IT Support Tech Resume MI - Hire IT People

SUMMARY

I is looking to advance my career path at Confidential .
I hope to use my experience in various IT environments, management, sales, and customer service to help my new department become more efficient & TEMPeffective as an organization.
At the same time, I want to refine my skills and abilities in various avenues of Educational IT as I grow wif UNM as a whole.
Extensive experience designing, building and repairing various types of computer hardware
Involvement wif developing web content and maintaining websites
Familiar wif Cherwell Service Management Software
I work well wif people and enjoy helping others solve problems. Customer service is important to me. I learn new skills quickly, and live by the philosophy that any job worth doing is worth doing right.

TECHNICAL SKILLS

TECHNICAL SKILLS

IT Support Tech

Confidential, MI

Responsibilities:

HSC CIO Help Desk Operations - Take the lead in providing technical support, problem solving and assistance on diverse software applications, hardware systems, network issues, and account management for several thousand faculty, staff, and students; both in person and over the phone.
Install, image, test, encrypt, maintain, and repair Windows and Mac desktop and laptop systems.
Troubleshoot a wide range of network, encryption, and printing issues.
Responsible for creating and updating all Tier 1 Help Desk Service Designs for the CIO Technology Support Group’s Service Portfolio, according to ITIL standards. Also tasked wif creating and updating technical “How To” instructions for the HSC community.

Freelance IT Consultant

Confidential

Responsibilities:

As a side job, I designed & built workstations & servers for consumers and small businesses.
Helped customers wif designing/deploying home office and small business networks. Provide general software/hardware troubleshooting and training.
Help customers wif automation & surveillance systems and home entertainment systems. Provided website design and consulting services.

IT Administrator

Confidential

Responsibilities:

Designed, built, deployed and maintained Windows 2012 R2 server for local and remote users; updated and maintained wired/wireless networks; built CAD workstations for their designers; procured/configured laptops, tablets, phones & other devices; installed VoIP Phone System; designed, deployed, and maintained a video surveillance system, and updated existing security system.
Designed & maintained a new website; setup & managed Office 365 Business accounts, Google AdWords, Social Media accounts and other online/cloud services; and configured & maintained QuickBooks Enterprise wif Advanced Inventory & Payroll to serve as the company’s main Sales/Inventory/Accounting system.
Assisted accounting, sales, warehouse, and installation teams wif designing and refining processes and procedures involving utilized software.

Confidential

Outside Sales Manager

Responsibilities:

I primarily worked on generating commercial/residential sales leads, scheduled & conducted on sight consultations, drafted estimates & proposals, managed inventory, trained & supervised installation crews, and oversaw all of the division’s advertising/marketing.
In addition, I became the company’s IT Support Specialist. As such, I designed and maintained their website; setup & maintained their peer-to-peer workgroup, maintained their wired & wireless networks and all their workstations, printers, and mobile devices.