SUMMARY

• IT and IS management professional with 20+ years of experience in managing in complex, technical environments.
• Natural rapport builder with diverse teams that supervises and leads through exceptional motivational and organizational techniques.
• Diverse industry experience with the ability to quickly adapt to new environments and see how technology solutions can drive company performance and growth.
• Reorganized migration project requiring 5 people's resources during 2 weeks of company down time. Reducing resources to 1 person's time and saving the company all 2 weeks of down time.
• Analyzed manual task for Sales Department. Implemented POS System to improve productivity and customer relations, allowing company sales orders processing to grow 300%.
• Developed and implemented new statistical reporting system that enabled rapid analysis of sales, and was directly responsible for increase in sales by 10%.
• Reorganized company tax reporting process, resulting in reduced errors while receiving Exemplary Filing Award from IRS (requires 5 years to achieve). Saved time and resources by eliminating Error Correction Filings taking 1 week annually to perform.
• Added automated program to process, dramatically reducing time to complete task, increasing user productivity by 1000% and reducing 4 - 6 temporary staff resources for 4-6 weeks of work.
• Added automated program to process that increased user productivity, allowing the company to eliminate the need for 1 full time employee.
• Designed and implemented new sales quote process, which saved Sales Department several hours of time per quote and subsequently increased productivity by 15%.
• Redesigned report distribution process by implementing Optical Disc Laser Vault System. This increased company-wide report accessibility, improved user search options, and reduced company expenses by 10% while increasing user productivity by 20%.
• Developed and implemented new sales order show and conversion processes. This reduced the customer service process lead time by 600% while preparing for shows and staffing requirements by 400%, while significantly reducing errors and increasing productivity across all departments.
• Designed and implemented a new inventory purchasing system process that eliminated the need for 3 additional staff members.
• Created inline forms and ended the use of preprinted forms. This eliminated preprinted form spoilage and reduced form expenses by 95% and overall company expenses by 15%.
• Created online database storage expansion process, eliminating multiple company production down times while minimizing backup system's increased time and storage requirements.
• Created poor man's EDI system for inventory management, sales orders, and shipment tracking, improving customer relations, profitability, and sales revenue, while reducing employee sales support staff by 25%.
• Created documentation and training process to allow implementation of solutions to technically inexperienced staff, saving time and increasing productivity by 20%.

AREAS OF EXPERTISE

• Project Management
• Process Improvement
• Process Design
• Process Automation
• Hardware Repurposing
• Training & Development
• Systems Administration
• Programming
• Systems Analysis

TECHNICAL SKILLS

• Outlook
• MS Office Suite
• Crystal Reports
• Change Management
• Hardware & Software Upgrading
• Multitasking Prioritization
• Citrix Services
• WinBatch
• Exchange Server
• Statistical Analysis
• Disaster Recovery Management
• Technical Writing

PROFESSIONAL EXPERIENCE

Confidential, Olathe, KS

IT Manager

Responsibilities:

• Developed and implemented end user programs and reports, and automated functions for improved performance and efficiency.
• Supported OpenEdge/SQL Database ERP system, Avaya VOIP Phone Hardware connectivity, and reporting with Crystal Reports in Citrix Environment.
• Migrated and integrated the Confidential Network and Software/Database to the Gerson Systems.

Confidential, Kansas City, MO

IT Director

Responsibilities:

• Collaborated with end users and provided oversight and implementation of system programming meeting the needs of operations, and building security.
• Designed and implemented a new server network in support of corporate-wide data processing, developing system level programs and UI's.
• Automated operations between users and network that streamlined day-to-day work flows for both internal end users and external organization users.
• Setup backup processes, and oversaw the building and defining of WAN network bases including internet connectivity.
• Fully automated the point of sale system for shows at showrooms.

Confidential, Overland Park, KS

IS Manager, Nursing Systems

Responsibilities:

• Designed and implemented an AS/400 to PC Windows network and Exchange email Network, and specialty solutions application accepting order entry and billing data.
• Organized cross-functional work teams consisting of application developers, programmers, end users, and external stakeholders.
• Improved productivity by streamlining EDI Processes between AS/400 and PC Windows Network on both an Internal and External Bases.
• Created and defined test and development processes on AS/400 and Windows Network, for applications development, security, operations, and vendor support.

Confidential, De Soto, KS

Systems Administrator

Responsibilities:

• Responsible for managed IS Operations to insure continuity between operations and end user needs. Oversaw the installation and maintenance of PC Desktops on Windows network, Novell, Exchange server, Groupwise, AS/400, and ROLM phone hardware connectivity.