IT Systems Administrator Resume

SUMMARY

Proven ability to work independently and as part of a team to complete crucial goals Effective communication skills with an influential understanding of confidentiality Strong analytical, problem solving, organizational and time - management skills Extensive knowledge of many hardware devices and business software
Design, development, testing and production support of many common web and business applications
Extensive use and setup of Microsoft Office 365 suite, Microsoft Access, Project, Visio and SharePoint
Installation, configuration, troubleshooting and use of Axapta ERP/CRM system v2.5-3 (now Microsoft Dynamics AX)
Experience with Citrix, Vmware, Virtualization, Slack, IVR + VOIP setup, Salesforce and google Gsuite
Understanding of Crystal Reports, version control systems (mainly Git), SQL server installation and active directory
Abundant experience with IBM Lotus Notes and Spiceworks ticketing systems
Past and ongoing training with the following languages and tools
Extensive experience operating all Windows desktop versions; modest use on the Windows Server side
Ample experience with Linux distributions and terminal use
Sufficient knowledge of Mac OSX and Apple Hardware
Installation, upgrading and diagnostics of computer / networking / print devices and cable management.
Computer and network device acquisition and vendor relations.

TECHNICAL SKILLS

Application: Visual Studio, C#, Java, C++, X++ (for Axapta/MS Dynamics)

WebDev: HTML5, CSS, JavaScript, PHP, ASP.NET, Bootstrap, JQuery, Git

Additional: SQL, Python, BASH, Power Shell, Command Prompt

PROFESSIONAL EXPERIENCE

Confidential

IT Systems Administrator

Responsibilities:

Implemented company-wide ticketing system for improved user efficiency and record keeping
Improved offsite employee technical needs by combining a remote assistance option with ticketing system
Developed inventory and tracking system for company devices that links to ticketing system by scanning a IT labels
Devised proper technical training systems per department user needs
Slashed technical costs 30% by negotiating pricing, while ensuring the continuation and enhancements of services.
Increased user efficiency through customized department development and PC / software maintenance schedules
Gave insight to marketing through technical consultations, creative implementations and gradual changes
Firewall and network traffic management
Implementation of security measures and LAN and Wireless incident management

Confidential

Universal Help Desk Analyst

Responsibilities:

Provided exceptional Tier II Support of the member, broker and employer Confidential ( Confidential ) website.
Advanced to Universal Analyst offering diligent remote assistance to Confidential employee issues within the internal system.
Expanded skill set to include IBM Lotus Notes / ticket system, remote assist software and Unix system commands.