Senior Application Support Engineer Resume

TECHNICAL SKILLS

Linux system Administration, Networking (TCP/IP, routing, firewalls, network security) and Broadcast and video streaming technologies
PHP/Python, Bash and Perl Scripting, Saltstack, Incident management, Change management, and Splunk administration
The principles and practices of electrical generation, Engineering design and construction; network theory and signal processing, analytical and troubleshooting skills with emphasis in circuit analysis and design, signal processing, and control systems

PROFESSIONAL EXPERIENCE

Confidential

Senior Application Support Engineer

Responsibilities:

Led team across a variety of projects, conducted internal team meetings and managed customer bridges for platform outages
Oversaw the operation, build out, maintenance and storage of CED lab to troubleshoot platform issues remotely
Built POC Uplynk servers for Customers that were used as test bed to promote the platform and drive sales
Maintained systems and applications and deployed EC2 instances in AWS
Debugged network traffic using Charles/Wireshark and hls 264 manifests
Splunk Infrastructure changes and maintenance
Refined customer needs through feature requests, bug replication and QA
Updated and managed hundreds of servers using Saltstack
Debugged ad requests and validated vpaid/vast responses and SSAI workflow

Confidential

Linux Admin and Systems Engineer

Responsibilities:

Planned and executed Linux system changes and upgrades on a weekly basis
Maintained existing applications and scripts, extended Linux functionality as needed, and wrote scripts to improve system functionality in order to reduce impact to our customers.
Installed and maintained Splunk environment to analyze logs, create alerts and dashboards in order to improve NOC proficiency
Proficient in database queries and updates in Mysql

Confidential

Mobile Operations

Responsibilities:

Confidential

Intern Q&A

Responsibilities:

Developed adhoc test for STB ’ s with capacitive touch buttons
Programmed microcontroller and bash script for modified RF/IR remote control testing
Presented test designs to senior level board and justified the business necessity of proper QA test procedures