Senior VP of Operations and Support Resume New York, NY - Hire IT People

SUMMARY

History of implementing new technologies and improving business operations across multiple verticals.
Network design, implementation, administration experience, along with management and team building success.
Over 15 years of professional experience across multiple industries.
Customer service focused career with proven success building relationships and ensuring both internal and external customer satisfaction.

PROFESSIONAL EXPERIENCE

Senior VP of Operations and Support

Confidential, New York, NY

Responsibilities:

Successfully reduced operational overhead by 50%.
Work with sales team in a pre - sales consulting role to attract and acquire new clients.
Design, build, implement, and manage networks in multiple industries including medical, dental, education, real estate, legal, and financial.
Design and implement cloud networks and infrastructure.
Utilize cloud technologies such as Office 365, Azure, and Confidential .
Streamline local infrastructure to increase productivity and mobility by leveraging Confidential .
Design, implement, and manage large scale wireless networks.
Design, manage, and implement enterprise class VoIP phone systems leveraging cloud management.
Manage infrastructure projects; budgets from $5,000-$2,500,000.
Manage vendors, and other outsourced partners.
Design data centers and server rooms, including HVAC and power requirements.
Manage client IT budgets; participate in budget meetings, and writing proposals for bids.
Cybersecurity Planning and Preparedness Regulatory IT Compliance HIPPA, SOX, FINRA Network Security Network Design Data Center Design Business Continuity and Disaster Recovery Planning Windows Server Platform Active Directory, DNS, DHCP Confidential Design and Administration Confidential Administration Enterprise Wireless Network Design, Planning and Administration VoIP Design and Administration IT Service Management Microsoft Exchange 2000-2016 Cloud Technologies Including Office365, Azure, and AWS Workstation Imaging and Deployment Mobile Device Management Vendor Relations and Negotiation Employee Training and Development.
Project Management up to $2.5 million Reduced operational overhead 50% Hired and trained and mentored successful support teams 15-year proven through the ranks experience and success in all roles.
Career of strong customer experience focused success. onsulted on compliance initiatives such as HIPPA, SOX, and FINRA regulations.

Network Engineer

Confidential

Responsibilities:

Managed and maintained firm wide desktops and servers.
Managed all new projects and implementations.
Managed new office installation including Windows 7 and Server 2008 R2 installations.
Implemented new remote access and virtualization solutions utilizing Confidential and Confidential .
Managed firm purchasing of IT equipment and software.
Managed and ensured software license compliance.
Managed, developed and tested firm wide disaster recovery procedures.
Created and managed new project plans and budgets.
Worked closely with CIO to set yearly IT budget.
Responsible for ensuring compliance for firm audit preparedness (SAS 70 and client due diligence audits).
Performed monthly maintenance on firm wide network infrastructure.
Recommended and implement technological solutions that allow the firm to meet client needs.

Network and Systems Manager

Confidential, New York

Responsibilities:

Managed PC support staff to ensure proper and timely resolution of all client issues.
Managed and deployed DST patch network wide.
Managed all new desktop rollouts and server implementations.
Managed all WAN and LAN combinations.

Systems Engineer

Confidential

Responsibilities:

Managed clients' hardware and software maintenance and license agreements.
Provided documentation to clients and management.
Worked with company management to acquire new clients and propose viable solutions for clients.

PC/LAN Specialist

Confidential

Responsibilities:

Developed and maintained policies and procedures for resolving all client support requests.
Implemented SLA that improved initial response time and time to resolution by over 50%.
Worked with upper management to develop standards for use throughout organization in order to improve over all operations as they relate to IT.
Worked with various business groups to evaluate and improve technology usage.
Served as liaison between business groups and IT to ensure that all technological needs are met.
Ensured that proper escalation procedures were in place to improve change management and problem management.
Installed, configured Windows 2000 Servers and network infrastructure.
Administered Windows Servers.
Designed and implemented Active Directory infrastructure.
Migrated and upgraded from Novell 5.1 and NDS network File Server to Windows 2000 Active Directory.
Promoted to Client Support Manager in July 2004.

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Senior Vp Of Operations And Support Resume

New York, NY

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