OBJECTIVE

• To obtain System Administrator/Network Administrator position with a company where I can apply my IT support background to contribute to the company’s missions.

TECHNICAL SKILLS

• Active DMDC Public Trust Clearance
• Active Directory
• Group Policy
• Management Server
• Remote Access/ VPN Desktop Applications
• Command Prompt
• Exchange 20082 and Exchange 2010
• PowerShell
• DBIDS Windows 10
• DBIDS Applications
• RAPIDS Applications
• RAPIDS Windows 10
• Crossmatch Hand Helds
• SOTI 0 - 1 Mobile Control
• SOTI 0-2 Mobile Control
• Microsoft Word, PowerPoint, Excel, Publisher, Outlook and SQL Management System;
• HTML, CSS, Java, JavaScript, Oracle, SQL Plus, SQL; Putty, SSH, VPN.
• Windows 8.1/8/7/Vista/XP, Mac Books, iPads and Smart Phones.
• 9 years of customer service experience in retail and sales
• Ability to work independently and as a team. Ability to work well with all levels of management and staff members
• Excellent communication skills both verbally and written

PROFESSIONAL EXPERIENCE

System Network Administrator/System Administrator

Confidential, Alexandria, VA

Responsibilities:

• Provide support services for password recovery for network devices.
• Deliver support for Remote Access VPN and troubleshooting when necessary.
• Support and provide solutions for network failures, making recommendations for possible fixes.
• Construct protocols for port-security to prevent unauthorized access to the network.
• Perform high level troubleshooting, diagnostics for networking problems.
• Provide high level, technical support in a team environment to 1500+ users
• Configuration of McAfee Virus Scan Enterprise 8.5i
• Responsible for hardware Inventory asset management for the Beauregard site
• CA Desktop and System Management and Windows Terminal Services are used for day to day as well as desktops remotely
• Worked extensively with active directory to create domain accounts
• Configuration of Windows Server 2008 Hyper-V
• Participated in enterprise wide MS office upgrade from . Assisted users with getting them acquainted with the new features of office 2010
• Troubleshoot email encryption issues associated with user’s common access card (CAC) certificated
• Provide supervision in case of users having issues with login issues, terminal server session getting locked up
• Provide Remote desktop Support by remotely connected to offsite user’s workstations using CA DSM remote control viewer
• Troubleshoot Cisco VPN connectivity issues for Tele workers
• Create/remove domain accounts in active directory for incoming and departing employees
• Help users with creating new profiles and backing up old profiles
• Create mailing lists, exchange mailbox and grated various access rights to users
• Provide users with appropriate access to the network shared drives
• Install additional RAM on workstations to improve performance
• Diagnosed, resolved PC, printer, and network connectivity issues
• Installed and configured computer hardware software systems and peripherals
• Designed network configured, troubleshoot connectivity and performance of equipment
• Provides LAN and WAN technical support, analyzing, design, installation, maintenance and resolving network connectivity and routing configuration issues
• Serve as a technical resource for hardware installation, configuration
• Help clients and internal technical team to solve network solutions
• Installations and maintenance of software’s including system backs and recovery
• Troubleshoot and fix hardware/software problems with networking teams to maintain connectivity
• Interact with various departments for network support and resolution of network issues
• Communicate with customers to plan deployments and perform troubleshooting of equipment’s
• Perform installation, configuration and administration of Dell, HP, and Cisco servers Putty configuration
• Nest tools -updates Ip, Subnet, and default gate way etc
• CA Service Desk manger and change orders
• Tested computers, hardware, and software to ensure they are working appropriately.

Confidential

Helpdesk Technician

Responsibilities:

• Responsible for handling Tier 1 and Tier 2 tickets
• Worked with clients to identify and fix application related issues over the phone
• Answered phone calls/email requests; created, updated and prioritized tickets in a timely manner
• Remotely logged into user computers to fix reported issues; worked with field engineers to visit clients when the problem is more serious
• Created, updated, activated and unlocked user accounts in Active Directory
• Tested and fixed faulty equipment; reimaged when necessary
• Assisted users in creating/updating LOAs for Personnel Deployments in SPOT
• Assigned user Roles and Organizational Hierarchies in SPOT
• Updated self-help documents so clients can try to fix problems themselves
• Analyzed call logs to identify common trends and underlying problems Generated ticket reports and shared with management

Confidential, Radford, VA

Helpdesk Technician

Responsibilities:

• Maintained and managed service and routine maintenance to all computers in lap.
• Provided minor maintenance of printers and copiers such as cleaning jams.
• Kept the General purpose lap in order and suitable for studying.
• Performed other duties as assigned by the information Technology Department