IT Director/Database Administrator Resume Roanoke, VA - Hire IT People

SUMMARY

A motivated and experienced IT manager with over a decade of experience in education. Very experienced with SIS management and administration, report building, database queries, database design and project management.

TECHNICAL SKILLS

Databases: MSSQL Server 2012, 2008, 2005 DBA database administration of MS SQL Server 2012, 2008, 2005

Report building tools: SQL Server Reporting Services, Crystal Reports

Operating Systems: Windows Server 2012, 2008, 2003

PROFESSIONAL EXPERIENCE

IT Director/Database Administrator

Confidential, Roanoke, VA

Responsibilities:

Manage IT and Software Support departments, including network administrator, systems administrator, desktop and software support staff
Manage network and telephone systems for all 21 locations (KY, TN, OH, IN, VA, WV)
Build custom reports for university staff using SQL Server Reporting Services (SSRS) and Crystal Reports
Manage and implement new software applications
Gather data for monthly and annual reporting to accreditor and Department of Education
Manage and schedule all software upgrades and patches, including SIS
SIS application maintenance including building out new academic programs, terms, scheduling, and SAP tables in SIS software
Manage and maintain student portal
Manage and maintain document imaging software
Manage and maintain university's CRM (Proretention)
Integrate university's CRM with SIS
Write training manuals and documentation for IT department, users, and students
Rebuilding / Monitoring the indexes at regular intervals for better performance
Experience in using SQL Server Profiler, SQL Server Agent, and Database Engine Tuning Advisor(DTA)
Migrated SSIS packages from SQL Server 2008 R2 to SSIS 2012

Application Development Coordinator/Database Administrator

Confidential, Roanoke, VA

Responsibilities:

Built custom reports for university staff using SQL Server Reporting Services (SSRS) and Crystal Reports
Managed and implement new software applications
Gathered data for monthly and annual reporting to accreditor and Department of Education
Managed and schedule all SIS upgrades and patches
Provided training for new software applications
Provided new hire training for existing software applications, including SIS
Wrote training manuals and documentation for IT department, users, and students

Software Application Support Specialist

Confidential, Roanoke, VA

Responsibilities:

Assisted with implementation for new software applications
Provided user training and support
Created logins for new users
Wrote training manuals and documentation for IT department, users, and students
SIS application maintenance including building out new academic programs, terms, scheduling, and SAP tables in SIS software

Assistant, Compliance Department

Confidential, Roanoke, VA

Responsibilities:

SIS application maintenance including building out new academic programs, terms, scheduling, and SAP tables in SIS software
Assisted with annual reporting for state and federal agencies
Assisted with new program application submissions to state agencies and accreditors
Evaluated new instructor transcripts to ensure that they met accreditation standards for teaching courses at the college