Desktop Administrator Resume Baltimore, Maryland - Hire IT People

SUMMARY

IT Support Administrator wif 8+ years of experience working in corporate enterprise - level environments. Focus on application, network, and server management to ensure high levels of user productivity to meet departmental goals and business needs.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Baltimore, Maryland

Desktop Administrator

Responsibilities:

Provided high-level technical support to all employees across multiple sites focusing on maintaining system uptime and user productivity.
Built, maintained, and deployed workstation and server images wif emphasis on providing maximum resources to end users wif minimal impact to department budget.
Served as SME for the full Autodesk design software library designing application deployments and customizations tailored to fit specific project requirements and standards.
Invoked multiple redundant data backup solutions to reduce recovery time from days to minutes.

Confidential, Baltimore, Maryland

Information Systems Analyst

Responsibilities:

Provided design, installation, maintenance, and support services for the entire enterprise network.
Responded to user trouble tickets and requests both in person and remotely to ensure full productivity while adhering to departmental SLAs.
Identified common sources of halpdesk incidents and issues, providing user training and system modifications to reduce future incidents and increase overall production.
Coordinated hardware and application updates on regular lifecycle intervals to ensure all system resources are up to date and reliable.

Confidential, Hanover, Maryland

Senior Service Desk Technician

Responsibilities:

Supervised 2 nd shift team providing phone-based and desk side end user technical support to hundreds of internal and external clients across a wide range of system environments.
Monitored status of corporate network to identify service outages and escalate incidents as dictated by established departmental SLA.
Provided support agent soft skill and technical training to ensure all agents provided exceptional customer service when resolving user incident tickets.