Network Analyst Technician Resume

SUMMARY

Offers over 30 years of experience in switch and SONET engineering, technical, customer support, and system enhancement within the telecommunications industry. Skill set includes project management, system installation, analysis, and client relations. Effectively identifies technical issues and generates timely and accurate system solutions.
Improved a record - keeping system by reorganizing and implementing multiple types of documentation to track circuit and equipment layouts in a corporate office. Utilized equipment and circuit layouts and worked with the design engineers to update design as needed.
Provisioned, tested, activated SS7 links, routes and trunk group members. Designed, installed, and tested ‘911’, inter and intra-office trunking, maintained Confidential DMS switches, Confidential 5E DRM switches, SONET transport equipment and other hardware.
Worked with IT and DSL turn-up groups to test and accept DSL and LAN circuits, and used computer skills in order to test and troubleshoot DSL, dedicated, and point-to-point circuits.
Expanded a company’s client base by providing collocation.
Consistently met and exceeded goals for trouble ticket issue resolution, and initiated procedures to accelerate problem solving efforts.
Liaised with vendors to improve and expand a Tellabs 3/1 DACS, and liaised with a fiber group to consolidate and enhance a fiber optic SONET ring.
Enhanced existing telephone long distance equipment by installing new switching equipment and patterning with vendors in turn up activities, and installed a new Tellabs 0/1 DACS to facilitate the implementation of channelized dS 1 services.

TECHNICAL SKILLS

Confidential DMS-100/250/500 switch Confidential OPAC, Confidential Access Node, Adtran TA5000, Adtran TA4303 Muxes, Alcatel/Lucent/LiteSpan LS2000, Cisco/Cerent 15454 SONET, Tellabs 5500 and 532 DACS, CALIX CMS, DSL, DS0, dS 3, Fiber Optics, Fujitsu ADX, Fuitsu FLM, Infinera DWDM, IP telephony, Confidential 5E DRM switch, Confidential 5E VCDX,, switch and SONET provisioning, Optical Fiber SONET, Spirent REACT, SS7, STP, switch engineering, T1,, telephone skills, telecommunications systems, troubleshooting, transmission, TBERD TTC2209 & T-BERD224, Confidential DMS switch translations, VoIP, Ciena Cyan Z33.

PROFESSIONAL EXPERIENCE

Confidential

Network Analyst Technician

Responsibilities:

Windstream Communications acquired Confidential Communications on November 2009. Assisted in the transition and interpretation of the Confidential DMS switch and SONET information from Denver & Ephrata Communications.
Communication to the Windstream network.
Provided trouble resolution for open reports, circuit tests, and supported the Windstream network operations center and repair center.

Confidential

Network Operations Center Technician

Responsibilities:

Provided prompt trouble resolution for open reports and preventive maintenance to eliminate preventable or recurring problems.
Offered professional assistance to customers to resolve troubles and other service related problems.
Acted as a point of escalation with other inter-exchange carriers and telephone companies for service issues.
Provided alarm monitoring and dispatch to the various departments.
Provisioned and maintained DMS-100 switch translations tables
Extensively tested central office circuits, inter/intra-office exchange trunks, and subscriber lines for reliability.
Performed preventative maintenance on the Confidential DMS-100/250/500 central office equipment.
Provided support for the Confidential pair of SS7 STPs, Cisco C1454 Optical Network SONET Transport equipment, CALIX CMS, Adtran Multiplexers, and the Tellabs 5500 Titan DACS.

Confidential

Telecommunications Specialist

Responsibilities:

Researched, planned, and developed the integrated business solutions for voice applications within the Telecommunications Network Infrastructures.
Provided administration for Confidential ( Confidential ),Confidential (Option 81C) telephone system, Confidential Meridian Mail, and Confidential Call Pilot.
Troubleshooter and resolved complex voice, interactive voice response, automatic call distribution network, and other telecommunications system problems referred from the "help desk".
Interfaced with users to obtain information.
Directed and consulted with vendors, consultants, or contractors providing specific services or functions for establishing and maintaining voice and telecommunications networks.
Conducted financial analysis for upper management's approval.

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