SUMMARY

• Information Technology professional with over 18 years of experience in the analysis, design, development, documentation, implementation and maintenance of networks, desktops and server systems.
• Proficient in Active Directory, Group Policy, Backup and Restore, Security, Network Services and Server Administration with experience in industries like Education, Bank, Communication and Medical Supply.
• Experience in highly regulated environment like SOX and FCA regulation. Skilled in requirement specifications, Process Documentation, Computer Forensic, Data Recovery, troubleshooting system, Hardware and software errors, software integration, and costumer services oriented.
• Fully Bilingual in writing and speaking: Spanish and English, great communication and group work skills, ability to work under pressure, Self - starter and extremely motivated, Well organized, responsible, Computer literate, Excellent Interpersonal Relations, Strong analytical skills, Excellent Customer Services skills, Excellent in the establishment of goals & Objectives, fast learner, hard worker and willing to learn.

TECHNICAL SKILLS

• Windows 95, 98, 2000, XP Home, XP Professional, Vista, Windows 7, 8, 10 Operative System 0 Windows Server 2000, 2003, 2008, 2012 Operative System, Unix, Linux, CISCO, Remedy, MS System Center 0 MS Office Professional Suite 2003,2007, 2010, 365 (i.e. MS Word, MS Excel, MS Power Point, MS Access, OCS)
• Mac OS, 9.2, 10.4 Tiger, 10.5 Leopart, Xserve, Creative Suite 4, SharePoint, MS Hyper V, Qualys 0 DHCP, DNS, WINS, Active Directory, Microsoft ISA Server 2004/2006, Microsoft Exchange 2003/2007/2010 0 WSUS, SysAid, FOG Compuer Cloning, Symantec VPN, VMware, Veeam, DameWare, Interaction Client, Citrix,
• GFI LanGuard, McAfee EndPonit, Backup Exec 12.5, Retrospect Backup, McAfee ePolicy Orchestrator, Virtual PC, 0 Altiris, Symantec EndPoint,IBM zEnterprise System z/OS, CA7, ZEKE, Mobius, Amdocs, PeopleSoft, IBM ATL

PROFESSIONAL EXPERIENCE

Confidential, Bayamon PR

Senior System Administrator

Responsibilities:

• Responsible to all aspects of the design and deployment of university information systems.
• Collaborate with executive team to design strategies to utilize state of the art technology to enhance business.
• Manage all departmental information technology projects and work with Project Managers on goal attainment.
• Design information architecture with full responsibility for systems security and business continuity.
• Create operational policies, procedures, standards, guidelines and best practices.
• Responsible to all computer service to employees and students, including the resolution of user’s software, hardware, and network problems.
• Administrate virtual VMware and physical Servers Farm and Network infrastructure.
• Monitoring the performance of Servers and all Network Equipment.
• Administrate all information technology and network system, deployment and maintenance including all IT infrastructure, wireless communications, PC, Servers systems, local networks and mobile environment.
• Responsible of strategic and tactical planning, develop, evaluate and coordinate the functionality of information systems and technology of the institution, ensuring the efficiency operations of the Information Technology
• Department alignment of institution objectives.
• Coordinates computer services repair, installation, testing, maintenance, update and repair systems, programs, servers and network equipment.
• Responsible for security controls in the Network Infrastructure Updating, Maintenance, scanning and resolve all Vulnerability.
• Responsible to provide technology services to students, faculty and to all personal attached to administrative and academic offices, including monitoring multiple information and communication systems.
• Develop, write, update and implement policies, procedures and manuals for correct use, and maintenance of resources, equipment and access, including all programs, and business platforms processes.
• Develop and implement strategy of Back-up and Restore, responsible for daily and full back-up procedure.
• Responsible of purchasing, and configuration and installation of computers equipment’s and Network Equipment.
• Coordinates, and conducts computer and software training. Provides instructional and educational material to employees on management information systems.
• Responsible of IT Asset Management, control and security of all technology equipment.
• Responsible of all process to adequate physical security, data security and internal controls over laptop, desktop and servers.
• Responsible for vendor negotiation and selection as well as identification, hire, and management of outside consultants.

Confidential

System Administrator / Security Administrator

Responsibilities:

• Administrate Servers Farm and Network infrastructure.
• Responsible for security controls in the Network Infrastructure Updating, Maintenance, scanning and resolve all Vulnerability.
• Develop and implement strategy of Back-up and Restore, responsible for daily and full back-up procedure.
• Monitoring the performance of Servers and all Network Equipment.
• Administrate and coordinates computer services and repair.
• Purchasing, Configuring and installing Computers equipment and Network Equipment.
• Manages computer resources including the resolution of user’s software, hardware, and network problems.
• Responsible for the daily operation of the LAN, WAN and Telecommunication.
• Plans, coordinates, and conducts computer and software training. Provides instructional and educational material to employees on management information systems.
• Leadership on MIS projects, Makes recommendations and management concerning MIS needs or requirements and suggest ways to improve or enhance existing infrastructure.
• IT Asset Management, Control of all Equipment Inventory
• Ensures adequate physical security and internal controls over laptop, desktop and servers.
• Responsible for the budgeting and procurement of computer equipment, software, and supplies.
• Provides direct technical assistance throughout the Users

Confidential, Guaynabo PR

Supervisor - Data Center, Production Control

Responsibilities:

• Supervisor work of the Technical Operations Support.
• Responsible for coordinating, monitoring and control of production processes work required by the administrative areas of the Company, and the programming area.
• Supervisor work of the master console controllers.
• Responsible for preparing work schedules and monitoring the flow of data processing jobs for billing services wired and wireless communication.
• Monitoring other applications in production, and the work of the Data Center.
• Supervises and monitoring of performance and high efficiency of all server in the Data Center.
• Supervisor and administrator of all Servers in the Data Center.
• Responsible for maintenance and upgrade all Server Farm.
• Responsible for inventory control and maintenance of cartridges and magnetic tapes.
• Supervises all processes of data flow, and Batch Jobs in Mainframe.
• Supervises and monitoring all processes of Backup jobs.

Confidential, Guaynabo PR

System Administrator

Responsibilities:

• Administrate the Domain Controller, Exchange Server, ISA Server, File Server
• Maintenance and updated of the Workstations and Servers by WSUS
• Implement and Administrate Help Desk Application, SysAid
• Administrate and Maintenance FOG Server, Computer Cloning Solution
• IT Asset Management, Control of all Equipment Inventory
• 0 Develop and implement strategy of McAfee ePolicy Orchestrator and SysAid Client
• Installation of Computer Equipment 0 End users support