Site Reliability Engineer Resume

TECHNICAL SKILLS

Python, Bash, Golang.
Jenkins, Ansible, Rundeck.
Unix/Linux and Windows Enterprise OS.
TCP, UDP, FTP, HTTP/S, and DNS architecture.
Web Services, JSON, YAML, OAUTH2. web servers, application servers, databases, load balancers and storage.
SSL, TLS, SOA, Certification Authorities, and encryption.
CDN, origin and edge server configuration.
AWS Solutions Architect Associate training.

PROFESSIONAL EXPERIENCE

Confidential

Site Reliability Engineer

Responsibilities:

Provide systems support by participating in rotational on - call support as well as performing recovery, maintenance and upgrades during weekend and evening hours.
Serve as an escalation point for other Systems Administrators, Engineers, and other technology teams in the resolution of server and system problems.
Contribute to the development and maintenance of automation tools used in the management of our infrastructure.
Plan, schedule, test and perform software installation and upgrades.
Create and maintain documentation of systems and processes for existing and new systems.
Build, administer, and troubleshoot a large, mission critical environment.
Coordinate changes with application owners to ensure minimal negative user impact.
Maintain PCI and SOX compliance with required applications and environments.

Confidential

Operations Center Technician

Responsibilities:

Monitor server and application health to maintain availability of Confidential internal and external products.
Create bash tools to streamline Operations Center processes with Unix systems.
Perform tier 1 triaging on critical alerts and provide comprehensive supporting data for next level escalation.
Deploy the latest development codes to production servers.
Perform network performance testing on remote sites.
Facilitate communications between technical teams and stakeholders applying ITIL methods to bring production impacting issues to a resolution.
Manage user accounts and passwords with Active Directory.
Assist with testing applications in dev and stage before being deployed live to production.

Confidential

Search Operations Center Engineer

Responsibilities:

Perform host level diagnostics on Linux and Windows servers.
Monitor and remediate both Internet Search and Advertiser Systems through the use of various application diagnostic tools.
Subject matter expert in Search and Display Advertising.
Perform Incident Management functions as prescribed by the Incident Management Team within the standard operating practices and processes of ITIL service operation framework while focusing on the root cause and remediation items.
Interface with internal/external customers on operational issues by dispatching on-call engineers, facilitating communication and driving resolution to events via standard operating procedures.
Update and/or create documentation for the operation center knowledge database.
Integrate other engineering properties to provide operation center monitoring and provide tier 1 support.

Confidential

Global Service Desk Technician

Responsibilities:

Provide first-level contact and problem resolution for all users with hardware, software and applications problems.
Troubleshoot hardware and software issues reported by users to remediate further impact.
Use Microsoft Exchange and maintain DNS for new hires and existing users.
Assist Site-Operations teams with data center support.
Provide IT support for corporate events (meetings, presentations, etc.).
Maintain training rooms with updated hardware and software applications.