SUMMARY

• 17 plus years of experience in the Information technology field.
• 12 years of experience in the implementation and support of business applications
• Applied Science Degree in Computer Networking and technology related continued education
• Knowledge of Windows XP, Windows 7 and Windows 10 Operating Systems.
• Experience supporting system infrastructure services such as servers, networking in a complex virtual environment, and mobile device management (Android).
• Experience in performing IT business analysis functions.
• Knowledge of Microsoft Active Directory, group polices Windows Services, Protocols and security Architecture, as well as management and configuration of CISCO switches.
• Knowledge of Database design, IIS, SQL Server, and DNS
• Internet Explorer 8, 9, 10 and 11 Web browser configuration experience
• Desktop imaging and cloning experience and performing PC BIOS changes
• Experience installing Microsoft service packs and patches
• Strong communication skills, both written and verbal with experience in telephone support
• 6 years' experiences working in a large data center providing support on all of the Business's structure's handling the day - to-day business of all of its IT environments and infrastructure;
• Experience using scripting/programming languages to manage and support system automation.
• Experience implementing disaster recovery and security policies and procedures
• Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.
• Familiarity with the fundamental principles of ITIL and service desk principles.
• Knowledge of in-depth network configurations and LAN/WAN configuration
• Knowledge of SQL Database and Document Management System administration
• Knowledge in the area of Network Security and online platforms
• Experience with relational database, database management toolsets and report writing.
• Experience in technical/interactive project management or project resource planning
• Excellent verbal and written communication skills
• Experience in technology related training and communication.
• Demonstrated leadership, mentoring skills, analysis, and problem solving skills.
• Ability to communicate clearly, present complex information to users in a comprehensive style, and translate technical and system information for non­technical stakeholders.

PROFESSIONAL EXPERIENCE

Transportation Program Specialist / Information Technology Specialist

Confidential, Minnesota

Responsibilities:

• Serve as Project Coordinator - to assigned projects, defining project scope, setting timelines and objectives, financial management ensuring project processes, guidelines and metrics
• Experience with and responsible for the implementation of technology projects with a focus on meeting project commitments, including communications with sponsors and stakeholders.
• Experience with the applications of federal, state, local and private funding sources
• Experience with the state and Federal contracting process, policies and procedures to implement contract management and administration; and contract Budgeting
• Provide first and second tier technical support identifying, analyzing, and quickly solving any applications, network or customer issues; provided helpdesk function for the office
• Key expert on software patching and deployments and maintenance of the infrastructure.
• Experience in the development of the office customized Project Managing Application
• Access authority for department, recommend AD structure access for all department groups
• Generated financial reports from data warehouse and maintained ad hoc reports for office
• Experience in ticket managing, setup, configuration and troubleshooting of PC's, Servers, network infrastructure and a wide range of software applications;
• Knowledgeable and Experience with Programming and Scripting Languages (SQL).
• Experience with relational, and with multidimensional database based systems
• Experience developing and maintaining ongoing customer relationships with vendors and act as the IT contact for the business.
• Experience with Adobe PDF, scanning software, image scanners, and/or similar tools

Computer Operator

Confidential, Eagan, MN

Responsibilities:

• Six (6) years experiences working in a very Large data Center providing support to all its tasks
• Extensive knowledge of data center technologies, infrastructure and methodologies
• Systems computer operator in an enterprise environment, experience in COBOL, CICS, TSO, JCL, VSAM, IP, DB2, IBM mainframe computing; Familiar with Storage, VMware, technologies
• Provided monitoring, management support for the network data center, responsible for the successful running of all systems and equipment necessary in a large-scale, 24x7 environment .
• Experience in COBOL, CICS, TSO, JCL, VSAM, PANVALET, DB2, IBM mainframe computing.
• Used a variety of open source software, SQL databases, Participate in root cause analysis for incidents as appropriate.
• Broad knowledge and/or experience in infrastructure technology, Hardware replacement, Operating System, and Database Management System Upgrades, Storage / Filer Upgrades
• Executed network changes as assigned by WAN and LAN network teams. Change duties include verification of change scripts, implemented changes and performing prescribed checkouts;
• Experience 2 nd /3 rd Level support of UNIX/Linux & Windows server technology & administration
• Maintain accurate and clear communications with a wide variety of customers including external hardware vendors, Incident Management staff, engineering teams and internal clients.
• Provided onsite technical support, Troubleshooting, hardware upgrades and installations, Perform power cycles, inspections of physical equipment and cabling, swapping hardware components, cable testing Perform new installations racking and stacking, cable pulls
• Knowledge of Windows, and Unix operating systems, command syntax and file organizations
• Familiar with Storage, VMware, Network technologies
• Experience with network design, implementation and support of network routers, switches, firewalls, load balancers, proxy servers and wireless infrastructure

Document Service Representative

Confidential, St. Paul, MN

Responsibilities:

• Ensured and processed court closing books for proper format and legal guidelines
• Provided Binding, sorting, filing and distribution of documents, faxes and mail
• Experience in the use of postage machine and adding postage
• Monitored the use and maintenance of multi-vendor equipment
• Coordinated with vendors for new updates and status of hardware
• Provide Legislature Support for multi Law firms throughout the Twin Cities