SUMMARY

• Team player, leader, highly successful and influential in motivating individuals creating substantial business relationships in a global organization.
• Ability to negotiate at all decision making levels.
• Excellent analytical, communication, and team facilitator skills.
• Enthusiastic, confident, driven and performance oriented. Entrepreneurial by nature.
• Adaptable to change and ability to work independently.
• Exceedingly focused, result - oriented, and resourceful in supporting complex, deadline-driven environments; able to identify goals and priorities, and preemptively resolve issues.
• A self-motivated and adaptable professional with proven verbal, written and interpersonal communication skills.

TECHNICAL SKILLS

• Microsoft Word
• Microsoft Excel
• Microsoft Publisher
• Microsoft Outlook
• Microsoft PowerPoint
• Typing 70 WPM
• Microsoft Project
• Adobe Acrobat
• Microsoft Visio
• Microsoft Access
• Peachtree
• QuickBooks

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, NC

Executive Administrative Assistant

Responsibilities:

• Supported senior level executive with diverse, advanced and confidential administrative support. Interacted on a daily basis with other senior level managers as well as external vendors. I displayed a professional, energetic and multitasking demeanor in a role where working well in high - pressured situations with strict deadlines was valued. I m a resourceful thinker able to anticipate obstacles, creatively unravel them, and take proactive steps to manage circumstances.
• Composed correspondence as required.
• Scheduled and coordinated meetings, dinners, and travel arrangements of a sensitive nature for 150+. Maintained SharePoint site.
• In charge of all onboarding/offboarding of new resources; ordering and reimaging laptops & tracking. Responsible for ordering all office supplies, coffee and snacks.
• Timely preparation of expense reports; formatted Excel spreadsheets; created Powerpoint presentations. Managed executive s extensive and crucial calendar.

Confidential, Huntersville, NC

Senior Executive Assistant

Responsibilities:

• Supported six senior executives in the finalizing stages of a global integration project. Supported all teams with critical time sensitive matters in a fast paced environment prior to project application going live. Undergirded upper management in PowerPoint presentations, Excel spreadsheets, and ensuring that integral documentation is carried out properly for overseas travel. Overseer of all catering and bill payment for entire Fanar+ Team. Owner of corporate email communications for all blasts. Prepared and mailed I9s, visa applications, and invitation letters for management and foreign guests. Coordinated all meetings, dinners, and events.
• Responsible for granting and assigning all WiFi access for the building to visitors and contractors.
• Access Control Representative distributing badges for building access.
• Responsible for ordering, distributing, and maintaining all office supplies (SAP.)
• Managed all conference room calendars to ensure a smooth working environment.
• Managed the upkeep/maintenance of all copy machines, industrial coffee machines, and plotter.
• Ordered new laptops for all contractors.

Confidential

Technical Customer Service Representative Supervisor

Responsibilities:

• Delivered world class customer service and built customer satisfaction and loyalty. Supervised CSRs in handling irate clients, sometimes having to take the call and give a resolution or compensation. Trained CSRs on how to handle technical issues while engaging the client simultaneously. Held weekly meetings on reaching our daily and weekly goals. Expedited technician s on - call service. Maintained incentive program for my team. Developed business acumen. Made weekly schedule according to workload.
• Overrode certain sales issues at my discretion.
• Walked customers through which cables to connect or disconnect during a cable/tv failure.
• Ordered receivers and/or parts which were delivered directly to customers.
• Gave special discounts.
• Compensated for expired coupons.
• Monitored CSR s calls.
• Overseer/approver of timesheets.

Confidential, Charlotte, NC

Administrative Assistant

Responsibilities:

• Performs advanced and confidential administrative support functions in a fast paced environment. Restructured two floors that had an administrative assistant deprivation of two years. Organized and unified daily operations for all employees. Implemented a high standard for floor appearance.
• Provided support to five high level executives and manages two floors of over 300 people.
• Access Control Rep providing building and floor access including assigning badges.
• Responsible for all onboarding and offboarding of new hires and employees.
• Responsible for all reimaging of laptops.
• Responsible for ordering all new equipment and reassigning used equipment.
• Meeting coordinator/organizer with catering.
• Coordinates all desk phone installations.
• Manages executive s calendars.
• Liaison to building management for repairs, upkeep and any notification necessary to employees.

Confidential, New York, NY

Business Consultant

Responsibilities:

• Instrumental in helping to solve issues, create value, maximize growth and improve business performance. Provided objective advice and expertise to develop skills necessary to streamline business. Implemented and designed the strategy, structure, and operations of the business. Identified options and suggested recommendations for change, as well as advising on additional resources to implement solutions. Positively impacted business performance providing premier client service. Managed various projects unsupervised in a team environment exceeding expectations.
• Identified cross - functional stakeholders and their relevant requirements.
• Successfully designed and conveyed ideas and solutions through presentations to VPs and senior level management on goals and progress of complex projects.
• Conducted workshops.
• Organized and attended meetings with prospective clients or businesses.
• Attended bi-weekly networking power lunches with CEOs and political figures at the Oheka Castle. Office Manager - Supply Management, Tracking Budget Expenses, Delegation, Staffing, Managing Processes, Supervision, Developing Standards, Inventory Control

Confidential, New York, NY

Lead Executive Assistant

Responsibilities:

• Provided executive - level administrative support to the Executive VP of Bioprocessing and team of 8 managers with a demonstrated ability to improvise, be innovative, improve procedures, and meet deadlines.
• Directed day-to-day administrative operations, providing fundamental support to executives and direct reports; including, coordinating professional and personal calendars. Prepared expense & travel reports, and maintaining departmental budgets by reconciling expenses.
• Analyzed marketing statistics and generated reports for a broad range of clients, for use in the implementation of consulting and marketing strategies for increased customer loyalty and profitability. Responsible for proofreading and the finalization of corporate copy for product branding launch. Representative of the Administrative Team.
• Annual Meeting Coordinator; Responsible for total rollout including securing venue, organizing airline travel, ground transportation and accommodations; orchestrated conference and breakout rooms and all scheduled events.