Network Engineer Resume
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Morrisville, NC
SUMMARY
- Exceptionally skilled in assembling, repairing and troubleshooting computers.
- Superior problem - solving and analytical skills
- Strong working knowledge of Windows operating systems.
- Self-motivated learner with strong academic record.
- Hands-on experience with numerous Confidential routers and switches
TECHNICAL SKILLS
- Microsoft Windows
- Microsoft Server 2008 & 2012
- Debian MS Office
- Remedy
- Active Directory
- Java
- MySQL
PROFESSIONAL EXPERIENCE
Network Engineer
Confidential, Morrisville, NC
Responsibilities:
- Assisted network engineers with customer ‘re-creates’ by setting up test environments similar to the customers live environment
- Performed troubleshooting on a multitude of network setups and devices
- Hands on experience with Confidential Catalyst and Nexus switches and Confidential ASR routers
- Loaded switches and routers with operating systems as per customer needs
- Took daily inventory of equipment to ensure any devices no longer in use for recreates were marked as such
- Assisted with patch cleanup duties, making sure any cables no longer in use were removed from patch panels
Technical Care Professional
Confidential, Orlando, FL
Responsibilities:
- Provided customer support in a high-volume call center environment
- Troubleshot internet, television and phone connectivity
- Documented trouble issues to determine possible trends
- Assisted coworkers by providing insight to troubleshooting techniques
- Utilized ticketing systems such as UniFORM and Remedy
- Utilized CRM to create work orders and provide billing support
Network Support
Confidential, Moorpark, CA
Responsibilities:
- Assisted with maintaining and troubleshooting computers and networks
- Created Ethernet cables to be used on the network
- Provided a cost analysis of upgrading classroom computers for a VMware project
- Installed server with MS Server 2012 to be used by students for lab environments
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