SUMMARY

• Experience installing and managing Linux, Mac OS X, and Windows OS including Windows XP, 7, 10, Server 2003 R2, 2008 R2, and 2012 R2.
• Experience with CentOS, Ubuntu, AS/400, and Confidential UX.
• Experience managing and monitoring PCI, HIPAA, and FERPA compliance.
• Experience managing Palo Alto, CheckPoint, and proxy based web filters Websense and Bluecoat.
• Experience with Splunk and RSA Security Analytics SIEMs.
• Experience with Confidential switches.
• Experience with Palo Alto and Checkpoint Firewalls.
• Experience with Confidential SourceFire IDS/IPS.
• Experience with IPSEC and SSL VPN.
• Experience with installing and managing SilverPeak WAN accelerators.
• Experience with Symantec Backup Exec.
• Experience with bash, batch, and PowerShell scripting.
• Experience with SolarWinds Network Monitor and WhatsUpGold Network Monitor.
• Experience with Wireshark and TCPdump packet capture.
• Experience with Microsoft Active Directory and Novell eDirectory.
• Installation and management of centralized management software ( Confidential EPO, AVG Remote Anti - virus Administration, Malwarebytes Anti-Malware, Confidential FireAMP).
• Experience with the deployment of operating systems using tools like Microsoft Windows Deployment Services, Norton Ghost (network and local), and CloneZilla.
• Experience with GloEMR, GloPM, and McKesson Paragon suite of EMR/PM software.
• Experience creating and managing VMs using VMware, Microsoft Virtual Server, and Oracle VirtualBox. Experience maintaining ShoreTel, Confidential, and Interactive Intelligence IP phone systems Experience with Citrix XenApp, XenDesktop, and Citrix Receiver.
• Experience managing AirWatch and MobileIron MDM platforms, including device profiles and compliance monitoring.
• Deployment and management of AeroHive wireless access points.

PROFESSIONAL EXPERIENCE

Confidential, Troy, Michigan

Senior Security Operations Engineer

Responsibilities:

• Responsible for maintaining Websense web proxy for over 20,000 users, including modifying existing policies, providing system updates, and troubleshooting connectivity issues.
• Leading project to replace Websense web proxy with Bluecoat by Symantec; including designing a plan to implement and coordinating with multiple teams in organization to deploy proxy appliances to four locations.
• Management of RSA Security Analytics SIEM platform, including onboarding log sources, updating and creating log parsers, creating and scheduling custom reports, and troubleshooting issues.
• Management of FireEye NX and EX network and email security appliance, including ensuring uptime, managing threat signature updates, and performing system upgrades.
• Management of Confidential SourceFire IDS/IPS network security appliances, including ensuring uptime, troubleshooting connectivity issues, managing security policy updates, and performing system upgrades.
• Responsible for the uptime and maintenance of roughly 60 Windows and Linux servers used for log collection, threat intelligence, hunt teaming, task tracking, and team collaborative documentation.
• Assisted with preparing company for PCI certification, including hardening Windows/Linux servers, ensuring proper log and packet collection, and configuring and scheduling reports from IDS/IPS and SIEMs.
• Member of IT Change Advisory Board, attending meetings twice a week to discuss upcoming changes.
• Deployment and configuration of Confidential Resilient incident response platform, including automatic incident creation via email ingestion from SIEM platforms, creating custom parsers to automatically populate relevant fields and incident artifacts, and developing incident response rulebooks.

Confidential, Auburn Hills, Michigan

Junior Network Administrator

Responsibilities:

• Led projects to upgrade existing Windows XP computers to Windows 7, to streamline PC deployment, implement a global mobile device management strategy, research and deploy network hardware / software inventory system, and develop a smart manufacturing standard.
• Assisted in research and installation of SilverPeak WAN acceleration solution in US and Europe to support global network upgrade initiative.
• Monitors network with SolarWinds tools and works with Sprint MNS to ensure optimal uptime and performance for global sites connected via MPLS.
• Assisted in implementation of Sprint VAS backup tunnel and North American MPLS upgrade.
• Management of server and workstation anti-virus through Confidential EPO.
• Management of daily tape backups of AS/400 and weekly tape backups of Windows and Confidential UX servers via Symantec Backup Exec.
• Responsible for deployment of workstations via Windows Deployment Services, including remote driver and software installation.
• Offered direct support of the Executive Level Team at the corporate global headquarters.

Confidential, Flint, Michigan

Service Desk Representative

Responsibilities:

• Worked as a part of a tier 1 service desk team dedicated to servicing hospitals and clinics in 5 states.
• Assisted with creating and maintaining tight documentation of all known and unknown issues and resolutions for customer sites.
• Maintained HIPAA compliance through monitoring of server logs and education of end users.
• Provided tier 1 and tier 2 remote and on-site support for multiple businesses, clinics, and personal end-users.
• Installation and troubleshooting of gloEMR and gloPM medical records software.

Confidential, Harbor Springs, Michigan

Information Technology Support

Responsibilities:

• Acted as sole support for main bank branch and eight sub-branches, supporting 50 end users.
• Reviewed system logs daily for critical events.
• Managed daily backups of AS/400 banking system and weekly backups of servers via Symantec Backup Exec software.
• Compiled monthly newsletters and “how-to” guides for end users to aid in increased productivity.
• Researched, implemented, and maintained various thin client technologies, including Confidential, Confidential, and Linux.
• Assisted with VMware Host and Guest installation and maintenance.

Confidential, Petoskey, MI

Information Technology Intern

Responsibilities:

• Researched and developed method for quickly deploying Windows computer labs over the network via Norton Ghost.
• Researched and installed AVG Remote Anti-virus administration server.
• Researched and implemented method of remote computer administration, increasing IT support response.
• Assisted in implementing project to replace aging Confidential POTS phone system to Interactive Intelligence VOIP system.
• Assisted network administrator in management of campus dorm network by enabling and disabling ports on Confidential switches, tracking down repeat DMCA offenders, and installation of campus-wide wireless network.
• Assisted faculty, staff, and students with general IT needs including, but not limited to, Microsoft Office products, network troubleshooting, virus and malware cleanup, and data recovery.