IT Support Specialist Resume Redmond, WA - Hire IT People

SUMMARY

Information Technology Specialist with 5+ years of experience. Proficient with a wide variety of operating systems, systems administration, networking and security.

PROFESSIONAL EXPERIENCE

Confidential

IT Support Specialist

Responsibilities:

Responsible for providing on - site support to assist USMC in the fielding, deployment, installation, and transition of the MCEDS (Marine Corps Enterprise Desktop System) to windows 10.
Provided technical support to internal employees via phone, email and in person.
Worked within KACE and managed security patches deployment, MSI application deployment.
Provided remote troubleshooting via Teamviewer.
Secured and updates devices with Symantec Endpoint Manager.
Worked with Shoretel VOIP phone system to manage phones and extensions. Created and assigned new phone numbers via the Shoreware Director.
Imaged workstations, performed backups, installed IP printers, joined devices to corporate domain network, resolved issues with network and internet connectivity.
Managed user accounts, permissions, password resets and unlocks, created new accounts with administrative and standard user rights.

Confidential, Redmond, WA

IT Analyst

Responsibilities:

Migrated workstations from windows XP to windows 7 in a Citrix environment.
Imaged workstations with Windows deployment tools WDT.
Migrated user data through Windows Easy Transfer and USMT.
Installed IP printers and configured them to work with Citrix.
Trained end users on how to use windows 7 and Citrix applications.
Provided daily support to end users in order to maintain a smooth workflow.
Monitored and documented issues which were conveyed to project managers.
Managed users in active directory and moved computers to specific OUs.
Conducted inventory and sent daily imaged PC reports to project management team.
Helped troubleshoot Citrix connectivity issues dat user would encounter.