NETWORK ENGINEER Resume KY - Hire IT People

OBJECTIVE

My goal is to work as an Information Technology professional utilizing and developing my skills in the areas of network design and maintenance, information security and managed/professional services growth and development.

PROFESSIONAL EXPERIENCE

NETWORK ENGINEER

Confidential, KY

Responsibilities:

As a network engineer, I assist wif network design and troubleshooting of small and medium sized networks.
I also assist wif onsite and remote setup and configuration of network infrastructure and equipment. Currently, I work the most wif the following technologies and products (but not limited to)
Aruba wired and wireless (ACMP Certified)
HPE wired
Cisco wired and wireless
CheckPoint
Palo Alto
Passive site surveys and spectrum analysis (pre - site and post-site engineering)

SYSTEMS ENGINEER

Confidential, KY

Responsibilities:

As a second level systems engineer, I assist wif escalated calls from Helpdesk technicians, scope and implement new solutions for remote clients and internal needs and halp internal staff wif technology issues and training. My current responsibilities include, but are not limited to
Hardware and software support (both Windows and Apple)
On premise Exchange and Office 365 setup and maintenance
Office support for PC and Mac
Active Directory and Group Policy
Server 2003, 2008 and 2012
Working both remotely and onsite wif clients of various sizes
Network management and implementation
Maintaining process and procedure documentation
Next generation (CheckPoint and Palo Alto) firewall maintenance and setup
Cisco firewall and switch maintenance and setup
SIEM (LogRhythm) setup, support and analysis

SUPPORT ENGINEER

Confidential, KY

Responsibilities:

I was responsible for handling escalations from level 1 technicians for the support of approximately 150 orthodontic clients located in the US. It was my responsibility to work closely wif the rest of the support team to ensure prompt and accurate support of these escalations. My responsibilities included, but were not limited to:
Providing remote technical support via Remote Desktop, VNC and/or any other means of remote connection
Managing and maintaining client satisfaction
Maintaining servers (Windows 2003 and 2008) from updates to backups
Handle escalations from other support personnel
Maintain old and new documentation

DESKTOP SUPPORT ENGINEER

Confidential, KY

Responsibilities:

As a desktop support engineer for the hardware and software support of approximately 400 end users at IMG, I had the following responsibilities:
Assisted wif Helpdesk support for all users in 3 local offices and 20+ remote offices across the US when needed
Provided onsite support to users in local offices and remote assistance to all other offices
Administered all user accounts in Active Directory
Administered users mailboxes and settings in MS Exchange 2003/2007
Performed all aspects of onsite support including, but not limited to hardware troubleshooting and repair, software installation and troubleshooting, printer support and mobile device support
Rotated on-call pager wif co-worker, every other week
Performed quarterly hardware and software audits for all offices
Administered Definity and Audix phone switch programming for all users (PBX)
Performed routine maintenance on servers for all locations, including remote office
Setup and imaged all new PC/Notebook equipment