Desktop Support Engineer Resume

SUMMARY

Seasoned military veteran looking to join a dynamic, fun, hardworking team dedicated to developing intelligent, functional solutions for business productivity. I think I can be a great asset to you're company and halp motivate all the people around me.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Desktop Support Engineer

Confidential

Responsibilities:

Built and provided basic end - user troubleshooting and desktop support on Windows systems.
Provided on-call support for critical issues.
Provided base level IT support to non-technical personnel within the business.
2 years of technical support experience.
Advocated for end-users to perform testing and problem analysis for, desktop and IT infrastructure work.
Referred major hardware and software problems and defective products to vendors or technicians for service.
Evaluated and conducted technical and functional research and analysis.
Work with the Remedy ticketing system to annotate and record work performed to troubled computer systems.
Report and respond to cyber incidents in efforts to mitigate any adverse operational or technical impact.
Ensure timely response to all cyber, technical and operational incidents.
Work with Active Directory to quarantine systems so they don't infect other systems.
Re-image system that becomes infected or fall of the network company network.
Ensure proper communication of cyber incidents through appropriate channels.

Cyber Center Incident Handling Team Leader

Confidential

Responsibilities:

Army - Camp ArifJan Kuwait Followed internal procedures for change management, incident management, and escalation.
Created and maintained databases, network accounts and programs for specific department needs.
Evaluated and conducted technical and functional research and analysis.
Escalated unresolved issues to appropriate level.
Oversaw the daily performance of incident handling team.
Followed internal procedures for change management, incident management, and escalation.
Escalated unresolved issues to appropriate level.
Oversaw the network for the whole South West Asia
Managed 4 different network domains
Briefed my team on Daily SOC operations in morning briefings

Information Technology Specialist

Confidential

Responsibilities:

Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
Provided documentation on start-up, shut down and first level troubleshooting of processes to halp desk staff.
Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
Escalated unresolved issues to appropriate level.
Referred major hardware and software problems and defective products to vendors or technicians for service.
Ensured proper installation of cables, operating systems and software.
Entered commands and observed system function to verify correct operations and detect errors.
Identified and corrected performance issues.

Engineer

Confidential - Fayetteville, NC

Responsibilities:

Led a team of 12 personnel in gathering of biometric data on local nationals in a hostile country
Facilitated the transportation and security of persons of interest to the United States Army
Successfully operated a security truck in over 80 route clearance missions
Proven ability to communicate TEMPeffectively in diverse environments and critical situations
Prepare reports, memos, and tactical data to inform command of current conditions of the mission
Conducted briefings to command about new Improvised Explosive Devices (IEDs)
Maintained current knowledge of delicate political and security related issues within the assigned area of responsibility.