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Computer Information Technology Master Instructor Resume

Fort Pierce, FloridA

SUMMARY

  • Highly - knowledgeable professional with expertise in strategic business and information technology (IT) alignment, process and service improvements, improved customer and end-user experiences, and reduced system disruptions.
  • Extensive research and statistical analysis skills utilized to identify process and service enhancements which can increase data results accuracy, reduce costs, and improve productivity.
  • Exceptional cross-functional communication skills and talented presenter to diverse, non­technical leadership, key stakeholder, and client audiences.
  • Effective developer of training materials and facilitator of instructional and project sessions.
  • In-depth understanding of the impact of social media and technology in business environments.

TECHNICAL SKILLS

  • Apple Mac OS, Microsoft Windows, Microsoft Windows Server 2008 Apple Safari, Google Chrome, Microsoft Edge, Mozilla Firefox; Kaspersky, McAfee, Norton, Windows Defender; Microsoft Office Suite, Office 365, Project, Visio, Visual Studio; AMOS, SPSS; Angel, Blackboard, Moodle, SAM; Mariner Online, SolarWinds, Survey Monkey, Workday; Data Science: AI Deep Learning; Apache Hadoop, Spark; Tableau (WIP)
  • BASIC, C++, HTML; Python, R, SAS, Scala (WIP)
  • Cabling, CSUs/DSUs, Media Converters, PBXs, Servers, Switches, Routers, UPSs, Video Conference Systems, VoIP Phones, Wireless Access Points Laptops, Macs, PCs, Projectors, Smartphones, Tablets

PROFESSIONAL EXPERIENCE

Confidential, Fort Pierce, Florida

Computer Information Technology Master Instructor

Responsibilities:

  • Designed and deployed System Analysis and Design course in compliance with best practices resulting in increased student enrollments, engagement, and completions.
  • Earned five-year re-certification of instructional certificates.

Computer Information Technology Adjunct Instructor

Confidential

Responsibilities:

  • Completed training course for C++.
  • Drove increased student retention and completion rates by repairing and configuring student computer equipment.

Development Adjunct Instructor

Confidential

Responsibilities:

  • Completed training for general education development instructors.

Confidential, Riviera Beach, Florida

Regional Information Technology Coordinator

Responsibilities:

  • Slashed application and system downtime with the identification of technical issues and communication of resolutions to end-users and local technology providers.
  • Championed technical solutions at regional business reviews to streamline organizational processes.

Information Technology Technician

Confidential

Responsibilities:

  • Increased end-user performance and satisfaction through cross-functional collaboration to draft standard operating procedures.

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