change request if needed
• Generate deployment document and arrange meeting activity.
• Coordinate with different team for resolution.
• Make deployment plan.
• Attend conference call when any severity level issue arises.
• Raise incident/change in BMC remedy.
• Monitoring the traffic is into the Confidential application server.
• Make the conference call invite people from different group for joining.
• Prepare the deployment plan during the maintenance window.
• Raise the incident and change request through bug tracking tool BMC remedy.

Confidential

Environment: Linux, Unix, Solaris, Win NT, Shell Scripts, Tcl, Perl, C, C++, Verilog, VHDL

Member of Technical Staff

Responsibilities:

• Make file supports in source for different platforms
• Developing Central Repository of Test cases (VHDL/Verilog/mixed)
• Cheetah (Verilog Analyzer ), Jaguar ( VHDL Analyzer ), MVV ( Mixed Verilog VHDL Analyzer ), Concorde ( RTL Compiler ) NOM ( NetList Object Model),
• Planning and supervising Build andRelease Engineering team, Application engineering team.
• Scripting ( Shell, Perl ) of EDA Tools in different platforms.
• Building the binary and library using Makefile.
• Porting Interra EDA tools in different platform for different compiler support.
• Conducting regression, performance and other QA test for EDA tools.
• Running regression on customer provided tools.
• Purify and Pure coverage support in source code for EDA tools
• Preparing ports/platform compatibility matrix for EDA tools.
• Cron job settings for nightly regression test.
• Checking up licensing for EDA tools and customer tools.
• CVS (a version tracking tools) maintenance.

Confidential

Environment: ArcGIS9(Arc Info Work Station, ArcSDE, Arc View, Arc Edit), Oracle 8.

Project Research Assistant

Responsibilities:

• To map Heritage Structures and attached with database using ARC GIS package Arc GIS9 (ESRI, USA)
• Locate the structure using GPRS.
• Updated to Confidential through presentation. Delegate on conference Confidential IIT to awareness for this project.
• Analyze and fix network data model
• Geocode the existing network data and make data ready for routing
• Confidential rain users how to edit network data in Arc SDE (multiuser geodatabase) Environment
• Upload the data to Arc GIS server database.